The chaos of pet consignment behind the death of the Golden Retriever: Air transport is changed to land transport, and the "agent" quarantine certificate is violated
The death of the golden retriever Siri revealed a corner of the chaos in the pet consignment market.
On July 16, Mr. Cao, the owner of the Golden Retriever Siri, told the Beijing News that the consignment company he entrusted privately changed the air transportation as agreed in the agreement to land transportation, which caused his Golden Retriever to die from heat stroke and heart failure.
After Siri's experience was posted on the Internet, it attracted the attention of many pet netizens, and some celebrities also spoke for it.
More pet owners reported that the shipping company changed the mode of transportation privately, which caused the pet to experience stress, injury, and death.
Changing the mode of transportation without authorization is just one of the many problems in pet transportation.
The Beijing News reporter's investigation found that many companies engaged in pet consignment on the market have problems such as over-limit operations, illegal "agent" quarantine certificates, and even lack of business qualifications. Many companies promise to shoot pet videos to their owners during the transportation process, just to solicit Business.
Han Xiao, a lawyer from Beijing Kangda Law Firm, said that the pet consignment died due to unauthorized changes in the mode of transportation and violated the provisions of the "Civil Code" on the contract and should be held responsible.
However, at present, the law has not explicitly prohibited or required specific qualifications for the transportation of pets and live animals.
"The impact of the Golden Retriever Siri incident has spread to the entire industry." An operator who has been engaged in pet consignment services for many years told the Beijing News reporter that the current domestic pet consignment business threshold definition is not clear, related regulations and regulatory authorities The lack and ambiguity have also caused some chaos in the industry. With the fermentation of the Siri incident, these problems have emerged.
Air freight to land freight
Consignment of stolen pets
"I entrusted my dog to him, and the air freight that was signed in the contract also gave him the money for air freight, but he carried my dog by land on his back for more than 1,700 kilometers, causing the dog to die on the road!"
According to the owner of the golden retriever Siri, according to the consignment contract, the dog should be airlifted from Nanjing to Guiyang.
On July 6, he sent the golden retriever Siri to Nanjing in accordance with the requirements of the staff of the international pet consignment company to help the shipper, and asked the consignment company to apply for the quarantine certificate before the air transport. However, he later learned that the dog would go directly to Nanjing as soon as he arrived in Nanjing. It was loaded onto a car and transported by land to its destination, Guiyang.
In the chat records between the pet owner and the staff of the consignment company, it can be seen that the owner has already suspected the way of consignment because his flight to Guiyang was cancelled at the same time, but the staff still insisted that it was air transport.
On July 15, the death of the golden retriever Siri consignment was noticed on the Internet.
After seeing Siri, Han Ke (pseudonym) also remembered his previous experience of transporting cats.
Han Ke is a fresh graduate of Nanjing Forestry University.
As she planned to return to her hometown of Yinchuan to work after graduation, she found a merchant named Jixiang Pet Consignment Department on the e-commerce platform. After discussing with the other party, she decided to consign the cats from Nanjing back to Yinchuan by air.
Han Ke remembered that he did not sign any written contract with the merchant at the time, but reached an oral agreement after communicating through WeChat.
"At that time, they promised me to take the direct flight from Nanjing to Yinchuan, pick up the cat one day in advance, and go through the formalities. The postal aviation fee is 800 yuan, plus the air box I bought and used 50 yuan and other expenses totaling 1,050 yuan."
At around 16:50 on June 22, the store sent someone to pick up her cat.
At 8 o'clock in the morning on June 23, the store's WeChat informed Hanke that the pet consignment flight was Shandong Airlines SC4919, and the cat was picked up at the air cargo terminal of Yinchuan Hedong International Airport.
After seeing his cat at the cargo station, he found that “the cat had a sticky eye when he got off the plane, and there was obvious snot and tears, and his mental state was not good.” But after that, the cat was not in a serious condition, and Han Ke also Did not take this matter to heart.
The golden retriever owner shows the agreement with the shipping company.
Video screenshot
On the evening of July 15th, after seeing Siri, Han Ke recalled his experience in June. After inquiring about the same day's flight, she found that the flight was "from Jinan to Yinchuan, not a direct flight from Nanjing at all."
After she went to question, the other party admitted that the consignment method from Nanjing to Jinan was land transportation.
Pu Yilin (pseudonym), who lives in Kunming, Yunnan, also encountered the same situation as Han Ke.
On July 8 this year, she found a shipping company named "Chongzhiyun" on Baidu, and consigned her four-month-old puppet "Fufu" to Nanchong, Sichuan. The other party promised to ship it by air and told her that it would Picked up "Fu Fu" on July 11, "It can be delivered on the same day."
