Can the restaurant cancel the paper menu and can only order by scanning the code?
"When ordering a meal, you need to pay attention to a bunch of official accounts and small programs." "You can only use your mobile phone number to register as a member to scan the code to order." "What about the elderly who don't have a smart phone?"...
Recently, some consumers reported that when dining at restaurants, some restaurants do not provide manual ordering. Consumers can only follow the official account or mini program and then "scan the code to order."
The Chengdu Commercial Daily-Red Star News reporter learned during the field visit that some restaurants use a combination of manual ordering and scanning code ordering to place orders, while some restaurants have cancelled paper menus and can only scan the QR code. Order a meal.
On March 25, the China Consumers Association issued a document stating that in the process of ordering meals by scanning codes, there will be some concerns about the official account or mobile phone login, and through this link, the merchants will be suspected of excessive collection of consumer personal information and infringement of consumption. The fair trade right of the consumer without providing on-site menus is detrimental to the consumer’s right to know.
Reporter visited:
Some restaurants in Chengdu
Paper menu has been cancelled
"Welcome to use the Mini Program to order food and more member benefits." On the 26th, I came to a McDonald's store on Chunxi Road, Chengdu, and heard the in-store speaker playing a loop at the door, guiding consumers to scan the QR code to use the mini program. Program ordering.
After scanning the small program code on the billboard at the entrance, the reporter found that WeChat authorization was required. The small program would obtain personal information such as the WeChat nickname and avatar, and verify the phone number before completing the login order.
At the same time, there is an automatic ordering machine in the McDonald's store, and ordering can be completed without entering any personal information.
Manual ordering can also be done at the counter.
In a Starbucks store, the reporter saw that several people were queuing to order at the ordering counter. The counter was displayed with a standing sign of the ordering code. The staff told the reporter that there was no need to line up for ordering by scanning the code.
After scanning the code, the reporter found that the mini program required WeChat authorization to obtain personal information such as nicknames, avatars, and regions, as well as authorized mobile phone numbers to log in to order food.
During the visit, the reporter learned that many restaurants use this combination of manual ordering and scanning code ordering for ordering.
For example, in Jiu Guo Yi Tang, the staff said that “you can order food in both ways.” Some restaurants mainly order food from paper menus, such as Huang Jihuang and Mao Zhuan barbecue. In-store consumers all have a paper menu. Check the dishes to order.
However, in restaurants such as Xiaolongkan Hot Pot Chunxi Restaurant, Yuan Lao Silao Hot Pot, and La Dou La Hot Pot, the reporter found that the paper menu has been cancelled in the store and only supports scanning code ordering.
"Now it's scanning codes to order food." The staff member said.
The reporter saw that every table in the store had a QR code for ordering food.
After the reporter scans the code, he jumps directly to the relevant official account, and orders can only be made by following the official account.
After paying attention to the official account, you also need to click the link in the official account to jump to the ordering applet. The applet also needs WeChat authorization and registration and binding with your mobile phone number before you can log in and order.
consumer:
"Only scan the QR code to order
Actually, it’s not very friendly to the elderly"
The reporter randomly interviewed several consumers who were waiting to eat in the queue.
Ms. Hu said that she has become accustomed to ordering meals by scanning codes. “It’s more convenient to order and check out, and the issue of personal information leakage has not been considered.” Mr. Wang was very resistant to the need to authorize personal information for ordering. He told reporters, Every time he needs to log in using WeChat ID, he will click on the "Use other avatar and nickname" option, then set an avatar and name randomly, and log in with a fake account. "However, if you require a mobile phone number to log in, there is no way, you can only use the real one. The phone number receives the verification code."
Citizen Ms. Qian thinks that restaurants that can only order by scanning codes are actually not friendly to the elderly.
"Some ordering is very complicated, and you have to follow the official account and click on the mini program. There are many steps. We young people sometimes find it very troublesome, and it is even more difficult for the elderly to order."
China Consumers Association issued a document:
New technology application
Should not be an excuse to grab personal information
On March 25, the China Consumers Association stated that the application of new technologies should not be used as a tool to restrict consumers' rights, should not be used as an excuse to grab consumers' personal information, nor should it become a barrier to public consumption.
The China Consumers Association stated that consumers do not need to provide mobile phone number, birthday, name, geographic location, address book and other information that has nothing to do with catering consumption when dining at a restaurant.
Some restaurants no longer provide manual ordering, requiring on-site dining consumers to pay attention to the official account or mini program, and then scan the code to order meals, so as to obtain consumers' personal information, which not only violates the legal requirements of the law to collect and use personal information. , The principle of due and necessary, suspected of excessive collection of consumer personal information.
Restaurant operators do not provide manual ordering services, but only provide scan codes to order meals. This not only violates business practices, but also makes on-site dining consumers only pay attention to or bind the operator’s official account or mini program, and passively authorize the operator to obtain it. personal information.
This practice infringes on the fair trade rights of consumers, and is a compulsory transaction behavior for on-site dining consumers.
The China Consumers Association pointed out that the menu is an important reference basis for consumers to make decisions and is directly related to whether to accept catering services. Restaurants should provide intuitive and checkable on-site menus for consumers to understand the dishes and prices and decide whether to eat.
The practice of not providing on-site menus and reading the dishes and prices only after scanning the QR code has violated consumers’ right to know.
The China Consumers Association pointed out that due to the complexity of smartphone operations, ordering meals by scanning codes is not universal.
The elderly and minors often need the assistance of others to complete the process of scanning codes and ordering meals, which affects their consumption experience and consumption realization to a certain extent.
The China Consumers Association stated that operators can use new technologies to improve operational efficiency and provide convenience to consumers, but they should first comply with laws and regulations and effectively protect consumers' rights and interests.
Technological progress should allow consumers to enjoy development dividends, rather than becoming a tool for business bullying by operators.
"We expect catering industry organizations and catering operators to take active actions to resist bad practices, eliminate illegal behaviors, and take practical actions to protect the legitimate rights and interests of consumers; we also hope that relevant administrative departments will take effective measures to strengthen guidance and supervision to promote a healthy, orderly and healthy industry. Standardize development." Chengdu Commercial Daily-Red Star News reporter Peng Jing photo report