Chinanews.com, Beijing, November 5 (Reporter Du Yan) In order to adapt to the normalized epidemic prevention and control and the daily medical needs of the elderly, and to solve the difficulties that the elderly encounter in the use of smart technology to register for medical treatment, all medical care in Beijing before the end of 2020 The institution will open a green channel to provide convenient services such as registration and medical treatment for the elderly.
At the same time, the entrance of each medical institution above the second level has added a green channel for elderly patients with "no health code", equipped with staff, volunteers, social workers and other personnel to help the elderly perform health code query operations.
This is what Gao Xiaojun, spokesperson for Beijing Municipal Health Commission, said at a press conference held today.
He said that the Beijing Municipal Health Commission has made arrangements to further optimize the work related to the registration of the elderly for medical treatment:
——Provide multi-channel registration service.
Various medical institutions have perfected a variety of appointment registration methods such as telephone, Internet, and on-site appointments, and smoothed the channels for family, relatives and friends, family doctors and others to make appointments for the elderly.
On the basis of making full non-emergency appointments, medical institutions above the second level provide a certain percentage of on-site number sources for the elderly according to the actual situation of the elderly.
Set up manual service windows for registration, payment, inspection report printing, etc., equipped with medical guides, volunteers, social workers and other personnel to provide medical guidance services for the elderly.
——Establish an appointment green channel.
Before the end of 2020, all medical institutions will open green channels to provide convenient services such as registration and medical treatment for the elderly.
Conditional medical institutions open green channels for appointments for elderly care institutions, and provide services such as medical rounds, health management, rehabilitation guidance, health consultation, appointment appointments, emergency first aid, and traditional Chinese medicine health care for the elderly residents to ensure that elderly residents can receive timely Effective medical treatment.
——Establish a "no code" green channel.
In addition to the normalization of prevention and control of the new crown pneumonia epidemic in all medical institutions above the second level, the hospital has added a green channel for elderly patients with "no health code" at the entrance of the hospital, equipped with staff, volunteers, social workers and other personnel to help the elderly maintain their health Code query operation; assist the elderly who do not have a mobile phone and cannot provide a health code to complete the epidemiological history survey by manually filling in the flow adjustment table, and shorten the waiting time of the elderly outside the clinic.
——Improve the appointment and referral service.
Promote community appointment referrals, and follow the principle of "community first" to further expand the number of community family doctor appointment numbers to facilitate elderly patients to make appointments nearby.
The referral channels are unblocked, and the source of appointment numbers is given priority to the grassroots.
The core hospitals of the comprehensive medical consortium reserve 20% of the source of appointment numbers for the primary medical institutions in the medical consortium, and the secondary and tertiary hospitals in the medical consortium provide priority medical services to the patients who are referred to the contract.
——Optimize Internet + medical services for the elderly.
In response to the difficulties encountered by the elderly in using the Internet and smart devices, medical institutions optimize the interface design and service functions of the Internet medical service platform, fully consider the habits of the elderly, simplify the online medical service process, and provide voice guidance and manual services for the elderly. Consulting and other functions.
In the construction of Internet hospitals, we will fully integrate the medical service process that is convenient for elderly patients, promote the information connection between the Internet medical service platform and medical institutions for self-registration, call number, payment, inspection reports, medicine withdrawal and other intelligent terminal equipment, and optimize offline and online Integrated services.
Gao Xiaojun said that on the basis of continuing to normalize the epidemic prevention and control work, medical institutions continue to optimize services, innovate work measures, improve the medical procedures of elderly patients, and increase the satisfaction of elderly patients.
All district health committees should supervise and urge medical institutions within their jurisdictions to effectively implement work requirements, do a good job in registering and seeking medical care for the elderly, and provide convenient services for the elderly to see a doctor.
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