At 7 o'clock that night, her friend went to the local airport to pick up the cat on the flight that was verbally agreed with the consignment company at that time, but was told by the airport staff that no cat arrived in consignment that day.
Pu Yilin repeatedly questioned, and the other party informed that the cat was not transported to Nanchong by air, but sent from Kunming to Chengdu by bus. "The cat was left in the luggage compartment of the bus."
Many victims of pet owners believe that the main reason for the consignment company to change the mode of transportation privately is to save costs, and the number of air transport flights is small, and the procedures are complicated and restrictive.
For example, if it is checked at random, China Southern Airlines stipulates that “live small animals transported as baggage must be transported in an oxygen-supplied cargo hold”, and “passengers checking small animals must be mentioned at the time of seat reservation, at least at the time of flight departure The application is submitted 72 hours before and can be consigned after China Southern Airlines responds.”
China Southern Airlines, China Eastern Airlines, Air China, etc. all stipulate that pets over 32kg cannot be boarded, and special pet breeds such as short-nosed dogs are not suitable for boarding.
The choice of land transportation is not only low in cost, but there are no special regulations on pets in the road transportation regulations, which greatly reduces transportation restrictions.
According to the reporter's inquiry, the price of the flight from Nanjing to Guiyang ranges from 700-1500 yuan, while the soft seat bus is only 380 yuan/person during the summer and 300 yuan/person in the off-season.
Pet "lost connection"
"Black box operation" in the consignment process
After the golden retriever Siri was sent to the shipping company, the owner had repeatedly asked the other party to provide a video of the pet in transit as scheduled, but only one video was obtained.
Many people who have checked pets told the Beijing News that after the consignment company took over the pets, they “know nothing” about the consignment process, and the video of the shipping process promised by the merchants was not seen at all.
Regardless of whether you choose to ship your pets by air or land, the consignment company’s promise of "caring for pets throughout the entire journey and feeding them regularly" is difficult to achieve.
On the afternoon of the 16th, the reporter called Kunming Chongleyou Transportation Company as the pet owner. A staff member told the Beijing News reporter that the pet was placed in the cargo hold after the flight. The cabin is similar to the luggage compartment, but oxygen will be provided throughout the journey, and the temperature will be the same as that of the cabin. The temperature is roughly the same.
"After the flight, there is no special person to take care of it. The pet owner prepares food and water, and hangs it in the air box for the pet in a small bowl." If necessary, the company can arrange a vehicle to take the pet to Kunming and send it to all parts of the country. There is also no special person to take care of it.
After arriving in Kunming, the company will send a video to the pet owner to feed back the pet's dynamics before the pet is packed on the plane.
The staff of Lotto (Dalian) Transport Agency Co., Ltd. told reporters that it is recommended to use special vehicles within the range of the company's land transport vehicles. "The special vehicles run at high speeds, are fully air-conditioned, and have special personnel to take care of pets. You can feed them while parking in the service area. Feed the water."
Pets over 32kg cannot be consigned randomly and can only be transported. However, the transportation conditions of the freight are poor. "The packaging is tightly packed, reinforced cages and baffles, which are not too breathable and may be stuffy for pets." This job The personnel said that the cargo needs to go through the formalities about three hours before departure. After landing, it will take a long time to leave the cargo at the arrival place. The environment of the arrival place is usually bad and it is not suitable for pets. Storage in the warehouse may also cause pet problems.
In addition, the staff member said that the transportation of the living body was "life and death."
Although they have consignment insurance, they only provide compensation for three cases: plane crash, plane falling into water and drowning live animals, and fire before plane take off, and death identification of live animals is required.
"If you want to preserve the value, the insurance company can only insure the price between 2,000-10,000 yuan, and the premium is 5%. But it is not recommended, because some customers have insured 10,000 yuan before, but the cat was fine when he picked up the goods. After returning home Dead. This situation is not payable either." He said.
Chongbida’s customer service staff told the Beijing News reporter that if the pet owner does not prepare food and water, the company will provide it.
However, there were only two drivers taking turns driving on the road, and there was no special person to take care of them, and they could not shoot videos. The reason was that “the drivers were in a hurry to drive and didn’t have time to shoot videos.”
Qualifications are hard to find
Pet shipping company registered as an information technology company
Compared to the golden retriever Siri, Duan Ran's (pseudonym) dog is lucky.
On June 9 this year, he entrusted Lotto (Dalian) Transportation Agency Co., Ltd. to send his dog from Qingdao to Dalian. However, when the goods were delivered to Jiaozhou, the dog was not loaded on the car, resulting in the dog being stranded in the Jiaozhou service area. Nearly 48 hours in the warehouse.
After receiving the dog, Duan Ran discovered that he was suffering from severe pyoderma, and he contacted the customer service afterwards and they gave the statement that the dog did not die if he did not die.
