China News Service, March 12th. According to the WeChat official account of China Railway Corporation, a few days ago, National People’s Congress representative, Chairman of China National Railway Group Co., Ltd., and Party Secretary Lu Dongfu pointed out that the railway department continues to introduce electronic tickets, face verification, and online Convenience and benefit measures such as seat selection and online meal ordering, and implementation of service guarantee measures for the elderly and offline people, make "seeing China by high-speed rail" a true portrayal of common people's travel.
Among them, the railway 12306 has optimized and adjusted the online ticketing system. When the ticket volume is sufficient, it can automatically identify elderly passengers over 60 years old and give priority to lower berths.
Data map: Passengers check their tickets and board the train at Shanghai Hongqiao Railway Station.
Photo by Yin Liqin
Buying tickets
What should I do if I don’t know how to buy tickets on the Internet?
do not worry!
The station still retains manual ticket sales windows, and self-service ticket purchases are also equipped with manual service guidance. At the same time, all manual windows support cash purchases to ensure ticket purchase services for elderly passengers.
Some stations have also set up a love window, which can give priority to the cash purchase and change of tickets for the elderly passengers.
Can I buy lower berth tickets first by train?
Railway 12306 has optimized and adjusted the online ticketing system. When the ticket volume is sufficient, it can automatically identify elderly passengers over 60 years old and prioritize lower berths.
If multiple people travel together for one order, the system will also automatically allocate adjacent seats.
Therefore, friends who want to buy lower-shop tickets for the elderly are advised to plan their itinerary in advance and purchase train tickets as early as possible.
Do I need to pick up a paper ticket?
No need!
Passengers can enter the station by swiping their ID cards.
Pit stop
How to "brush face" into the station?
When entering the station, put the ID card on the gate, remove the mask for face recognition, and pass the gate after the gate is opened after identity verification.
At the same time, the stations are equipped with manual verification ports, and elderly passengers can also choose to pass manual verification for their rides.
What should I do if I forgot to bring my ID card?
You can apply for a temporary identity certificate at the station’s public security certificate-making window or self-service certificate-making machine, and then enter the station through the manual ticket gate.
Note: The temporary identity certificate can only be used on the same day.
What if I can’t show my health code?
Passengers who are unable to show their health code can register at the manual registration office with a valid ID, and they can leave the station after registration and inspection.
At the same time, the railway department has set up super eye-catching reminders at the station, and the above problems can be solved by taking the "special channel without health code".
How can passengers with limited mobility take the train?
You can make reservations for key passenger services through the railway 12306APP, railway 12306 customer service phone, railway 12306 WeChat official account or mini program, and the love phone of the station.
After receiving an appointment, the station staff will provide “customized” pick-up and drop-off services such as wheelchairs according to the travel date, train number, and specific needs of the elderly passengers, so that you can worry-free throughout the journey.
Can I get on the train with priority?
Key passenger waiting rooms (area) are set up in the stations, and key passengers such as the elderly, sick, disabled, pregnant, etc., can wait in the dedicated area, and priority is given to ticket checking and boarding.
For passengers with limited mobility and need assistance, staff at the station will provide assistance, send them to the train, and handle the handover with the conductor.
Can family members send elderly passengers into the station for a ride?
If family members want to send elderly passengers into the station, they can use the railway 12306 APP, telephone appointments, etc., or directly go to the station's service desk to apply for a love card to send them to the station.
Be sure to bring a valid certificate!
Ride articles
Will there be a wake-up service in the sleeper?
The wake-up service is still there!
The flight attendant can grasp the boarding information of all passengers through the handheld terminal system.
Whether day or night, they will remind you within 15 to 30 minutes before the train arrives at the station, elderly passengers don’t have to worry about sitting over the station, rest assured and sleep soundly!
How can I find my seat?
Elderly passengers who buy tickets on the spot can check the ride information through the itinerary information reminder printed in the manual window.
Passengers who purchase tickets online can receive notifications through the railway 12306 APP or the bound WeChat or Alipay to view the itinerary information.
In addition, you can also inquire about your seat information by asking the staff at the entrance or on the train.
How to order food during the trip?
Passengers can order meals through the railway 12306 official website ordering platform, 12306APP, etc., and can reserve meals for the trains they take, and can also order social brand meals provided by the catering stations along the way.
The train service personnel of the railway station will verify the identity of the passenger and deliver the meal through the order receipt information and the meal order mobile phone number.
Of course, elderly passengers can also go to the dining car and ask the staff about the food delivery situation of the dining car.
Passengers choose the type of meal, and the staff will register the meal time and seat number and deliver it to the passenger seat.