Babaoshan Funeral Home Xinyu Comforting Team provides psychological comfort services to the family members of the deceased, and comforts grief with warmth

Build a bridge between the living and the dead

On March 30, Babaoshan Funeral Home, staff who provided heartfelt comfort and guidance services.

Xinyu comforts the entrance of the studio.

The staff who provide heart language comfort and guidance services work at the front desk.

Xinyu comforts the interior scene of the work.

  In the low-back light music, a farewell ceremony has entered the final stage.

  The family members of the deceased who were present were in a calmer mood, and some relatives and friends who were occasionally gloomy also went outside to calm their moods under the guidance of others.

  Seeing this, Fan Mingxin, dressed in uniform and standing by the side, quietly breathed a sigh of relief.

On such occasions, her identity is an emotional soothing person-if the mourner loses control of her emotions, she will be guided to an independent area behind the farewell hall, where she can comfort her with words and actions.

  Fan Mingxin's Babaoshan Funeral Home Xinyu Soothing Studio Team was established in 2018 and has provided services to thousands of family members of the deceased. Currently, more than 20 members are "post-90s" and "post-00s" girls.

  "Old Beijing is used to handling funerals in the morning. Girls almost always get up at 5 o'clock and arrive at the museum at 6 o'clock to start a day's work. There is no fixed rest every week, and there is no concept of Saturday and Sunday." Studio leader Guo Pengfei Introduction.

  It's the Ching Ming Festival of the year again, because while serving the farewell ceremony, it also supports the work of sacrifice and sweeping. The Xinyu Comfort Studio has been closed for all staff, and a new round of busyness has begun.

Hand over a glass of water to chat with me

  For Fan Mingxin, entering the funeral industry is an accident.

She was originally a flight attendant. During the epidemic, her original job was affected. She happened to see the recruitment information of Babaoshan Funeral Home. She wanted to experience a different working environment, so she came for an interview and entered the job smoothly.

  Another member, Han Yaru, was influenced by her childhood and decided to take on her parents' career.

"Before I worked as a kindergarten teacher for a while, because by chance, I had the opportunity to work in Babaoshan. They are all service jobs, which are the same for me."

  On a regular working day, Fan Mingxin, Han Yaru and colleagues will each serve 2-3 farewell ceremonies.

Before the ceremony, they would stand on both sides of the door of the farewell hall, guide the family members of the deceased to enter in pairs, bow and salute, and then circle the field to pay homage to the remains.

"If there is a relative who loses emotional control, we will greet him and guide him to the Xinyu Comfort Studio behind the farewell hall to provide comfort."

  The studio of more than ten square meters is equipped with four back chairs and a coffee table. The bookcase in the corner is neatly stacked with psychological professional books, and the LCD TV is hung on the wall on the side. The light yellow decoration style is warm and comfortable.

  The excited relatives of the deceased came here to isolate themselves from other sad family members, and their emotions generally calmed down.

At this time, Fan Mingxin or a colleague will hand over a glass of water and chat with him.

  "We mainly tell the family members that their relatives have passed away. According to his hobbies or wishes during his lifetime, we arranged roses or bouquets in the farewell hall. It was very warm and the farewell ceremony was successfully completed; if you still want to talk to your relatives, you can Write a note and be cremated with the coffin. In this way, the family will have no regrets, and the relatives will feel at ease in the sky."

  The TV screen will also play some soothing movies or music in due course to assist in the service process.

Sometimes, other family members will come to help comfort.

"Compared to us, the gentle words of relatives and friends are definitely more effective."

  In recent years, with the progress of social civilization, the farewell ceremony of the Babaoshan Funeral Home is also changing. The background music is no longer a static sorrow, but replaced with light music that the deceased liked during his lifetime according to the wishes of the family. Will also choose more lively life photos.

"After setting up the farewell hall, we will ask the family whether they are satisfied? Is there anything else that needs to be modified for the live music and videos? On the whole, this is a personalized farewell service." Fan Mingxin said.

