Property staff violently drove the owner: Where does the confidence come from?

　　See also the conflict between the property and the owner!

This time, the staff of the property company took a fire extinguisher and sprayed it at the owner.

　　According to a situation report issued by the Liujiang District Government of Liuzhou City, Guangxi Zhuang Autonomous Region, on June 14, more than 30 owners in a community had language conflicts when negotiating with developers and property companies due to excessive property management fees, building sales and licensing issues, etc. .

Four employees of the property company used fire extinguishing equipment to spray dry fire extinguishing powder to the owners, causing 6 owners to be injured.

The public security organs imposed administrative detention and fines on 4 employees.

At present, the district government has established a disposal working group.

　　Whether the issues negotiated between the two parties really exist, awaits further investigation by the working group.

However, the property personnel's violation of the owner's personal health is not only arrogant, but also illegal, and the owner has the right to demand compensation.

After the incident was fermented on the Internet, @中国消防发微博 pointed out that if the dust emitted by the fire extinguisher is inhaled in large quantities by the human body, it will cause suffocation.

It is illegal to embezzle fire-fighting facilities without permission.

　　In fact, conflicts between properties and owners are not alone.

In 2020, in response to the problem of multiple external walls and bay windows cracking in the housing in the community, more than 100 owners of a community in Hefei jointly proposed a rectification letter. After the property company did not give a clear answer, several owners submitted it. The two sides also filed a court case for the "Banner Banner" of "what can't you get the first place in money".

In May of this year, the Xi'an Housing and Urban-Rural Development Bureau announced 11 credit deduction property companies, many of which had disputes between property personnel and owners, or the community’s petitioning by owners due to water cuts.

　　The fundamental reason why conflicts often occur is that there is no effective way to resolve the conflicts between the two parties.

In theory, if an owner thinks that the property charges are unreasonable or the service is not in place, the first choice is to resolve it through the owners committee, which proposes to convene an owners meeting for deliberation, or the owners committee to negotiate.

But the reality is that many communities do not have owners' committees at all.

Even if there is, it is not easy to reach a consensus from the convening of the owners' meeting to the final agreement.

In fact, owners and property companies are still in an unequal position.

　　In the Liuzhou incident, with the intervention of relevant departments, I believe that reasonable answers will be given to the problems reported by the owners and they will be properly resolved.

How to prevent such problems from happening again requires more attention.

At present, the most important thing is to unblock the communication channels between the property company and the owners. When disputes arise, there can be intermediary organizations to coordinate, such as the establishment of owners' committees in various communities as soon as possible.

Regulatory departments should also actively perform their duties. Regarding issues such as property service fees, the "Property Management Regulations" have long stipulated that the price authorities of the people's governments at or above the county level should strengthen supervision in conjunction with the real estate administrative authorities at the same level.

　　One of the owners and the property company is the hirer, and the other is the person hired to manage the building and its ancillary facilities. The purpose is to maintain the community, and it is not incompatible with fire and water.

During the epidemic, the service guarantee work of many property companies was praised by the owners as the best proof.

I hope that the property companies will be less arrogant in the event of trouble, and the owners will be able to communicate patiently and build a harmonious community together.

　　Cui Xiaoli