Netizens complained that they were fooled into buying "expensive Tibetan medicines" in Shangri-La, Yunnan, local investigations on refunds
The Paper News reporter Duan Yanchao and intern Chen Si'an
The Paper (www.thepaper.cn) noticed that recently, some netizens complained on the message board of the leaders of People's Daily that they were fooled into buying "expensive Tibetan medicines" while traveling in Shangri-La, Yunnan. The local cultural and tourism department responded that they had verified the refund.
On June 22, some netizens reported through the message board of the leaders of People’s Daily that in Shangri-La, they were taken by a tour guide to a local specialty store, saying that they were helping local people in poverty; they wanted to buy some saffron, but the store had grind the other two medicines. The saffron was taken together; after returning home, he checked the Internet and found no information about the efficacy and usage of these two medicinal materials. He did not dare to consume it and hoped to return the product for a refund.
In response, the Diqing Prefecture Culture and Tourism Bureau replied on July 5 that after investigation, the problem reported by the tourists was true. The staff contacted the merchant and learned about the situation. The payment has been refunded to the tourists, and the tourists expressed their opinions on the processing results. satisfaction.
On July 8, some netizens complained on the message board of the leaders of People’s Daily that when they were visiting Shangri-La on July 2, the tour guide recommended tourists to buy Tibetan medicine, saying that they were all dug by Tibetans, so the price was very cheap. Effective.
At that time, I saw that the price on the medicine jar was 8 yuan or 6 yuan, and I thought it was the same as usual shopping, and it was based on catties.
After the installation, the tour guide took it to grind it into powder. When paying, the other party informed that 8 yuan and 6 yuan were the price of 1 gram, and finally paid 2,000 yuan.
The tourist said that he went to the pharmacy and asked that the price of these Ganoderma and Panax notoginseng was more than ten yuan per catty, and based on the 6 yuan per gram, it would cost 3,000 yuan per catty. "I hope it can help me refund the sky-high price. Tibetan medicine".
In response to this complaint, on July 15th, the Diqing Prefecture Culture and Tourism Bureau replied that after investigation, the problem of the cultural and tourism market management reported by the netizen was true. According to the relevant policies of Yunnan Province for 30-day unreasonable return of goods, July 13 On March, the shopping store involved has refunded the 2,000 yuan payment.
The Paper has noticed that there are many complaints similar to those caused by buying Tibetan medicine in Shangri-La, and there have been a lot of complaints on People's Daily Online.
The Diqing Prefecture Culture and Tourism Bureau or the Letters and Calls Bureau replies are basically true and refunds have been made.
Public reports show that in recent years, Yunnan has strengthened the promotion of online intelligence and offline high-quality development, and has continued to improve the tourism environment.
In response to tourists’ dissatisfaction with shopping, the tourism market’s pain point, the “30-day return without reason” policy for tourists shopping was implemented on May 1, 2019, and 123 tourist shopping return supervision centers and 130 Yunnan Province return center service points were established offline. In addition, the "I want to return" function was opened on the platform of "Traveling Yunnan on a mobile phone" to unblock online return channels.
As of April 30, 2021, Yunnan has successfully handled 17,494 returns for tourists, with a refund amount of 122 million yuan.
According to the report, since the implementation of "30 days for no reason to return", in accordance with the principle of "returns should be returned" for tourists shopping, the average response time for return applications is 13 minutes, and the average return time is 4 hours and 54 minutes. The average time is 4 days.
After two years of operation, this measure has achieved good results, protecting the legitimate rights and interests of tourists, and optimizing the tourism consumption environment. "Returning goods without reason within 30 days" has become a new symbol of integrity in Yunnan and a new brand of Yunnan tourism.