[Explanation] On December 16, on the train from Lanzhou Zhongchuan Airport to Lanzhou West Railway Station, seven flight attendants from Eastern Airlines Gansu branch joined hands with the train attendants of Lanzhou Passenger Depot to serve passengers together. On-site exchange of business experience, "learning" vocational skills.
Two flight attendants of different types of work wear company uniforms and send "heart cards" to passengers to observe each other's service operations and sort out the etiquette details of work appearance.
In the face of the upcoming Spring Festival, the most exchanges among flight attendants are the handling skills and epidemic prevention and control of possible emergencies on the journey.
[Concurrent] Long-distance Yaqi of Lanzhou Passenger Transport Section of Lanzhou Railway Bureau
Because of the difference in space and the different service targets, I have learned a lot, and everyone is different in emergency.
Then for what she asked me, we have several sets of protective clothing. Once there is an emergency, where are we quarantined like fever passengers, if it is during the quarantine period, when he needs to go to the toilet, we will give him a separate one. The toilet, or the kind that tells passengers not to go to the toilet again, we will all explain.
[Explanation] In addition to the post experience on the train, the train attendants demonstrated etiquette at the station, and the flight attendants demonstrated the wine service etiquette, first aid dressing for emergency treatment, and announcements.
Jiang Jing, manager of the integrated business division of the cabin service department of China Eastern Airlines Gansu Branch, said that railway services and flight attendants have their own characteristics, and therefore each have their own experience.
[Concurrent period] Jiang Jing, General Business Division Manager, Cabin Service Department, China Eastern Airlines Gansu Branch
During the flight, we are in a confined space. Under some special circumstances that we may encounter, we cannot get some support from the ground immediately.
In this railway department, what kind of temporary stop or this medical aid may be adopted. If we are on the plane on the flight, if there is no (doctor) in the flight, it may be even more challenging for our flight attendants and our crew. Cooperate.
[Explanation] With the approach of the Spring Festival travel season and the impact of the epidemic, flight attendants in different positions exchange work experience and skills to provide passengers with a more comfortable travel environment and services.
Gao Yingliang Liang Renjie reports from Lanzhou, Gansu
Editor in charge: [Zhang Kaixin]