"Without you, we really don't know what to do"

  Birth, old age, sickness and death are normal in the world.

But sometimes, the too young deceased and the too mourning distinction still touches the girls.

  Fan Mingxin's most impressive farewell ceremony, the protagonist is a girl under 30 years old, "very beautiful, with big eyes".

The white-haired man gave the black-haired man, the girl's mother was so sad that she almost fainted.

  "We communicated with the family in advance, carefully planned the farewell ceremony, and asked clearly what the child likes, what the family would like to give the child, do I need to write a greeting card, do I need to arrange a small love balloon? As long as we can solve the problem We tried our best to help implement it. After the whole ceremony, the family members of the deceased were particularly moved and kept holding our hands and said, "Thank you, without your guidance, we really don’t know what to do."

  Guo Pengfei recalled a lady who was about to enter the palace of marriage but died unfortunately.

"Before the farewell party, my colleague heard the grieving fiancé tell others,'She loves beauty the most. The wedding dress she wears was carefully selected during her lifetime, but now she lay in the coffin and couldn't show it.' So we decided to make up for the family's regret. Before and after the run, coordinated arrangements, placed the deceased on the spiritual bed, decorated with rose petals around, and woven a small arch with delicate roses and placed it at her feet, symbolizing that she had entered the palace of marriage. The family members on the side were moved to tears when they saw all this."

  Another time, an old gentleman said to Han Yaru gratefully after seeing off his lover, "Thank you little girl, you made me feel that I was not doing a funeral, but rather warm."

Empathize with his family and grieve his grief

  Since its establishment in 2018, the Xinyu Comfort Studio team has provided psychological comfort services to thousands of family members of the deceased. They used professional psychological comfort technology to calm their family members’ emotions and assist in the funeral and interment business. Therefore, they have been rated as "Beijing Civil Affairs" "Skills Master Studio", "National Women's Civilization Post", "Beijing March 8th Red Flag Collective" and other honorary titles.

  The more than 20 members of the studio are all "post-90s" and "post-00s" girls. They are more delicate in their minds and are more able to empathize with their families, "sorrowing his sorrow, suffering his pain, thinking of his nostalgia, and happy. His happiness" builds a bridge between the living and the dead.

  During the epidemic at the beginning of last year, members have been sticking to the front line of prevention and control, simplifying business workflows and reducing the stay time of family members in the museum.

Since the dead body farewell ceremony could not be held, they carefully reassure their family members that they could not pay attention to the excitement of the dead body, which not only guaranteed the need for funeral treatment, but also reduced the risk of cross-infection.

  According to the plan, this year the studio will cooperate with local professional colleges and universities to research and explore the improvement of funeral etiquette cultural theory, and make contributions to funeral etiquette cultural inheritance innovation and life culture education.

At the same time, we will cooperate with professional social workers to build a talent team, and rely on skilled master studios to hire professional funeral teachers and advanced social workers for technical exchanges.

Talking about the future work, the girls are full of confidence.

  Tian Xintong, one of the members of the studio, was born in a science class. There were hundreds of students in the department at university, and many of them chose to work in this industry after graduation.

“Actually, the funeral industry is no longer an unpopular industry, and my parents are very supportive of my work.” Before coming to Babaoshan Funeral Home, Tian Xintong had a period of military experience. He had worked as a monitor, brought recruits, participated in major exercises, and formed excellent qualities. With a strong style, he successfully passed the examination and became a rare lady officer in the army.

Now, she is working hard to bring the excellent style of the troops into the funeral work.

  "I am very satisfied with my current job and will work harder. In fact, whether I was a flight attendant before, or I am now engaged in the funeral and interment industry, the people around me have always been very supportive. I never feel that my identity is very special, just like a doctor, Like a lawyer, it is an ordinary profession." Fan Mingxin said.

  Beijing News reporter Zhang Chang

  This edition of photography/Beijing News reporter Zheng Xinqia