Beijing outpatient registration for 7 elderly people
Since late February this year, due to epidemic prevention and control and other reasons, Beijing hospitals above the second level have implemented non-emergency appointments-patients can make appointments by dialing 114 and other telephones, or subscribe to the hospital service number via mobile phones, and download the hospital's official App Online reservations for other channels, each channel has a certain number of sources.
For most patients, this can eliminate the trouble of queuing at the window for registration and reduce the risk of hospital infection caused by crowds.
However, for many elderly people who do not know how to operate smart phones, especially those who have difficulty in making and receiving calls, the sudden increase in the threshold of hospital registration makes it extremely difficult for them to seek medical treatment alone.
Recently, the reporter went to Peking University People's Hospital, Beijing Hospital of Traditional Chinese Medicine, Guang'anmen Hospital, Xiyuan Hospital, Xuanwu Hospital, Peking Union Medical College Hospital and many other hospitals in Beijing, to follow up on the difficulties of elderly people seeing doctors due to appointments.
In the past, I moved a small horse, and I could even hang up
"Hurry up, two steps later, the number will be robbed by someone with a mobile phone!" At 7 o'clock in the morning of October 10, Li Yurong smashed her steps, urging her wife behind him to the outpatient building of Peking University People's Hospital.
The huge display screens and self-service kiosks in the outpatient hall repeatedly scrolled the content of "Our hospital completely canceled on-site registration".
A publicity board placed or posted in a conspicuous place in the building introduces the process of online appointment registration in detail.
At this time, the hospital's only window for on-site registration-the window for people over 70 years old, had lined up.
The old people came earlier than the other, still a little nervous.
"I don't know if there are any more numbers?" Someone in the team can always hear such mumbles, "Call 114 to make an appointment, the source of the number is very few, I can't wait until two or three months later, I can't wait!" An old man shared himself experience of.
"I didn't register two days ago, so I will try my luck today." 78-year-old Li Yurong told reporters, "I use my mobile phone to register online now, where will I be? Don't say that I haven't used a mobile phone at work. It was not fashionable for a few years after retiring. Apart from answering the phone, I don’t know how to use other functions on the phone.”
Li Yurong was small and thin, with dark and deep eye circles, and she involuntarily scratched her hands a few times when she spoke.
"I've been itchy for a while. I recently itchy that I didn't fall asleep until midnight every day and woke up again at four o'clock." She said as she took off the red baseball cap with the Beijing Olympics logo on top of her head, and pointed to the gray and sparse His hair said to the reporter: "Now even my scalp is itchy." As he said, he scratched his scalp twice.
Li Yurong first complained that both sons could not count on it, and then sighed to the reporter: "They both have two sons, and they have to pick up and drop off the children morning and evening. They are so busy with work that they have no holidays and can still point to them. Come and register for me?" She thought that for her son to use his cell phone to help register, he would have to bring his cell phone to the hospital.
"I will do everything by myself in my whole life. I can't even see a doctor when I grow old?" she said unwillingly.
Zhong Deming, who is behind Li Yurong, is 82 years old this year.
He asked his son to make an appointment for himself, but because he didn't know how to use a self-service machine, he had to line up to pick up the number.
He said that there were familiar doctors in the hospital, but he was most disgusted with going through the back door in his life.
If there is a way, even his son is not willing to trouble.
"Even after 4 in the morning, I moved a pony over and squatted all night to be able to register. Now I have to rely on someone else!" Old man Zhong couldn't help being nostalgic.
At 7:30, the registration window opened, and Pico was out of the queue when Li Yurong was queued.
"I don't have to register an expert number, just a few days later." She pleaded with the window staff.
But the window can only hang the number for today and tomorrow, and the other party can't help.
According to the appointment registration process, the number within 4 days can be listed on the hospital self-service machine, and the number within 8 days can be listed on the mobile app.
Reporters inquired about the number of dermatologists in this hospital except that day and the next day.
