The heating test started yesterday, and Beijing Thermal Group will pilot the promotion of artificial intelligence heating network control system to grasp the heating situation of residents in real time
96069 heating hotline achieves full coverage of Beijing
Starting at midnight yesterday, the boiler rooms of all districts in Beijing have been ignited for a unified trial operation.
This year, the "96069" customer service hotline of Beijing Thermal Group has achieved full coverage in Beijing for the first time. In case of heating problems, citizens can call for consultation 24 hours a day.
In addition, Beijing Thermal Group will pilot the promotion of artificial intelligence heating network control systems. At present, 5G smart temperature measuring boxes have been installed on a trial basis in 10,000 residential homes to grasp the heating situation of residents in real time and solve heating problems.
According to the Beijing News yesterday, in accordance with Beijing’s heating deployment requirements, the city’s regional boiler rooms were ignited for a unified trial operation.
Total heating capacity this winter can reach 9128 megawatts
Yesterday morning, the reporter went to the Wangjing Lantian Boiler Room of Chaoyi Branch of Beijing Thermal Power Group. Zhang Dengrui, the leader of the heating production team, was monitoring various data of heating equipment in real time through a computer screen.
Zhang Dengrui introduced that since midnight yesterday, the two boilers in the boiler room have been officially ignited and the temperature of the primary water supply has been maintained at about 60°C.
"For a period of time before the formal heating, we will focus on the trial operation of the equipment, start other boilers according to the change of outdoor temperature, and gradually heat up."
According to Hu Di, deputy director of the Heating Office of the Beijing Municipal Management Committee, according to the deployment requirements of the city’s heating work, the city’s regional boiler rooms will be ignited for trial operation on November 7. Sheung Shui and kept running in a hot state, and the temperature of residents' homes gradually increased until the heat supply reached the standard and stable heating.
According to the relevant person in charge of Beijing Thermal Group, the current group heating production and operation, user service guarantee, emergency preparedness, and normalized epidemic prevention and control are all in place.
Beijing Thermal Power Group manages 324 million square meters of heating area in the city, accounting for 36% of the city's total heating area, including 191 million square meters of residential users, 133 million square meters of public buildings, and 1.94 million thermal users.
The heating area of municipal heating network is 197 million square meters.
During the heating season, Beijing Thermal Group will strengthen the joint heat and electricity dispatch mechanism, and strengthen the formulation and implementation of the heat supply plan.
The total heating capacity this winter can reach 9128 megawatts.
8 thermal power plants, 7 self-owned Jianfeng heating plants (Zuojiazhuang, Fangzhuang, Shuangyushu, Xima, Beichen, Baoneng, Huajiadi), 3 emergency heat source plants and 2 self-owned temporary emergency heat sources The plant will provide heat source guarantee for the urban heating network.
Solve problems such as pipe running and dripping before the formal heating
The reporter learned from the Beijing Municipal Urban Management Committee that, in accordance with the relevant requirements of the heating test work, each heating unit shall conduct continuous thermal debugging of the system during the heating test operation to solve the problems of poor circulation and dripping of the pipeline. To solve the problem, before the formal heating, ensure that the heating temperature of the residents' homes reaches 18°C during the formal heating.
After the heating test, residents should pay close attention to the heating facilities in the home. If the heating in the home is not hot, running water leaks, etc., they can directly call the service phone of the heating unit of the community to report for repair; In operation, you can call the municipal and district heating service supervision hotline for complaints.
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"96069" service area reaches 895 million square meters
In the heating season from 2020 to 2021, the “96069” customer service hotline of Beijing Thermal Group has achieved full coverage in Beijing for the first time, providing professional services to 1,200 heating units in 16 districts of the city, with a service area of 895 million square meters.
If citizens encounter heating problems, they can call for consultation 24 hours a day.
"Judging from the period of time since the pressure test, the overall amount of wiring has decreased significantly compared with the previous heating season." said He Yingna, the director of the customer service center of Beijing Thermal Group.
According to reports, at the peak of the hotline, this year Beijing Thermal Group will arrange a total of 140 seats and functional personnel to handle users' heat supply repairs, consulting and other related services.
