Deputy Director of Beijing Municipal Labor Relations and Social Council, Wang Lin experience when the "take-away little brother", said the experience to know that people act in blocking pain points point
to experience as Deputy Director of the delivery guy: I discovered first-hand experience pain points plugging point
"Deputy Director earns 41 yuan by delivering food for 12 hours" on the hot search.
Regarding his own "fire", Wang Lin, deputy director of the Labor Relations Department of the Beijing Municipal Bureau of Human Resources and Social Security, said that it was not him who was on fire, but the spirit of working for their dreams.
Yesterday, Wang Lin was interviewed by a reporter from the Beijing News, telling the story of the “Director of the Bureau’s Process” activity carried out by the Beijing Municipal Bureau of Human Resources and Social Security and his personal experience of being a “Takeaway Brother”.
Wang Lin said that only by personal experience can we know the pain points and obstructions of the people in the process of handling affairs and laborers' employment, and also understand their needs, and truly do good and practical things for the masses.
It’s not me that is "fire", but the workers are "fire"
Beijing News: Everyone is paying attention to you these days, saying that you are "fire".
Wang Lin: Actually, it's not me who "fired", it's the workers who "fired", especially their spirit of fighting in Beijing.
They have dreams of getting rich through hard work, and the hardships and difficulties at work have resonated with netizens.
The second "fire" is more of our activities.
This activity is the specific practice of the Beijing Municipal Bureau of Human Resources and Social Security to implement the requirements of the Municipal Party Committee of "Doing it immediately after receiving a complaint, and doing it before proceeding without litigation". It is also a specific action to learn party history and implement practical things for the masses.
I read the comments, and everyone agrees with our activities. They all say that we should take more walks, take a look, listen to the voices of the people, and understand the needs of the people, so that we can do good things for the people.
Beijing News: At the beginning, were there some voices saying that it was "show"?
Wang Lin: This is to show the real working conditions of the workers through programs, including some of their inner monologues, and the direction we pursue in our activities, that is, we come from the masses, and then go to the masses, turning the voices of the masses into Our document policy.
I see some netizens say that they hope more such "shows".
The Beijing News: Many media are discussing what you said "earning 41 yuan in 12 hours". Is this the income level of a fresh starter?
Wang Lin: No, this is a misunderstanding of everyone.
Mainly because I'm relatively stupid, just started, and I'm a "rookie".
I have never ridden an electric bike before, and I am really not familiar with the terrain. They run as fast as my master because they have already memorized the route and do not need to navigate.
As far as I know, the courier brothers, the takeaway brothers, and the online ride-hailing drivers have good incomes, so they are willing to work hard like this.
If you don’t become one of them, you won’t experience the true feelings.
Beijing News: Why did you choose to experience "Takeaway Brother"?
Wang Lin: Over the years, the continuous development of new business formats has provided us with many jobs.
According to the survey, Meituan arranged more than 4.7 million flexible jobs last year, and Didi probably had more than 7.6 million jobs. They all made a lot of contributions to employment and at the same time increased the income of workers in some new businesses.
However, new things will definitely encounter some problems in the development. We are concerned about these problems, so we are studying related policy documents.
In the process of formulating policies, we found that if you don't become one of them, you won't experience the real feelings. This is how the profession of takeaway boy is.
Beijing News: What is your biggest feeling about this experience?
Wang Lin: Once I took the order, I immediately felt different. I have a mission. I want to deliver the food ordered by consumers to them in a timely and safe manner.
The most fulfilling thing is to see how much money you made after running a single.
Maybe there are not many orders, some are more than 6 yuan, some are more than 7 yuan, and I have a maximum of 16 yuan.
Through this practice, I can walk into them, know what they really need, and do practical and good things for them.
It's like doing it when you receive a complaint, and doing it without a complaint.
On the one hand, the masses report the problems and we solve them. On the other hand, some people are embarrassed to say, or they have not felt it, so we go to the masses and deal with them before they have complained. Get things done.
Beijing News: In this experience, what do you think is the most difficult thing to handle?
Wang Lin: After receiving the shooting assignment, my first thought was, what should I do if I don't know how to ride an electric bicycle. This was the most objective problem I faced at the time.
But fortunately, the first day on the road did not violate the traffic rules.
During the experience, I was most worried about whether I would hurt others because of driving.
The second consideration is that we want to walk among them, but can we get their sincerity in exchange for our sincerity.
I really want to know them, but will they express their true demands?
So at the beginning, I told him that I was a self-media person and wanted to make a video to understand their real experience.