However, the self-service machine needs to scan the code through Alipay, WeChat, or insert a bank card to pay, and mobile phone registration must be bound to a personal bank card account.
Li Yurong has neither Alipay nor WeChat account, nor bank card. Seeing that there is still an account number, she can't get it.
A young girl queuing in front of the self-service machine offered to help her scan the code and pay.
Li Yurong was surprised, and quickly gave the girl ten dollars.
The other party helped her insert the medical insurance card into the self-service machine, but she was stuck when entering her mobile phone number-Li Yurong couldn't even remember her mobile phone number, so she hurriedly asked her wife, who also shook her head.
"I tried hard to remember, but I still didn't remember..." She took out a slap-sized notebook from her cloth pocket, and even said: "Sorry, I'm a bit slow, wait for me." She flipped over. He kept apologizing to the girl and the people in the back, and even subconsciously nodded and bowed.
She remembered a mess in her notebook, with some scraps of paper and business cards.
As she flipped through the pieces of paper, she crashed into the ground. Li Yurong didn't care about picking it up. She was still muttering, "Just write it on this, and I will find it soon." Finally, she pointed to a series of numbers and said to the girl. , This is your mobile phone number.
After the other party entered, she finally registered her number.
"Thank you! It's better to be a girl, if I have a girl!" She kept sighing.
What is WeChat Alipay?
Liu Lianhui is not only older than Li Yurong, but also more stubborn than Li Yurong.
On October 12, the weather in Beijing was clearly fine and fine, but Liu Lianhui appeared in the outpatient building of Guang'anmen Hospital with a long umbrella.
She was wearing a gray cashmere sweater and a blue calico gown. She was generous, but she was a little lame in walking.
"My birth year this year, if it weren't for a fall and an operation at the beginning of the year, I would walk smoothly!" 84-year-old Liu Lianhui told reporters that she was unwilling to crutches and was worried that people would see her old attitude. Maintain some decentness.
She inquired before the November holiday that Dr. Wang, who operated on herself, had an outpatient consultation on the 9th, 10th and 12th after the holiday.
She came on time for two days without registering.
Guang'anmen Hospital is a hospital of traditional Chinese medicine. There are very many elderly patients. Although the hospital has reserved two windows for the elderly, they can only register the number of the day. It is even harder to find an expert.
In the early morning of the 12th, Liu Lianhui still did not register.
She wanted to try her luck again, but she waited until the afternoon and still no results.
The reporter checked on the self-service machine and found that Dr. Wang's expert number was still available in the next few days, but the window could not make an appointment.
After listening to the old man’s request, the doctor at the side of the self-service machine explained patiently: “These self-service machines can only scan QR codes for payment, not even bank cards. Do you have money in WeChat or Alipay?” Unexpectedly, Liu Lianhui asked back. : "What is WeChat Alipay?"
She also took out the old-age machine that she could knock her skin off, and while pressing the 114 button, the guide showed it: "I didn't say anything about registration for a long time in 114. I will press '1' for a while, and press '2' for a while. I don't know what's famous."
Under the guidance of the security guard at the entrance of the hospital, she held an umbrella and asked seven or eight people, and finally found the outpatient office.
Go in and talk about it, and the other party said, "Why don't you ask a doctor for a plus?"
"I don't want to cause trouble to others! I heard that Dr. Wang had the operation today and it ended very late. I can't afford to wait." The old man also told reporters that she was worried about giving the medical insurance card and cash to volunteers or young people. Help, "The machine is clearly written, don't give the medical insurance card to any stranger."
A volunteer serving in the outpatient building of Xuanwu Hospital of Capital Medical University said that the most important problem for patients to solve every day is to make appointments.
"But for those old people who don't have a mobile phone or even a bank card, they won't be able to help if they want to." She also told reporters that there were also retired elderly people among the volunteers.
Since they are not very good at operating mobile phones, many volunteer services are not helpful and can only simply show the way for patients.