Many victims were dissatisfied with the transportation process, their pets were in abnormal state or even died. Many victims approached the shipping company, but almost all of them were ignored, non-compensated and irresponsible, and even had a bad attitude.
Duan Ran was angry with the merchants for such an attitude. After checking the industry and commerce information online, he learned that the Lotto (Dalian) Transportation Agency Co., Ltd. he commissioned had general cargo transportation qualifications, but was included in the list of serious illegal and untrustworthy enterprises.
A reporter from the Beijing News inquired on Tianyan Check that many domestic pet consignment companies, such as Lotto (Dalian) Transport Agency Co., Ltd., Youchong Express, and many other pet consignment companies, include general cargo road transportation and general cargo. Warehousing and domestic freight forwarding, etc.
Common pet transportation companies in the market, such as Pet Bida, Helping Pets, Pets Traveling, Traveling with Pets, Comfortable Pet Express, Bus Pets, Flying Dogs, etc., are all registered as computer information technology companies, information technology companies, and information Technology Co., Ltd., Network Technology Co., Ltd., etc.
Rufeifeigou is a brand under Chengdu Feifeigo Network Technology Co., Ltd., and its business scope is "software development; information system integration services; information technology consulting services; freight forwarding."
In addition, Chongleyou's business outlets all over the country belong to franchise organizations, and the head office is Kunming Chongleyou Transportation Co., Ltd.
Among them, some of the outlets did not find the business registration information.
The business invitation page of the company's website shows, "This is a national chain enterprise specializing in the transportation of live animals (mainly air transportation, supplemented by land transportation)."
According to a previous report by the Beijing News, on July 16, the relevant staff of the Huadong Traffic Management Office of the Transportation Bureau of Huadu District, Guangzhou City told the Beijing News reporter that the Guangzhou Bangbang Freight Company, which carries the Golden Retriever Siri, had a business license, but did not Filed in the transportation department, it is a freight forwarder, and actually does not have the relevant transportation qualifications.
On July 19, the above-mentioned staff once again introduced that the local transportation industry regulations only have ordinary cargo permits. After obtaining this permit, the scope of transportation can include chickens, ducks, cattle, sheep, dogs and other live animals after the filing and application of the local epidemic prevention department. , But there is no clear and separate distinction for "pets".
As for those who have obtained "freight forwarding" qualifications like Guangzhou Bangbang Transportation Company, they can receive relevant transportation orders and then entrust other qualified transportation companies to carry out transportation.
Regarding the qualifications and procedures required for pet consignment business, the reporter asked the traffic management departments in Beijing, Dalian, Hangzhou, Nanjing and other places and learned that there are no separate pet consignment regulations in the current laws and regulations, and pet consignment does not require special qualifications. .
The staff of the Dalian Road Transportation Management Office said, "This is a new type of thing, and there is no special legal regulation on this."
The staff of the Freight Department of the Hangzhou Transportation Bureau stated that only the transportation management department does not require special qualifications for pet consignment.
The Cargo Transportation Management Section of Dongcheng District, Beijing also gave the same statement, but although special procedures are not required, it should also meet the specific requirements of live transportation.
Quarantine Agency
The shipping company says pets can also be "decked"
However, at present, there is no complete legal system on the transportation of live pets in China, and there are only relevant transportation regulations on animal epidemic prevention.
According to Article 52 of the "Animal Epidemic Prevention Law of the People's Republic of China" (hereinafter referred to as the "Animal Epidemic Prevention Law") revised in January 2021: "If animals and animal products are transported by air, railway, road or waterway, the shipper shall consign A quarantine certificate shall be provided at the time; without a quarantine certificate, the carrier shall not carry it."
A reporter from the Beijing News found that domestic airlines have clear regulations on the consignment of pets, explaining the number of consignments of pets, the requirements for transportation documents, the containers of consigned pets, and the circumstances of refusal.
All airlines stated that “the total weight of each individually packaged small animal and its container (including food and water) shall not exceed 32 kilograms.” When taking domestic airline flights, all small animal containers must comply with the “National The standard GBT26543-2011-General Requirements for Air Transport Packaging of Live Animals also stipulates the dimensions of the container, the locking method and the living conditions of pets.
Under many regulations, some pet owners who do not meet the conditions of random consignment turn to the help of pet consignment companies. "Convenience" and "easy worry" are the main reasons why they spend money on consignment services. "One-stop service" has also become The selling point of many pet shipping agencies.
Han Ke told a reporter from the Beijing News that she consulted the local airline before setting off. Since her cat was only two months old, she had only received one shot of rabies vaccine. She had not received a pet health immunization certificate, so she could not Random consignment.
Pu Yilin's puppet cat "Fu Fu" was not vaccinated against rabies and could not apply for a quarantine certificate, so she also found a shipping company.
