Recently, the Internet reported that "the attendant at the Shenzhen Panglin Renaissance Hotel under Marriott International Group wiped the toilet with a bath towel", which caused heated discussions among netizens.

On November 24, the official Weibo of Renaissance Panglin Hotel in Shenzhen issued a statement stating that the room attendant failed to clean the rooms in accordance with the cleaning standards during the actual operation that day. The hotel apologized for this.

At present, they are re-training their staff on room cleaning operation standards and procedures.

  This is not the first time that a five-star hotel has been exposed to sanitation chaos.

In November 2018, nearly 20 five-star hotels were exposed to using dirty bath towels to wipe cups, sinks, mirrors, and toilets.

Earlier, many five-star hotels in Beijing were exposed to problems such as changing guests without changing sheets, not cleaning the toilet, and not washing the bathtub; Hangzhou JW Marriott five-star hotel was exposed to a piece of cloth after wiping the toilet to wipe the cup; Harbin five-star hotel toilet brush Brush the teacup...

  The hotels involved all issued public statements stating that internal investigations had been launched, and that the single incident was not a hotel sanitation management standard. They apologized and said they would strengthen training and supervision.

The local supervision department also intervened in the investigation and conducted on-site inspections and interviews with the hotel involved, requiring the hotel involved to quickly verify the situation and conduct a comprehensive self-examination.

But the hotel sanitation problem has not been eradicated.

  Practitioners pointed out that the above exposed problems are all examples.

However, the prevailing pressure and regulatory loopholes in the hotel industry make it difficult to eradicate these sanitation chaos.

  According to the online video, the staff at the Marriott's Panglin Renaissance Hotel directly wiped the cup in the room with a rag, but did not recycle the cup, but put it back directly after wiping.

Then she picked up the bath towel on the floor and wiped the toilet lid and toilet seat.

  In the video, a person labeled as "Panglin Renaissance Hotel staff" responded that the staff's approach does not represent the hotel's normal operation and service standards.

After the incident, the hotel management retrained the staff in the room department and imposed corresponding penalties on the staff in the video. After the training, the staff will be certified once until the procedures are up to the standard.

  According to industry insiders, in accordance with the cleaning standards set by star-rated hotels, cups and utensils should be recycled to the washroom for cleaning and disinfection, and bath towels are not allowed to clean the toilet.

  The Red Star Capital Bureau called the customer service number of the hotel involved, and the other party indicated that they would reply in a unified manner.

  On November 24, the official Weibo of Renaissance Panglin Hotel in Shenzhen issued a statement stating that the room attendant failed to clean the rooms in accordance with the cleaning standards in actual operations that day. The hotel apologized for this.

At present, they are re-training their staff on room cleaning operation standards and procedures.

  The statement stated that the Shenzhen Panglin Renaissance Hotel paid attention to the video about room cleaning operations released by the media a few days ago, and its content cannot represent our daily operation and service standards.

Renaissance Shenzhen Panglin Hotel stated that the hotel attaches great importance to the overall hygiene and cleanliness of the guest rooms and has carried out self-examination as soon as possible.

  Chengdu Commercial Daily-Red Star News Reporter Wu Danruo