[Explanation] "Beijing a restaurant waiter to stop waste and scolding" has made new progress. On February 24, the male customer in question contacted the restaurant, paid the previously exempted bill through his mobile phone, and apologized to the waiter.
The restaurant in question told the media that the waiter would be promoted.
[Explanation] It happened during dinner on February 15th.
According to a video taken by a netizen, the two customers insisted on adding dishes even when many dishes were not eaten. The waiter reminded him to avoid waste and was accused of "nosy."
【Live screen】
[Concurrent] Mr. He, Director of Operations of the restaurant involved
Because he had already ordered a big pot of lamb scorpion, if we were two of us, we would order a small pot. Our staff also saw that there were a lot of dishes on the table that were not finished. We also tried to discourage it. At that time, the customer refused. Add dishes again.
Because there have been three times before and after, the waiter saw that there were many dishes on the table without moving, and once again discouraged.
[Concurrent] Customer in question
I didn’t realize it at the time. I ordered whatever I wanted. I also knew her kindness, but I was a bit impatient because we might be in a bad mood. It happened that day. This scene is seen in the video.
[Explanation] According to the consumption bill provided by the restaurant, the two ordered more than 20 kinds of dishes, including the lamb scorpion hot pot, shabu-shabu, and cold dishes, except for the spices and drinks, and they spent 1125 yuan.
The restaurant apologized for the bad customer experience and waived the order.
This approach has also caused controversy.
[Concurrent] Mr. He, Director of Operations of the restaurant involved
Regarding the handling of free bills, we really only wanted to calm people down. We did not have much experience in similar incidents. I hope you can give us more suggestions.
[Explanation] As the incident continued to ferment, the male customer in question also recognized his wrong behavior and took the initiative to contact the restaurant afterwards to make up for his fault.
At noon on February 24, the male customer paid the exempted bill to the restaurant by mobile payment, and apologized to the waiter concerned through the media.
[Concurrent] Customer in question
I think it might be good intentions for this waiter. I think it has some influence on her, including the restaurant and me. We are all under a lot of pressure from public opinion, and then I want to tell the waiter. I apologize, because it is indeed my "big eyes and small belly", so I want to apologize to the waiter, and then I bought the order.
[Explanation] The person in charge of the restaurant said that the restaurant has been training employees to guide customers to order food in an appropriate manner to avoid waste. The waiter was serving according to the company's service process. Afterwards, the restaurant issued a "consolation prize" to him.
[Concurrent] Mr. He, Director of Operations of the restaurant involved
She is implementing the requirements of our company on this matter. We have been advocating that we should remind everyone to consume reasonably, and we have also awarded him a consolation prize. We also hope that she will buy some things she likes, and gradually forget about it, and be happy, she Afterwards, the direct leader and general manager of the company also came to the store to give her spiritual counseling. Now the situation has gradually improved and will be promoted soon.
Reporter Liu Chao reports from Beijing
Editor in charge: [Ji Xiang]