"Three Noes" children's shoes, "cottage" children's clothing, "unstable" baby carriages...-investigation and punishment of children's products for tracking problems
Xinhua News Agency, Beijing, May 30 -
Title: "three noes" shoes, "cottage" Kids, "instability" Baby ...... - tracing investigation of children's products
Xinhua News Agency reporter
Known as the brand children's snow boots, it is actually a three-no product. The online store says that there will be no refund if the product is not returned; the stability of the children's stroller is poor, and the safety performance of the children's learning chair is substandard... You who are "buying, buying" for your children, What should I do if something bad happens?
my country is a big country in the production and consumption of children's products.
The safety issue of children's products directly affects the life safety and physical health of children, and affects the hearts of many parents.
Xinhua News Agency reporters recently followed the market supervision law enforcement officers to investigate consumer complaints based on the clues of complaints provided by the market supervision department.
The following is the interview record:
"Three Noes" children's snow boots, no refunds will not be given if you do not return the goods
Consumer complaint: Mr. Shao bought a pair of children's snow boots of a certain brand in the Taobao store "True Love Eternal Bedding", and found that the shoes were three-no products and had quality problems.
Mr. Shao suspected that the children's shoes were counterfeit and shoddy goods, and complained to the shop and Taobao platform to the 12315 platform, requesting a refund and reporting the sale of counterfeit products.
Investigation process: The law enforcement officers of the Market Supervision Bureau of Yuhang District, Hangzhou City, Zhejiang Province, through the online dispute mediation platform, organized multiple mediations between consumers, merchants, and platforms. When merchants refused to mediate, they urged the platform to advance refunds. At present, consumers A full refund of 147 yuan has been received.
For consumers reporting counterfeit sales, the Yuhang District Market Supervision Bureau sent a letter to Taobao platform for verification. After obtaining the merchant’s actual business address, transaction snapshots and other data, the clues were transferred to the merchant’s location and the Xinle City market supervision department in Shijiazhuang City, Hebei Province. survey.
Consumer response: Mr. Shao said that for counterfeit and shoddy goods, refunds will only be given if the goods are returned, and the store can also carry out secondary sales, which cannot play a disciplinary role.
I request only refund processing, no return, and the shop requires a return to give a refund.
My rights protection process is very difficult. After the market supervision department intervened, the platform did the refund processing, and the platform should have stricter handling and punishment on the problematic products and shops.
Expert comment: Fang Yizhi, an assistant analyst at the Legal Equity Department of the China Electronic Commerce Research Center, said that in accordance with the law, merchants sell counterfeit goods, and the trading platform acts as a third party, knowing the fraudulent behavior of the shop and inaction, should bear joint and several liability.
Children's underwear printed with a certain brand logo is actually a fake brand
Consumer complaint: A stall selling children's clothes and pants in Liwan District, Guangzhou sells children's products printed with a logo similar to the registered trademark of a certain brand, deceiving consumers.
Investigation process: The reporter followed the law enforcement officers of the Market Supervision Bureau of Liwan District, Guangzhou City to the stall of Lihu Building for on-site investigation.
Law enforcement officers retrieved children’s underwear, sunscreen tops and other items printed with a logo similar to the composition of a registered trademark of a certain brand.
It was verified that the above-mentioned children’s clothing sold at the stall infringed the exclusive right of a certain brand’s registered trademark.
The person in charge of the stall stated that he had not obtained the authorization of the trademark right holder, nor could he provide the legal source of purchase of the above-mentioned goods.
At present, law enforcement officers have detained all merchants suspected of trademark infringement for investigation and punishment.
In the next step, the market supervision department will confiscate and destroy illegally sold commodities in accordance with the law, and impose penalties on merchants.
Consumer response: Market supervision and law enforcement officers investigated and dealt with stores suspected of trademark infringement, cracked down on fake brand names, stopped infringements, and effectively safeguarded the legitimate rights and interests of consumers.
Expert comment: Chen Beiyuan, a lawyer from Guangdong Guangqiang Law Firm, said that many children's products are printed with classic patterns of well-known brands, pretending to be brand-name products, but consumers actually buy products that are not authorized by the brand.
