[Live Voice] "Hello, hello! Your takeaway, our deaf-mute rider put it in the cabinet downstairs, please come down and take it."
[Explanation] Recently, at a food delivery site in Chengdu, Sichuan, the site staff immediately helped him contact the customer and notify the pick-up location after receiving the "crypto" from the deaf-mute takeaway rider An Baoshan.
The 32-year-old An Baoshan is from Gansu. He is a "silent takeaway rider" with two years of experience in food delivery. Now he can run 40 to 60 takeaway orders a day.
[Concurrent] Takeaway rider An Baoshan
When I went to the merchant to pick up the meal, I used sign language to sign the meal number. Sometimes the merchant couldn't understand my sign language. I showed the mobile phone order to the merchant to get the meal.
When informing the customer to pick up the meal, communication must be a bit difficult, because I can't talk on the phone, I can only send text messages or APP online contact, sometimes the customer does not reply, I have to ask the webmaster or dispatcher to call the customer to come down and pick up .
[Explanation] Zhang Anbao, the webmaster of the site where Anbaoshan is located, introduced that the site currently has 115 takeaway riders, of which 6 are "silent takeaway riders".
These special riders have an average monthly order volume of 800 to 1,000 orders per person, and the number of good reviews is among the top sites for a long time.
[Concurrent] Zhang Anhui, the webmaster of a takeaway platform
The six of them work harder and more serious than the other riders, because they feel that as long as they work hard and pay, they will gain.
Their income is in the middle of the entire site, and their average salary should be more than five thousand (yuan).
In terms of favorable comments (quantity), the top one, two or three of the entire site are their "silent riders".
Because it may be that after seeing them send text messages, many customers feel that it is not easy for them, and many customers will give praise.
[Explanation] Anbaoshan ranks second in the ranking of the number of favorable comments on this site.
An Baoshan said that he values the sense of accomplishment brought to him by the praise of customers more than the number of orders.
[Concurrent] Takeaway rider An Baoshan
I feel very warm and happy seeing the customer reviews!
In the future, we will work hard to improve the quality of service and insist on smiling for 365 days.
[Explanation] Today, An Baoshan, the first to start delivering food, has become the teacher of other “silent takeout riders” on the site.
In his free time, Anbaoshan conducts communication training in WeChat groups or on the site to help colleagues solve problems encountered at work and improve their service quality.
[Concurrent] Takeaway rider Wu Zhichang
I come from Hebei.
I ran into the first problem on the first day I came to Chengdu to run a takeaway. I am not familiar with the terrain. It is not clear which orders are urgent and which are not.
I found a master, his name is An Baoshan, he taught me to run more and remember.
[Explanation] An Baoshan admitted that many people in the "Silent Rider Team" have tried various jobs, but delivering food is the most suitable and comfortable job they think is the most suitable.
[Concurrent] Takeaway rider An Baoshan
Although delivering food is very hard, work is very happy.
When you go to work, you can experience the beautiful scenery on the way of cycling.
I also thought about giving up, but many deaf-mute people in society are actually not easy to find a job, and I will continue to do a good job in food delivery.
Chen Xuanbin reports from Chengdu
Editor in charge: 【Luo Pan】