"I heard that the monthly fee is 20,000 yen, I joined the online salon, and if I offered to withdraw from the membership, I had a one-year contract." , The National Consumer Affairs Center of Japan is calling attention.
"Online Salon" is a membership-based service via the Internet, and by paying a membership fee and a fixed membership fee, you can listen to stories from celebrities and exchange information between members, and their use is expanding.
According to the National Consumer Affairs Center of Japan, the number of consultations regarding online salons this year is at least 180, which is a rapid increase from the previous year, and consultations are being made mainly by young people.
Specifically, I was advised to learn about asset formation for 20,000 yen per month and joined, but because it was not what I expected, when I offered to withdraw from the membership, I was told that it was a one-year contract and I could not stop. Or, when I heard from a former employee of a well-known company that I could learn management techniques, I found out that my background was a lie and asked for a refund, but there were cases where only a part of them responded.
In addition, we have received consultations about problems caused by online salons, such as investment talks from other members and instructions to purchase expensive products after joining.
Hiroyuki Kannabe of the National Consumer Affairs Center of Japan's Consultation Information Department said, "It is important to always check the contact information of the salon operator in case of trouble and keep a history of exchanges such as solicitations. If you feel uneasy, the nearest consumption I would like you to consult with the National Consumer Affairs Center of Japan immediately. "
Consultation counter information
If you are having trouble with an online salon, please contact the following inquiries.
* Opening hours may vary, so please check the website of each organization for the latest information.
▽ Consumer Hotline No area code "188"
▽ National Consumer
Affairs
Center of Japan "Weekday backup consultation"
03-3446-1623 (Monday to Friday, excluding holidays / 10: 00-12: 00, 13:
00-16
: 00)
▽ National Consumer Affairs Counselors Association "Weekend Telephone Counseling Room"
03-5614-0189 (Saturday / 10:
00-12
: 00, 13:
00-16
: 00)
011-612-7518 (Saturday / 13:
00-16
: 00)
06-6203-7650 (Sunday / 10
)
Hours to
12:00
, 13:00 to 16:00)
▽ Japan Consumer
Affairs
Advisors, Consultants and Counselors Association
"Weekend Telephone"
06-4790-8110 (Saturday / 10:00 to 12:00, 13:00 to 16:00)
03-6450 -6631 (Sunday / 11: 00-16: 00)
▽ Japan Consumer
Affairs
Association "Consumer Counseling Room"
03-5282-5319 (Tuesday-Friday / 10: 00-12: 00, 13: 00-15: 30)