It is necessary to increase the penalties for the sale of counterfeit brand-name products to protect the legitimate rights and interests of consumers and trademark owners.
Unqualified child trolley, poor stability
Market supervision spot check: Guangxi Liuzhou Market Supervision Bureau organized a third-party agency to carry out spot checks on children's strollers and found that the "Seebaby St. Bay" strollers (model QQ1-2) and "Kinlee Kelly" strollers sold at Tonghuan Children's Clothing Supermarket in Luzhai County, Guangxi (Model C-3A) Two brand children's strollers were identified as "unqualified products" after professional inspection and testing.
The test report showed that the reason for the unqualified samples was that the "stability" and "dynamic durability test" did not meet the national GB14748-2006 stroller safety requirements.
When using a stroller with stability problems, accidents such as rollover and fall are prone to occur.
Investigation process: After the law enforcement officers deliver the results of the random inspection and re-inspection to the parties, the parties have no objection to the results of the random inspections.
The market supervision department imposes administrative penalties on the parties, fines them, and confiscates illegal gains.
Consumer voice: Ms. Cui from Luzhai County, Guangxi said that children's strollers are prone to rollover on some uneven or obstructed roads.
How to avoid this kind of safety hazard, parents are often confused when buying.
Expert comment: Li Junping, vice president of Guangxi Product Quality Inspection and Research Institute, said that children's strollers belong to the national compulsory certification products, and consumers must first check whether they have "3C" certification and whether the braking device is safe and reliable when purchasing.
From the outside, there should be no sharp edges, sharp corners, or protrusions on the surface of the baby carriage, no cracks in the welding seam of the frame, and the length of the exposed thread after the screw is installed should not be too long.
Children's learning chairs with inspection reports cannot withstand random inspections
Market supervision spot check: In January this year, in the product quality supervision spot check organized by the General Administration of Market Supervision, an online store in Lixia District, Jinan City sold a children’s learning chair on the JD platform (the manufacturer is Bailuo Technology, Yongkang City, Zhejiang Province). Co., Ltd.), three structural safety items such as backward tilting test of mechanical properties, chairs and stools, holes and gaps are unqualified, and risks such as backward tilting and structural fracture may occur, and they are judged as unqualified products.
Investigation process: The reporter followed the law enforcement officers of the third squadron of the Comprehensive Law Enforcement Brigade of the Market Supervision Bureau of Lixia District, Jinan City, to the online shop involved.
After investigation, the online store involved opened a store on JD. After the customer purchased from the online store, it was directly shipped by the manufacturer to the customer.
The online store involved has been selling this children’s learning chair online since August last year, and asked the manufacturer for the product’s inspection qualification report before the sale. The report was issued by Zhejiang Light Industry Quality Inspection and Research Institute and National Furniture Product Quality Supervision and Inspection. Issued by the Center (Zhejiang).
However, in the product quality inspection organized by the General Administration of Market Supervision in January this year, the National Furniture Product Quality Supervision and Inspection Center (Guangdong) tested that the safety items of this children's learning chair sample were not qualified.
At present, the online shops and manufacturers involved have taken off the shelves and discontinued the production of this children's learning chair.
In accordance with the relevant provisions of the Product Quality Law, the law enforcement agencies retrieved the sales records of the online stores involved, confiscated their illegal gains and fined them.
Consumer voice: Ms. Li, a parent from Jinan, said that children’s learning chairs are related to the health and safety of every child. There are many types of children’s learning chairs on the market and the quality is uneven. I hope that the regulatory authorities will resolutely investigate and clean up the market. , Let parents rest assured.
Expert comment: Wang Xinliang, the chief lawyer of Shandong Xinliang Law Firm, said that the manufacturer of this learning chair has an inspection report issued by a formal inspection agency. The online store also asked for the inspection report before selling, but it could not withstand random inspections. , Most likely because the quality of the test samples submitted by the manufacturer before the product goes on the market is different from the quality of the actual product.
In this regard, the market supervision department should continue to strengthen the random inspection of product quality, and strictly investigate and deal with problem products in accordance with laws and regulations.
(Reporters Zhao Wenjun, Gao Kang, Qu Lingyan, Zhou Ying, Wang Yueyang, Wang Zhi, Wang Kun, Huang Haoming)