Is the 800 yuan "return fee" reasonable for the brother who returned the passenger's left computer?
At present, the two parties have reached a settlement, and the driver will refund the passenger 400 yuan
West China Metropolis Daily-Cover News Reporter Yang Li
At the beginning of the new year, Mr. Liu, a citizen of Chengdu, suffered a bad thing.
Recently, he called a taxi on a taxi-hailing software from Longquanyi District of Chengdu to the High-tech Zone. After arriving at the destination, he accidentally left a backpack with a laptop in the car.
After that, he contacted the taxi-hailing platform and the taxi driver many times, hoping to return the lost items as soon as possible, but the driver asked for a "return fee" of 800 yuan.
At noon on the day of the incident, both parties came to the agreed place, and Mr. Liu took back the computer and other items after paying 800 yuan.
But after that, he increasingly felt that the taxi driver's asking price was higher and unreasonable.
On January 8, Mrs. Liu’s girlfriend, Ms. Tang, told the West China Metropolis Daily and the cover news reporter that they were willing to pay a thank you fee, but the 800 yuan the driver asked for was a bit outrageous.
In the afternoon of the same day, the staff of the company where the taxi is located told reporters that both the company and the Chengdu Municipal Transportation Bureau have stepped in to coordinate the settlement. At present, the two parties have reached a settlement and the driver will refund half of the cost.
Passengers reflect
The computer is lost in the taxi, the driver asks for 800 yuan
On the morning of December 31, 2020, Mr. Liu called a pair of Chuan A-licensed taxis on a taxi order platform "Ju De Taxi" to travel from Longquanyi District of Chengdu to the High-tech Zone. The whole journey cost 97 yuan.
About 10 minutes after getting off the bus, he found that the backpack containing the notebook and important documents was left in the taxi.
"He immediately contacted the platform." Ms. Tang said, but it was not until noon that she contacted Master Zeng through the taxi. "The driver said that the backpack was indeed in the car, but we had to give 800 yuan to deliver it immediately. "
Ms. Tang said that she was in a hurry to use the computer and files in her bag and asked the driver to deliver it first. "The driver came over at around noon, but still insisted on asking for 800 yuan."
After some argument, Mr. Liu paid 800 yuan and took back the lost items.
Taxi company
The driver has given three solutions
Afterwards, the more they thought about it, the more they felt unreasonable, Mr. Liu and Ms. Tang contacted the taxi-hailing platform many times, but the matter was delayed.
Afterwards, they also contacted Chengdu Chengfeng Taxi Automobile Company, the company where the taxi is located, and related transportation management departments.
On January 8, the staff of Chengdu Chengfeng Taxi Automobile Company told reporters that after receiving the complaint, they immediately launched an investigation and coordination. What can be determined is that the driver did not take any of the items left by the passengers. Already.
The staff of the taxi company said that after the two parties contacted, the driver was near the north gate and proposed three solutions to solve the problem. Since the two lived close to each other, the driver suggested that the two parties go to the police station near the community after receiving the car. Or put the items in a place near the community and let the passengers pick them up; if it is delivered to the passengers immediately, the passengers need to pay 800 yuan if the round-trip fare is included.
He said, “The passengers were eager to ask for items and agreed to a plan to pay 800 yuan.”
latest progress
Both parties will take one step back and the driver will refund half of the fee
On the afternoon of the 8th, the staff of the taxi company told reporters that both the company and the Chengdu Municipal Transportation Bureau have stepped in to coordinate the settlement. At present, the two parties have reached a settlement. The driver has refunded half of the cost and the passengers have received the refund.
This statement was subsequently confirmed by Ms. Tang.
Ms. Tang said that she received a refund of RMB 400 from the taxi company at about 4 pm on the 8th.
The lawyer said that the driver's high "refund fee" is unreasonable
Is it reasonable for the taxi driver to ask for a thank-you fee after picking up something?
In this regard, Wang Liang, a lawyer at Beijing Anbo (Chengdu) Law Firm, stated that in accordance with Article 819 of the Civil Code, the carrier shall strictly perform the obligation of safe transportation and promptly inform passengers of the matters that should be paid attention to in safe transportation.
Passengers shall actively assist and cooperate with the reasonable arrangements made by the carrier for safe transportation.
Wang Liang said that taxis, as operating vehicles, are obliged to safely deliver passengers and their belongings to their destinations. Passengers who have lost their belongings in the car are obliged to return them when they find it.
Except for requiring passengers to pay the fare and storage fee reasonably incurred during the return, no high price shall be charged.