The Ministry of Internal Affairs and Communications conducts inappropriate sales to three major mobile phone companies and industry groups, saying that mobile phone contracts are being solicited for high-priced rate plans even though users do not want them. I requested the guidance of the dealer so that it would not be.

Regarding mobile phone contracts, the Ministry of Internal Affairs and Communications is requesting major mobile phone companies to make it easier to switch contracts and change rate plans.



However, in an interview survey conducted by the Ministry of Internal Affairs and Communications in March, 40 salespeople answered that they had solicited a high-priced plan without carefully confirming the intentions of the users. % It means that it has climbed too much.



For this reason, the Ministry of Internal Affairs and Communications has issued a document requesting that NTT DoCoMo, KDDI, Softbank's three major mobile phone companies and the dealer's industry groups be thoroughly instructed by dealers.



In another survey, it was confirmed that mobile terminals are not sold to people who do not have a contract with the company, even though the law requires the separation of communication charges and terminal charges. Behind this inappropriate sales, I suspect that there is a sales target set by a major mobile phone company.

After the Cabinet meeting, Minister of Internal Affairs and Communications Takeda told reporters, "It is important for each citizen to choose a rate plan that suits their needs. To protect consumers in the mobile market and ensure a fair competitive environment. We will work on it. "

"Mystery shopping" is also conducted

The Ministry of Internal Affairs and Communications conducted an interview survey of more than 400 employees of NTT DoCoMo, KDDI, Softbank, and Rakuten Mobile dealers.



In the survey, more than 40% of salespeople answered that they had solicited a high-priced rate plan without carefully confirming the user's intentions.



In addition, more than 40% of the sales staff answered that "the sales target of a major mobile phone company is behind such sales."



Specifically, there were voices such as "If you do not follow the sales goals, you will be disadvantaged in the management of the store" and "Whether you can achieve the sales goals will affect your salary".



The Ministry of Internal Affairs and Communications also conducted a "mystery shopping" in which the person in charge actually visited the store under the guise of a customer and investigated the actual situation of sales.



Among them, it became clear that mobile phone terminals are not sold to people who do not have a contract with the company.



A survey of major mobile phone retailers found that


22% of NTT DoCoMo

stores


, 29% of KDDI


stores, and 9% of SoftBank stores


confirmed such cases.



The Ministry of Internal Affairs and Communications has pointed out that "the three major mobile phone companies have to admit that they have not sufficiently taken necessary measures such as guidance to distributors."