Online travel platform: Hotel bookings in high-risk areas can be unsubscribed for free

  Surging News Reporter Tang Yingying

  On the evening of July 28, in response to the current cases of the new crown epidemic in multiple cities across the country, multiple online travel platforms have successively introduced relevant measures to cancel and reform.

  Previously, after the outbreak of the new crown epidemic at Nanjing Lukou International Airport on July 20, Nanjing has carried out two rounds of nucleic acid tests on the evening of July 21 and July 25.

On July 29, several districts in Nanjing have deployed arrangements and notified that the third round of nucleic acid testing will be carried out.

In addition, Nanjing Lukou Sub-district has launched the fourth round of nucleic acid testing for all employees on July 28.

Free cancellation of hotel bookings in high-risk areas

  In terms of hotel products, Qunar announced that it will make reservations through Qunar’s platform in Nanjing, Jiangsu, Chengdu, Sichuan, Dalian, Liaoning, Shenyang, Liaoning, Mianyang, Sichuan, Ruili, Yunnan, and Zhangjiajie, Hunan. For hotel reservations in Phoenix County, Hunan Province, the reservation date is before July 28th, 2021 (including 28th), and the check-in date is before August 11th (including August 11th), if necessary, they can cancel free of charge. .

  Ctrip's refund and change measures show that the check-in date is from July 26th to August 11th, and the hotel stays in a medium-to-high-risk area. You can apply for free cancellation due to the epidemic. The loss of the refund and change in the order will be borne by the platform.

If the current living area is in a high-risk area and cannot travel to other cities, you can also contact customer service to apply for free unsubscription. The loss incurred in the refund and modification of the order will be borne by the platform.

  According to the hotel refund and change measures for the same trip, all bookings made through the same trip platforms before July 28 (including July 28), the check-in date is between July 28 and August 11 in Nanjing, Chengdu, Dalian, For hotel bookings in Shenyang, Mianyang, Ruili and other areas with high risk of the epidemic, if they are cancelled or changed due to the epidemic, the same journey will be refunded and changed for users free of charge.

The economic loss caused by the order refund and modification shall be borne by the platform.

  Tongcheng Travel also promised to book hotel orders in Zhangjiajie and Fenghuang County before July 28 (including 28th inclusive) through Tongcheng Travel's platforms and check-in dates from July 28 to August 31, if due to the epidemic. Cancellation or change, the same journey will also be refunded and changed for users free of charge.

The economic loss caused by the order refund and modification shall be borne by the platform.

  More than 30 airlines introduced special arrangements for inbound and outbound flights from Nanjing

  In terms of transportation, the online travel platform will assist in handling refunds and reforms in accordance with airline policies and railway department policies.

  According to Ctrip statistics, up to now, more than 30 airlines including Air China, Eastern Airlines, China Southern Airlines and Hainan Airlines have successively introduced special plans for Nanjing inbound and outbound flights, and other cities are also introducing them.

  In terms of train tickets, tickets have been successfully purchased before 0:00 on July 22, 2021, and the departure or arrival station is the train number of Nanjing area stations (Nanjing, Nanjing South, Xianlin, Lishui, Jiangning, Jiangning West 6 stations). From 17:30 on July 21, 2021, self-service cancellation can be made within the order, and no refund fee will be charged.

  With regard to bus tickets, Ctrip has initiated automatic refunds based on the number of trains suspended due to the epidemic as announced by the Nanjing Transportation Department, and no separate application is required.

If you do not receive a refund due to the suspension, you can immediately contact Ctrip's customer service for assistance.

Other cities will also update their refund and reform policies in a timely manner in accordance with the latest policies announced by the transportation department.

  As a matter of fact, Tuniu has previously provided non-destructive return and alteration service guarantees for users who have booked products that include flight tickets departing from Nanjing Lukou Airport on July 21 and 22.

  In addition, for holiday products, Ctrip announced that the departure date is from July 26th to August 11th. All users from medium and high risk areas and destination cities with medium and high risk can apply for free cancellation with relevant certification materials. The unsubscribe loss incurred within is borne by the platform.