Chinanews.com Beijing, October 31st, title: [2020•Fingertip Cities] Reporter’s Note: A true smart city will never let the elderly fail to keep up

　　Reporter Zhang Kaixin

　　During the National Day holiday this year, an online picture of "No Health Code Channel" in a high-speed rail station became popular, and more than 100,000 netizens praised this behavior...

　　Nowadays, the emergence of travel health codes, online appointment registration, and mobile payment have greatly facilitated people's lives.

But for some special groups of people, especially for the elderly who don’t know how to use smart phones, these conveniences have become an inconvenience, creating an invisible “digital divide”. Some media commented that the elderly may Become a "forgotten corner" in the digital age.

　　At the same time, more and more people pay attention to this dilemma.

From October 21st to 29th, the "2020 Fingertip Cities" network theme event hosted by China News Network went to many cities and reported typical cases of accelerating the construction of smart cities.

During the interview, the reporter recorded the efforts of some cities to help the elderly cross the “digital divide” while achieving “smart” and “digitalization”.

Multifunctional self-service machine for smart medical care of Hangzhou First Hospital.

Photo by Zhang Yuhuan

"Binding family account, pay at most once"

　　The elderly are the main group for medical treatment. How to reduce the "digital gap" in the medical treatment of the elderly?

Xie Daopu, deputy director of the Hangzhou Municipal Health Commission of Zhejiang Province, introduced that, first of all, the elderly can use the "family account" to bind their children's "comfortable medical treatment" service to realize the payment function.

　　At the same time, the hospital still retains the traditional medical service window. For the elderly who do not use smart phones, they can still use social security cards to pay for medical treatment and settle settlements through telephone registration and on-site volunteer guidance services.

　　When the reporter visited the Hangzhou First People’s Hospital, he learned that 90%-95% of the medical staff in the hospital have registered and paid online. The medical payment process is implemented after the doctor’s "pay at most once", which saves 1 hour per visit. Above time.

For the elderly who are inconvenient to use smart devices, the hospital is also equipped with special volunteers to explain, and take care of special groups into practice.

Volunteers help patients answer questions in front of the smart medical multifunctional self-service machine.

Photo by reporter Zhang Kaixin

"One-stop service to help the elderly avoid running away from work"

　　With the development of "Internet +" and digital technology, many places have "surged" on stubborn problems such as difficulty in handling affairs, running back and forth, and long-term running.

Since 2018, Huaqiang Community in Wuhu, Anhui has used the comprehensive service platform at the grassroots level in Wuhu City to provide online "one-stop" services so that residents no longer have to travel back and forth.

　　Huaqiang Community Party Committee Secretary Zan Zhiwei said, “Huaqiang Community currently accounts for 18% of the total population of the community over the age of 60. At present, the community is adopting some measures to help the elderly stay less busy.”

　　For example, there are 51 elderly people receiving old age subsidies in the community. Originally, the elderly had to report to the community every month.

Nowadays, the community can automatically import the information of these elderly people through the comprehensive service platform at the grassroots level in Wuhu City, and then take pictures through face recognition, automatically compare the information of the elderly in and out of the community, and take pictures of the information for feedback. The staff can use the feedback information, Directly export the information of the elderly who enter and leave the community every month, and directly apply for certification for them, without the elderly coming to the community again, and the elderly do not need to go online to do it themselves.

　　The community regularly arranges volunteers to come to their homes for the elderly in difficulties.

At the same time, training is carried out for all workers in the community, so that every worker can become a guide for self-service and guide residents to handle matters online.

Send the "working hall" to the residents' homes, so that the elderly residents will run less and avoid running away, reflecting the convenient services of the smart community.

Nursing System for the Elderly in Swan Lake Community, Hefei, Anhui.

Photo by reporter Zhang Kaixin

"Smart cat eyes, guarding the elderly living alone"

　　How to make the elderly living alone safer?

Hong Jun, Secretary of the Party Committee of Swan Lake Community in Hefei, Anhui, introduced that the community introduced the "Elderly Elderly Care" system to connect with local civil affairs departments and other data to effectively protect every elderly person in the community.

　　At the same time, the community installs smart cat eyes for elderly homes. The face information of the elderly who open and close the door every day will be recorded by the system, and the big data of the elderly entering and leaving the house will be transmitted through the smart cat eyes. Once the elderly who have not been out or home for a long time are found, the system An early warning will be issued.

　　Grandma Hu, an elderly person in her 80s who lives alone in the Swan Lake community, has lived in the Swan Lake community for many years. Recently, she did not go out for two consecutive days. This information formed an early warning event. The community grid member received the early warning message through the smart community integration platform. sick.

With a complete early warning system, we can protect the safety of the elderly in time.

Anhui Wuhu Huaqiang Community Elderly Activity Center.

Photo by reporter Zhang Kaixin

　　As of 2019, China has 254 million people over the age of 60. According to the National Office on Aging, the number of people aged 60 and over in China will reach 370 million in 2030, accounting for 25.3%.

With the increasing number of "421 family structures", the problem of aging has gradually become prominent.

　　According to data recently released by the China Internet Network Information Center (CNNIC), as of June 2020, China has 940 million Internet users, of which 10.3% are elderly Internet users aged 60 and above.

Although this number is very large, it is not difficult to find out by comparing the total number of elderly people in China that there are still a large number of elderly people who have not kept up with the pace of the mobile Internet.

　　Fortunately, many regions have conducted a series of explorations on this, and some more humane measures are gradually being implemented.

Science and technology are people-oriented and help the elderly to "not be forgotten". The key is to think from the standpoint of the elderly and provide them with help and convenience. There is still much to be done on this road.

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