I also encountered some difficulties before and was rejected by some younger brothers because they were really busy, but then I met my master and he was still very cooperative with our work.
Change roles, and experience the whole process like working people
Beijing News: This kind of experience is part of the activity of "the chief of the bureau walks through the process". When did you start this series of activities?
Wang Lin: The "Department Director's Process" was launched on July 1st last year. This work is mainly to implement the requirements of the Municipal Party Committee to handle litigation and proceed without litigation.
The directors and directors go to the masses to understand the actual needs of the grassroots, especially to go to the masses.
The biggest highlight of this work is to allow the directors and directors to change their roles, to think differently, and to experience the whole process like the masses.
For example, if we want to apply for a pension or related subsidies, we can experience it on the Internet or go to the window. We will also experience the work of consulting a telephone operator and listen to the specific demands of the masses, so that we can be more targeted to the difficulties and blocking problems.
Beijing News: As for the Labor Relations Office, which process experience did you choose?
Wang Lin: Regarding the new form of employment, we will be entangled in the obligatory relationship between workers and the platform.
Through this experience, my biggest feeling is that we must implement policies in different categories.
Until now, my master told me "don't make one size fits all", and this sentence still appears in my mind.
Some of our platforms have established labor relations with employees, signing contracts, getting insurance, and guaranteeing wages, but there are also laborers and platforms that have not established labor relations.
Maybe our next policy research is more about protecting their basic rights.
Beijing News: How do you think their basic rights should be protected?
Wang Lin: Through actual research, we go to the grassroots level and follow the process. We not only go among the workers, but also go among the platforms and conduct full research.
We have learned that they actually have many good methods, such as making full use of market-oriented means to ensure the rights and interests of employees, and investing in commercial insurance.
Many workers come to Beijing with dreams. The government must make full use of market-oriented means to provide workers with a better environment. This is the main direction of our next policy research.
Move the actual needs of the masses into the file
The Beijing News: As an official of a government department, you are a manager and a policy maker.
In the process of "walking through the process", what kind of experience gave you new thinking about your current work?
Wang Lin: First of all, I did not consider myself an official.
We come from the masses, and then go to the masses, are the children of ordinary people, and we are very cordial with them.
Our government departments have been committed to doing practical things, solving the practical difficulties of the masses, and writing the words of the masses into the policies.
I am not only a setter, but I also hope to be a porter in the future and move the actual needs of the masses into our documents. This is the main purpose of the activity.
At the same time, there are still some conceptual changes.
For example, what touched me the most was that my master told me, "I can arrange working hours and rest time by myself, and you should not force me to rest." In fact, what he said makes sense, for example, he is delivering food during prime time, or He took a lot of orders at the same time and gave him a mandatory rest, then his profit would be gone.
They want to do more.
This touched me a lot.
It turns out that we always think that their labor is very intensive and very tired, and we must protect them.
But through what he said this time, I think we should listen to their voices, and our protection should be to provide protection according to their needs, rather than compulsory protection.
Beijing News: What relevant policies are currently being studied?
Wang Lin: The Fifth Plenary Session of the 19th Central Committee specifically proposed to support and standardize the development of new employment forms, and we will also take some related measures.
Support and specification, these two coexist.
I have always believed that only the prosperity of enterprises can stabilize employees, and only when the platform is better, can we develop more jobs and allow workers to increase their incomes.
We have put forward a number of related measures in both support and standardization, and we are speeding up research.
■ Response
Two major takeaway platforms responded to the phasing out of penalties for Cavaliers on an order-by-order basis
According to media reports, Meituan and Ele.me responded yesterday to Wang Lin, deputy director of the Labor Relations Department of the Beijing Municipal Bureau of Human Resources and Social Security, who experienced the work of a takeaway boy.
Meituan responded that it has launched the "Same Boat Plan" to help riders with job security, experience improvement, career development, and life care. It will continue to work hard to improve the rider experience and help more riders have a sense of gain and happiness. .
On May 1st of this year, the "One Boat Plan" will launch a "Webmaster Training Program" for the career development of knights, and the "Kangaroo Baby Charity Program" will also add two rights for knights, "Green Channel for Appeal and Review" and "Baby Companion Day".
Ele.me responded that as of now, the penalty for the Cavaliers has been gradually cancelled and changed to a rate value assessment for a certain period of time.
Flexible overtime is provided for abnormal distribution scenarios, such as elevator congestion and customers not being able to reach customers.
This year, we will continue to invest more to expand the scope and intensity of the protection of the Cavaliers group.
Written by/Beijing News reporter Wu Wei, intern Li Ziyi