A new bill to protect consumers from troubles in online transactions such as online shopping was passed and passed at the House of Councilors plenary session on the 28th.
The state can request companies called "digital platformers" that provide a place for transactions to make efforts to investigate consumer complaints and to remove illegal product listings. It includes things like doing.
The new bill is intended to protect consumers from the fact that while transactions on the Internet such as online shopping are expanding, damages such as purchasing defective products and counterfeit products and being deceived by false advertisements are occurring.
The bill requires companies called "digital platformers" that provide a place for transactions on the Internet to conduct investigations based on complaints from consumers, as well as illegal products. The government can request the deletion of the listings of the products, and the damaged consumers can request the disclosure of the contact information of the sellers of the products.
In addition, a new public-private council was set up to consider how to deal with malicious sellers.
The new bill was passed and passed as a result of being voted at the House of Councilors plenary session on the 28th.
The new law is expected to come into effect within one year of its promulgation, and it is planned to develop guidelines that show specific details that companies should work on.