Free space

«Say done»

Faisal Muhammad Al-Shammari

January 23, 2021

When friends fight, and one of them comes and says: "Say it is done", some will hit fifths in sixths before answering, and others may try to pull out words that clarify where the dialectic, difficulty or dilemma of the request will be.

When it collides with the reality of other parties, you notice that the digital divide between them reaches light years.

Digital transformation has demonstrated the challenges of continuing government service centers in their traditional sense, and their disparity has emerged between one continent and another, a country and its neighbor, an emirate or even a city and another, and even an administration and another in the same institution.

The digital transformation is a revolution in the concepts of traditional government work, and the matter has reached the administrative and technical automation of operations, in such a way that the transaction with it takes only a few seconds, between pressing the button to start the transaction, and the payment and completion of fees, which is what I noticed in the development of property certificate services in Abu Dhabi .

A few years ago, the same certificate required transferring to three main distant municipalities, and years ago it was merged into a unified certificate from any of the emirate's municipalities, and then turned into a certificate that is requested electronically and issued within less than one day.

I was surprised this year by a quantum leap represented in the time and ease of completion of the transaction.

The time for completing the service since the start of the application and the issuance of the certificate in an immediate and automated manner and the arrival of the notification of the issuance of the certificate did not exceed 30 seconds, which is a qualitative improvement and a leap that deserves praise.

While some authorities are still relatively late, as some ask for a personal photo, the age of the customer, identity data, photo, passport and registration summary, and nothing remains except for a medical examination, so I think that she is about (my marriage).

As if she had not heard about an invention called an institutional governmental link via the federal electronic network or a direct link with the identity, or even the Emirates digital identity, with the compulsion to visit the service center, which is something that we read daily statements from many authorities that it is not needed, especially under the circumstances (pandemic ).

As for the great calamity, when it collides with the reality of other parties that notice that the digital gap between them reaches light years, you find that it requires attendance, and if it is not required, then the dealer realizes with wisdom that his treatment will not be done or accomplished, except by a divine miracle or a magic medium, because its smart channels are neither smart nor digital. Not even electronic, it is still paper.

The website is nothing more than a page and a front for decoration and bragging about councils and news.

And the testimony that I actually ask to prove that I “do not own”, and praise be to God, as I am not one of the owners of the towers or the righteous real estate with their owners.

In spite of that, I and (Tammert) passed procedures, as if it was an inheritance inventory for me, or a request for a marriage grant.

Governing this reality and making standard comparisons of services, service against service, and activity against activity, as the West said (An Apple to an Apple), will allow knowledge of the true reality of the transformation within the organization between its departments and outside it with other service bodies in the emirates of the state.

We have success stories to follow. The word “done” is from the perfection, completeness and perfection of a thing, and I hope that it will become the basis and the distinguished model for the rest of the municipality services within the same entity, or for the rest of the municipalities, and other government agencies. Benchmarking and evidence of distinction and leadership, not a disapproval or objectionable quote or fraud.

Let us visit each other, even remotely, with virtual visits, and let the "done" spread between the concerned municipalities and other government departments ... Say "done"!

- Digital transformation consultant, lecturer, 

and certified institutional excellence expert

To read the previous articles of the writer please click on its name.