China News Service, Guangzhou, January 24 (Cai Minjie) In the digital age, many young people enjoy the dividends of science and technology, but many elderly people are facing the "digital divide."
The fourth meeting of the 12th CPPCC of Guangdong Province is being held in Guangzhou.
Chen Dandan, member of the Guangdong Provincial Committee of the Chinese People’s Political Consultative Conference and chairman of the China Overseas Investment Annual Conference Consulting Co., Ltd., proposed that the traditional service methods for elderly care in the Bay Area should be paralleled with intelligent optimization and innovation, and a group of intelligent service platforms suitable for the elderly in Guangdong, Hong Kong and Macao should be created. .
Recently, Guangdong has also launched a series of "aging" service measures.
For example, the nation’s first mobile service zone for the elderly was launched on the “Guangdong Provincial Affairs” platform, the “Respect and Care for the Elderly Service Zone”, where the elderly can “handle” 40 items and 8 types of services at their fingertips online anytime, anywhere; Search function, two voice input methods in Mandarin and Cantonese, and during the user's speech, the system can automatically recognize keywords in the user's speech in real time and display related services.
Chen Dandan believes that helping the elderly to cross the "digital divide" is by no means a temporary solution. In view of the particularity of the elderly, the traditional service methods familiar to the elderly are still retained in the digital age, which is only a basic requirement; providing intelligent technology to enable the elderly to survive A positive, safe, independent and happy old age is the long-term goal.
The Bay Area elderly care must adhere to the parallel of traditional service methods and intelligent application innovation, and insist on walking on "two legs" so that the elderly can use, know how to use, dare to use, and want to use intelligent products.
"I suggest that Guangdong take the lead, and relevant institutions in Guangdong, Hong Kong and Macao should participate in the promotion, and actively encourage capital and technology companies to build a number of intelligent service platforms suitable for elderly care in the Bay Area, and make the digital services for elderly care in the Bay Area a model for the country." Chen Dandan said At the same time, a random inspection and return visit system was established to supervise the practicability and convenience of various intelligent platforms for the elderly.
"The most important thing about the service effect of the intelligent platform for the elderly is the user evaluation, especially the evaluation of the elderly user group. Establish feedback channels for the elderly, so that the elderly living in the Guangdong-Hong Kong-Macao Greater Bay Area can use the actual application Positive feedback and poor experience are reflected in a timely manner, so that the ageing transformation of each intelligent platform is continuously optimized and continuously upgraded, thereby forming a relatively stable version of the ageing product.” Chen Dandan said that this requires the establishment of a special return visit and spot check system, which can be The civil affairs, health, science and technology institutions in Guangdong, Hong Kong and Macao take the lead to introduce third-party evaluation agencies to conduct regular return visits and spot checks on the digital service experience of the elderly in terms of clothing, food, housing, medical and entertainment, and form a specific feedback list in time to promote The gradual improvement of intelligent service functions suitable for the elderly.
A collective proposal of the Guangdong Provincial Committee of the Democratic Progressives focuses on the age-adaptive transformation of digital reading, and proposes to promote the age-adaptive transformation of digital reading websites and mobile apps, such as large icons, text can be enlarged or reduced, etc., and adjustments can also be used Color matching and support for the conversion of text into voice, optimize the digital reading experience of the elderly, and make reading not only "see" but also "heard"
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