With telework, 45% of employers "monitor" their employees

Employee teleworking during confinement.

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A health crisis has forced many employees to telecommute for nearly ten months.

If this mode of operation is, for many, synonymous with more autonomy, some companies "monitor" their employees remotely.

According to a study carried out by GetApp *, 45% of teleworkers work in a company that uses monitoring tools, reports the Courrier Cadres site on Thursday.

According to a study by GetApp, a business software research platform owned by the Gartner group, 45% of employees surveyed work in a company that uses employee monitoring tools.

Calls, messaging, email, videoconferences

And the tools used are different from one company to another.

For 44% of the employees surveyed, "remote monitoring", with their consent, involves monitoring their activity on the computer: "time tracking, browser history, mouse movements, recording of keystrokes", explains GetApp.

For 40%, monitoring is based on verification, by their hierarchy, of their

"Presence" at work through their connection hours.

For 22% of employees, this is a remote monitoring of their

via a webcam or screenshots.

For others, “remote monitoring” is more subtle: frequent audio conversations over the phone (13%), sending e-mails, chatting on instant messaging, and multiple videoconferences (15%).

However, some of the employees do not see any disadvantages.

While 59% of workers believe this "remote monitoring" is a bad thing, the remaining 41% perceive several advantages.

For 51% of them, telemonitoring can allow employers to “take into account more easily the hours worked or overtime”.

Similarly, 40% believe that remote monitoring can encourage managers to

 help them optimize their working time and distribute tasks according to the workload of each".

Identify situations of harassment

And this monitoring can even help employees show their effectiveness.

According to the study, 30% of them believe that their employer can "gain a better insight into the daily operations carried out within the company", have "more visibility into the productivity / profitability of each employee", and "Spot errors / incidents" before they get worse.

For 20%, telesurveillance can also allow managers to spot “situations of harassment, discrimination and other conflicts”, and “communication or organizational problems within a team”.

But the majority of employees remain opposed to this practice: 59% of them would like not or no longer to be supervised by their employer if they could, 48% believe that it is a source of stress, 41% think that it is. “Damages trust” between employer and employee, and 37% are concerned about intrusive practices.

* Study carried out among 1,309 French employees and 269 senior executives, from November 13 to 17, 2020.

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