Some netizens reported that on April 24, when the head of a family brought a child with fever to the First Affiliated Hospital of Henan University of Science and Technology, he was turned away by the nurse on duty in the emergency room, and the nurse's speech attitude was simple and rude.
This matter aroused concern.
The Propaganda Department of the Party Committee of the First Affiliated Hospital of Henan University of Science and Technology sent a statement to The Paper (www.thepaper.cn) on April 25, stating that after investigation, the child’s family knocked on the door violently and the voice was loud, and the nurse did not dare to open the door and existed. Simple and rude verbal attitudes have led to miscommunication between the two parties.
It was understood that the nurse involved was in a state of depression.
At present, the nurse has been suspended for handling problems due to improper handling.
At the same time, the psychiatric clinic of the hospital conducted psychological evaluation and intervention for the nurse.
The statement stated that at 4:55 am on April 24, family members brought the fevered child to the fever clinic.
At that time, the doctor on duty went to the bathroom, and the nurse on duty was sorting out the items in the rescue room. They were not in the consulting room. The family members of the child went to the rescue room and knocked on the door to find medical staff.
Because the family members of the child knocked on the door more anxiously and loudly, the nurse on duty did not dare to open the door, and the nurse had the problems of simple and rude speech and improper handling, which led to poor communication between the two parties.
It is understood that during this period, the nurse on duty called the doctor and told the family that he was contacting the doctor, and it would take a while.
About 5 minutes later, the doctor on duty went to the scene to examine the child, asked the family members about the epidemiological history, and preliminarily ruled out the new crown.
The nurse on duty also came out of the rescue room and performed nucleic acid sampling for the child in accordance with the doctor's order.
14 minutes later, at 5:9 am on the 24th, the child was assigned to the pediatric emergency department for symptomatic treatment.
The description of the situation showed that the nurse involved did not take more effective communication measures during the period of duty, and there was a problem of improper behavior handling.
At present, the hospital has decided to suspend the nurse, arrange to study in the Nursing Department, order it to write an in-depth examination, and give the whole hospital a circular and criticism, cancel the qualifications for the first evaluation and level promotion of the year, and deduct the civilization award of the month .
It was also learned that the nurse involved had a history of medical treatment and short-term medication due to depression after giving birth in 2019.
However, the nurse has not reported to the department or the nursing department, and the relevant departments have not received any feedback.
In response, the hospital has arranged a psychiatric clinic for the nurse's psychological evaluation and intervention.
The statement also stated that at 16:55 on the 24th, the staff of the hospital had contacted the mother of the child to inquire about the condition and gave some suggestions for sputum removal after atomization.
At 15:00 on the 25th, the staff of the hospital met with the family members of the child again to communicate, asked about the child's condition, expressed apology, and informed the hospital's handling opinions.
According to the official website of the First Affiliated Hospital of Henan University of Science and Technology, the hospital is a provincial-level comprehensive hospital integrating medical treatment, teaching, scientific research, and preventive health care.
The Paper Journalist Liao Yan