In addition, users can also handle heating services through WeChat, Weibo, and palm heat.
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Promote intelligent temperature measuring box to realize "do it before litigation"
Wang Jiaming, manager of the heating production department of Beijing Thermal Group, introduced that in this winter heating season, Beijing Thermal Group will pilot the artificial intelligence heating network control system in three large communities and one large regional boiler room in Beijing, covering more than 400,000 square meters of heating area. , More than 4,000 users, and will expand the promotion in Beijing in the future.
Wang Jiaming introduced that the artificial intelligence heating network control system used in the pilot program mainly regulates the heat of the secondary water supply pipe network. It automatically collects room temperature data by installing room temperature collectors in residents' households to grasp the user's heat consumption in real time.
Based on the current outdoor weather conditions and other factors, the system analyzes and predicts the current and future water supply temperature of each building, and then automatically issues instructions to adjust the valve pressure and flow rate of the heating pipe network at the entrance of each unit to achieve The heat distribution in each area is balanced, and the room temperature is precisely regulated.
"This can not only achieve precise temperature control according to user needs, avoid unstable heating and uneven room temperature, and meet the heating needs of a larger area, but also allow staff to issue instructions through the monitoring platform to achieve more heat The station is unattended."
Wang Jiaming introduced that at present, Beijing Thermal Group has installed 5G smart temperature measuring boxes in 10,000 residential homes on a trial basis to realize automatic temperature measurement once an hour, and feedback the room temperature to the Beijing Thermal Group’s room temperature platform. Relevant data can be dealt with as soon as the problem is found.
“In the past, there was a problem with the heating in the residents’ homes, and after the residents reported it, the staff would come to solve it. In the future, with the intelligent temperature measuring box, you can achieve'do it before you complain' and improve the efficiency of problem solving." Wang Jiaming said The group plans to promote 5G smart temperature measuring boxes in more Beijing residents' homes.
■ Tips
1 Who should I call if there is a problem with the heating at home?
If the residential area is heated by Beijing Heating Group, you can call 96069 24/7 customer service hotline.
If the community is not heating by the group, you can check the customer service telephone number according to the heating fee payment invoice, or consult the community committee.
Users can also handle heating services through WeChat, Weibo, and palm heat.
2 Why is the heating not hot?
The most common cause is air blockage, that is, a certain amount of air in the pipeline is not discharged, causing the hot water in the pipeline network to not circulate normally.
If the heating in the entire unit building is not hot, the air blockage problem may lie in the pipes on the top floor.
For the residential area where the vent valve of the heating pipe is installed on the top floor, it is recommended to keep people on the top floor during the heating trial period, so that the staff can come to check.
It is also possible that heating pipes and valves are aging and blocked. Residents can report to the staff of the heating unit and make an appointment for home repair.
3 Which places are prone to leaking?
During the heating test period, residents should pay attention to observe whether there is water leakage or seepage at the radiator, pipe joints and pipe valves.
The kitchen and bathroom are prone to leaks and leaks. Pay attention to the places where heating risers and floor joints are not easily detectable.
If water seepage or water leakage is found, use thick towels, rags and other items to plug the leaks immediately and report for repairs in time.
Even minor water leaks need to be repaired in time, otherwise the system pressure will increase after entering the heating season, which will easily cause the heating equipment to burst, hurt people and damage.
Residents who have newly installed, modified or replaced heating pipelines and radiators after the last heating season must pay special attention to whether there are leaks.
4 What is the difference between trial heating and formal heating?
The test heating mainly plays the role of preheating the heating pipe network and equipment maintenance in advance, so that residents and heating units can find and solve heating problems in time, so as to ensure that the room temperature reaches the standard during the formal heating.
5 What should I do if the room temperature does not reach 18℃ during the heating trial period?
During the heating trial period, the temperature will not reach 18°C immediately, and there is no requirement to reach 18°C.
If the room temperature has not reached 18°C after the formal heating, the user can call the customer service number.
Beijing News reporter Huang Zhecheng