“If you don’t check it, you just take it to the quarantine department to look at the pet, and then directly issue a certificate.” Regarding the quarantine, a staff member of the Kunming Petyou Transport Company said that they only need to go through the formalities, regardless of vaccinations, and said to take the plane. Shipments are not allowed to be vaccinated.
The staff of Lotto (Dalian) Transport Agency Co., Ltd. also told the Beijing News reporter that pets and pet health immunization certificates must be brought to the local customs inspection center for testing. The local inspection fee is mainly for the detection of new crowns, small dogs, and rabies. Cats are 60 yuan, and dogs are 90 yuan.
The bleeding inspection report on the second day after the test, and then take the report to the local animal health supervision office to issue a quarantine certificate.
Because this procedure is very cumbersome and requires a lot of time and energy, some pet owners will ask the company's agent, "We don't need to bring cats and dogs with our agent. We stamp them together and open dozens of them at once."
The staff member also revealed to reporters that they "know people" at the customs, "we don't know people and can't do this industry. To put it bluntly, take a shortcut."
The staff member also said that if the pet is still young and has not been vaccinated, a quarantine certificate can be issued.
"We set the information of other cats to open it together, and don’t need to bring your cat." He said that the purpose of the pet health vaccination certificate is to issue a quarantine certificate. The quarantine certificate will not reflect the pet’s age, breed, or appearance, but only reflect the pet’s age, breed, and appearance. Number of pets, place of departure, and destination.
On the morning of July 18, the reporter consulted the customer service staff of China Eastern Airlines about the consignment of overweight pets as the pet owner.
The other party stated that pet consignment must be carried out in accordance with the airline's regulations. If the pet is overweight, it can only be transported by cargo consignment, but it also requires quarantine certificates and other related procedures.
Consignment "irregular"
"Lack of regulations and supervision creates chaos"
In response to the death of the Golden Retriever Siri consignment, Han Xiao, a lawyer from the Beijing Kangda Law Firm, told the Beijing News that the pet consignment died due to unauthorized changes in the transportation method and violated the provisions of the "Civil Code" on the contract and should be held responsible.
But at present, the law has not clearly stipulated the general qualifications for the transportation of live animals.
"The fermentation of the Siri incident has had an impact on the entire pet consignment industry." On the afternoon of the 19th, Pang Yuan (pseudonym), who has been engaged in the pet consignment service industry for many years, said that at present not only the pet consignment industry, there is no specific policy for the entire pet industry. Regulations and corresponding regulatory agencies to manage.
According to Pang Yuan, air transportation is recommended for domestic pet transportation, followed by air-conditioned car transportation. However, any transportation method is not 100% safe. "100% safety is purely an exaggerated sales promotion method." In terms of pet breeds, there are some Pet breeds with congenital diseases, such as short nasal, obese dogs, are not suitable for air transport, but suitable for land transport.
There are also several ways of land transportation. In addition to the common passenger car consignment, there is also a newly popular "pet air-conditioned vehicle".
As high temperature and lack of oxygen are the main risk factors in pet consignment, air-conditioning must be turned on in pet air-conditioned vehicles, and corresponding drivers will also be provided. Pets on the vehicle will be inspected regularly during transportation.
"Before transportation, we will tell customers that within our controllable range, we will take care of pets. At the same time, we must emphasize the risks in advance and customers should consider them." Pang Yuan said, taking their company as an example. There are two situations in which consigned pets are transported by air. The first situation is that the owner brings the pet himself (that is, at random). The pet owner will provide us with the pet’s rabies certificate, vaccine record, etc., and we will help the pet owner communicate with the airline to apply .
The second situation is that the owner does not carry it with him, which involves a separate form of freight. The premise of freight is that the aircraft must have an aerobic cabin.
After the airline reports to the captain that there is a living pet in the cargo hold, the captain turns on the oxygen equipment.
“At present, the cargo cabins of domestic airlines are almost all aerobic cabins, and airlines without aerobic cabins will not accept living bodies.” Pang Yuan said that after pets board the aircraft, no people are allowed in the cargo cabins, so during the check-in process China cannot shoot pet videos for customers.
Pang Yuan said that the current domestic definition of the threshold for pet consignment business is not clear, and the lack and ambiguity of industry regulations and regulatory authorities have also caused some chaos in the industry. “The requirements for road transportation of pets and the transportation of cattle, sheep, pigs The quarantine and anti-epidemic requirements are similar.” As a result, many people have poured into this industry, causing a mixed situation. “As far as the (Golden Retriever) Siri incident is concerned, it may be an individual case. But now the overall public opinion orientation is actually correct. The impact of the entire industry."
Beijing News reporter Mu Hongju and Xu Yang intern Zhang Chi