Prevent "scalpers" from rushing for online appointments for medical treatment (people's attention)
Ms. Zhou, a reader who lives in a city in central China, recently wrote a letter about her troubles.
Some time ago, she had a stomach problem and went to the local hospital for treatment, but her condition did not improve.
So she was going to go to a well-known tertiary hospital in a large northern city to register for further examination and treatment.
"I heard from friends that online appointment registration is very convenient and suitable for people who go to see a doctor in other places." Ms. Zhou said that this well-known hospital releases numbers at 9 am every day, and she stays on time by her mobile phone every time.
"The strange thing is that I can't hang up my account. It either says'Your request is being processed' or'The number is no longer available today.'"
More than a month later, Ms. Zhou’s stomach hurts often.
Someone suggested that she look for "scalpers".
Since last year, affected by the epidemic, many hospitals have suspended offline registration services for a period of time, launched online appointment services, and required real-name authentication.
It stands to reason that it is difficult for the "scalpers" to stock up on account sources by queuing overnight, jumping in line to grab numbers, and more patients can be registered fairly.
However, the reader's letter page of this newspaper has received many letters recently, reflecting the difficulty of online registration.
Why is it difficult to register?
Does "scalper" still grab the number?
The reporter conducted an investigation in a well-known tertiary hospital in a large northern city.
"It's absolutely reliable to find me if you can't register!" At the entrance of the hospital, a middle-aged man calling himself "Lao Song" watched the reporter stay for a long time and took the initiative to whisper.
"Can you hang up the expert number of the gastroenterology department?" the reporter asked.
"Yes! As long as there is an expert in the hospital, it can be listed. In addition to the registration fee, an additional 600 yuan will do." "Old Song" vowed.
The expert numbers of well-known tertiary hospitals are very tight, and it is difficult to grab a pinch on the line.
And how did "scalpers" grab them?
"Now registration is different from before. Most of the online operations require learning APP, WeChat, and registration machines." While talking, "Lao Song" was quite contented, "On the one hand, we rely on our self-developed software to grab the number. , Hire people to grab numbers, the more people there are, the more numbers you grab.”
The reporter saw in the hospital registration area that one scalper occupies three registration machines, with five mobile phones in front of them, which are frequently operating.
According to "Lao Song", he was rushing for someone else while the number was assigned by the hospital.
Asked how to deal with real-name authentication, "Lao Song" said: "This is simple. Tell me your remote medical account number. Remember to set your password to 123456 in advance."
How to ensure the security of personal information after handing over the account and password for medical treatment in a different place?
"Lao Song" explained: "Everyone does this, so why don't you worry about it. If we don't give a password, we need a mobile phone verification code to log in to the account, wouldn't it be more security risk?"
Seeing reporters hesitated, "Lao Song" turned up a few more WeChat chat records, showed them to reporters, and repeatedly said, "You have been doing this for almost 10 years. Don't worry."
In response to the problem of "scalpers" using new technology to grab online numbers, Yi Lili, associate professor of the Public Administration Department of the Central Party School (National School of Administration), suggested that the crackdown and punishment of "scalpers" should be increased in accordance with the law, and hospitals should also strengthen technical support , Improve the level of information management.
For example, expand the number distribution channels, upgrade the registration system, analyze the appointment status of different departments and experts through big data technology, and dynamically adjust the key account sources to make the number distribution ratio more reasonable and scientific.
At the same time, strengthen its own construction and management of the doctor team, and the process can be used to make appointments directly after the first consultation, which can not only avoid re-registering patients for follow-up consultations, but also prevent "scalpers" from taking advantage of the loopholes.
"The problem of'scalper' rushing for the number is, in the final analysis, the uneven distribution of high-quality medical resources." Yi Lili said that in recent years, many places have implemented hierarchical diagnosis and treatment and medical consortium models, which is conducive to patients' nearby medical treatment and the convenience of remote medical treatment , Looking forward to better promotion, to avoid patients from crowding to big hospitals in big cities, and reduce the burden of medical treatment.
Our reporter Shi Yiqi