China News Service, Chengdu, January 10 (Reporter Yue Yitong) "Hello, are you hungry, Blue Knight, I am a hearing impaired, and your takeaway has been delivered. Please come out and pick it up." Recently, 24 years old this year After sending the message expertly, the takeaway rider Liu Heng rode the battery car again and drove to the next customer's location.

As one of the 6 "silent takeaway riders" at the Ele.me Chengdu Century City site, this young girl is currently ranked first in the site in terms of positive reviews this month.

　　Since officially becoming a takeaway rider in June 2020, Liu Heng quickly fell in love with this job.

In her opinion, being a takeaway rider has relatively free time and a good salary. More importantly, she feels too much kindness from strangers in the process of delivering takeaway.

　　"Extremely polite, and super fast! Very moved, working hard to live a beautiful life, come on!" Liu Heng showed the reporter the praise he received.

She typed on her mobile phone and said that although she could not hear or speak, almost every customer understood it very well and occasionally received rewards, which was very heartwarming.

"I ran takeaways and met colleagues and typed and communicated at any time. Every day I met people and things that made me very happy!"

The "silent takeaway rider" at work.

Photo by Chen Xuanbin

　　According to Ele.me Chengdu Century City site director Zhang Anan, the site has 115 takeaway riders, of which 6 are "silent takeaway riders."

These special riders average 800 to 1,000 orders per month per person, and the number of positive reviews ranks among the top sites for a long time.

"They work very hard and earnestly, because they believe that as long as they work hard, there will be gains. One of the riders has a maximum monthly salary of more than 10,000 yuan."

　　Liu Heng's colleague An Baoshan is 32 years old and is a "silent takeaway rider" with 2 years of work experience.

He typed and told reporters that the merchant could not understand sign language when picking up the meal, so he could just show the mobile phone order to the merchant.

If you encounter a customer who does not read the text message, you can give feedback to the site, and ask the site staff to call for help.

"Although I sometimes encounter communication problems, I still like this job."

　　Liu Heng and An Baoshan run 40 to 60 orders per day on average, and they are very busy.

But from An Baoshan's point of view, in the process of delivering food, he travels through the streets of Chengdu and can enjoy the beauty of the city while working. He feels content and happy.

"Whether it is the care and help of colleagues or the care and support of customers, I feel very warm."

　　Now, Liu Heng and An Baoshan, who have relatively rich work experience, have become the young teachers of other “silent takeaway riders” on the site.

In their free time, Liu Heng and An Baoshan conducted small trainings in the WeChat group to help colleagues solve problems encountered at work and improve their service quality.

　　"In fact, it is not easy for a deaf person to find a satisfactory job, so I will work harder." The interview came to an end, and An Baoshan once again typed a paragraph on the phone to express his heart.

"I just simply want to live a happy life with my family, and hope that my parents will always be healthy!" (End)