Free space
From walked on the trail arrived
Faisal Muhammad Al-Shamri
02 Jan 2021
Everyone is aware of the difficulty of dealing with traffic challenges, urban planning and road design, and avoiding the economic and environmental effects of traffic congestion, and therefore, organizing traffic movement in hotspots of traffic jams or bottlenecks is a noble goal and reduces the costs of congestion and traffic pollution.
It will also contribute to the sustainability of the infrastructure, and the deduction of fees at peak times, reflecting a government estimate that low-income people do not cost any additional fees and exempt individuals and companies committed to commuting outside peak times, which is appreciated and reflects an institutional keenness to be emulated.
However, announcing four violation items 72 hours before implementation constitutes a challenge to compliance, requires greater flexibility upon implementation, and may not achieve the goals of the traffic system with the same clarity.
Previously, some thought that registration was not binding for vehicles in the emirate, while the recent statement indicated that there is a violation for not registering, and there is also confusion about the fees that can be collected when renewing the licensed vehicles in the emirate, while it is now found that insufficient balance will lead to a violation.
This calls for an intensive and detailed awareness campaign to prevent any confusion or error in interpreting the regulations, to ensure the desired flow of traffic, as well as the community aspires for the flexibility of the application by sending smart alerts to pay, recharge or complete registration procedures, with longer grace periods, not less than two weeks. It may reach a month or more.
In the end, the fine and the fines as far as I know are not the supreme goal, but rather compliance with traffic laws and regulations.
The concept of the comprehensive customer journey and the integration and excellence of government services and their leadership drives us to look forward to a qualitative link between vehicle licensing services. There are three applications that have millions of users, “Darb” services and even “Salik” services, whether to recharge a balance or request a real-time detection of movement movements through the gates. Traffic, which we have seen its effect in enhancing customer happiness.
The option to keep this package of services as part of the vehicle licensing services, among the most common applications, is a desirable option and gives convenience and convenience to the customer.
Also, the hoped-for role of the Ministry of Energy and Infrastructure, especially after the decision to integrate the Federal Transport Authority into its structure, makes us look forward to developing a qualitative development of joint vehicle licensing services between local and federal authorities concerned with roads and transportation, and to open joint service channels that facilitate the conduct of related transactions, especially since the fourth generation In the Government Excellence System 2.0, a special category was created for the next generation of government services (predictive interconnected services), so let's start with service interconnectedness and integration, and the development and improvement of the customer journey.
And later on developing predictive services, such as proposing options that direct the customer to organize trip times and schedule them to avoid fees being incurred.
Excellence requires sustainable development and relentless pursuit of customer satisfaction, and whoever walks on the "path" will arrive.
A Digital Transformation Consultant, Lecturer, and Certified Organizational Excellence
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