The Lille University Hospital is recruiting around fifteen people to open a brand new service with unscheduled care operators.
These will be responsible for handling telephone calls concerning medical information in order to relieve emergencies.
Ultimately, this project should be rolled out across France.
REPORT
A new access to care service will soon open its doors at the Lille University Hospital: a service with unscheduled care operators, who will work on a telephone platform next to the Samu.
These operators will manage calls, make appointments if necessary, or even give the coordinates of a pharmacy.
It is in a way a second curtain after medical treatment.
Europe 1 attended the first recruitments.
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"Here they will always have the correct answer"
"You are well aware of the conditions of exercise? Closed universe, on a plate, in open space ...", enumerates the person in charge of the human resources of the CHU of Lille to a candidate.
In total, 15 unscheduled care operators will be hired.
"We are looking for people who will have the capacity for empathy, availability day, night, weekends, mastery of office tools, and the ability to manage the stress of calls with significant intensity", specifies Marie Lepers, manager at Pôle Emploi.
Everything will take place at the Samu regulation center.
As the boss of the emergency department of Lille University Hospital, Patrick Goldstein, explains, when you dial 15, there are not only emergencies.
"There are people who do not have access to the internet, in difficulty, elderly people. Here, they will always have the right answer."
A project to be deployed throughout France
This is the whole point of these operators: directing and helping, providing the contact details of an on-call pharmacy, or even making an appointment with a doctor.
"The medical information, here, it is half of the calls", explains Patrick Goldstein, who adds that each year, at the Samu, 250,000 files relate to medical information ".
The objective of this new service is to relieve emergencies.
A pilot project which will be deployed throughout France.