Go home and study this QR code slowly
The No. 5 and No. 7 windows of the outpatient department of Guang'anmen Hospital are designed for people over 60 years old.
On the display screen in the middle of the two windows, there is always a video showing how to subscribe to the hospital service account through WeChat to make an appointment, and the process is very detailed.
The reporter operated according to the demonstration steps and found that the mobile phone number source is more sufficient than the self-service machine number source.
However, almost no one of the elderly in the queue paid attention to this video, and everyone was staring at the direction of the team with anxiety.
"You young people think it's simple, but it's not that simple for us. I have learned it step by step, but I remembered this and forgot that. Later, don't bother at all, let's wait in line." A 69-year-old queuing The reporter said.
On October 12th, the reporter saw an old man wearing glasses and gentleman, came to the information desk of Beijing Traditional Chinese Medicine Hospital to inquire about how to make an appointment.
The consultant pointed to the sign with the "Jingyitong" QR code, and asked the elderly to scan the code with their mobile phone to register.
This old man is a Parkinson's patient, and finally clicked "Scan", but the phone did not respond.
The consultant only realized that although it is a smart touch-screen mobile phone, the network data service is not activated after receiving the mobile phone of the elderly.
The old man said to himself: "Or I will take a photo of this QR code and go home and study it slowly."
The old man tremblingly took a picture of the "Jingyitong" QR code and clicked on the phone album again, but he couldn't find the picture.
"Where did the QR code I just took?" He moved slowly and opened each folder in the phone photo album.
The reporter saw that in almost every folder, there were several QR codes he had photographed.
He couldn't tell which one was just shot.
He didn't seem to want to ask any more, just shook his head and walked out of the hospital.
In contrast, the medical guidance services that Kang Lanfen received at Xiyuan Hospital was much more considerate.
"Girl, can you teach me to make an appointment online? Every time I see a doctor, I have to run twice, one to register and one to see a doctor. It's too much trouble." She asked the doctor for help.
"Grandma, you have to use your mobile phone to bind your personal account for online appointment registration. It is really a bit difficult for you. In the future, you can call our hospital for appointment registration, and then bring your credentials to the window to get the number." The medical guide girl said enthusiastically.
Con Lanfen fumbled and left.
The reporter chased up, saw her sighed, raised her hand and put her silver hair behind her ear, revealing her hearing aid: "Look at my ear, you can't hear me on the phone."
It turns out that for hearing loss greater than 80 decibels, it is difficult to hear the content of the call even with hearing aids, and special equipment is required to achieve it after specific training.
The 78-year-old Kang Lanfen still can't get through the shortcut reserved for patients in Xiyuan Hospital.
My phone only uses it to make calls
On the afternoon of October 10th, Liu Guangmao, who went to Beijing Hospital of Traditional Chinese Medicine to register for a doctor alone, only said: "I won't." When he learned that he would use a mobile phone to make an appointment or a self-service machine to register, he turned around and took the elevator to the fourth floor. .
He went straight to the cardiology department and saw a patient coming out of the consulting room, so he hurried in and asked the doctor for an increase.
Next, he did not go to scan the code for triage and wait for the number to be called, and still took the gap between the patient's consultation, and Gasser squeezed in to ask the doctor to see a doctor.
Liu Guangmao, 83 years old this year, had both legs operated on.
Although the legs and feet look neat, but every time you walk for a while, you have to stop and rest for a while.
"Thanks to the doctor for adding the number, otherwise today I have to run for nothing. I went to Anzhen Hospital to see a doctor and ran several times in vain. People were not registered on the spot, and the doctor did not have the authority to add the number." Liu Guangmao came by bus. It takes more than an hour one way.
Although he lives with his son, his son cannot help Liu Guangmao.
Due to the breakdown of his marriage, his son suffered from a serious mental illness. Liu Guangmao not only had to register for medical treatment, but also for his son.
He suffers from cataracts and can't see the screen of the phone clearly. Except for making and making calls, he can't operate other phones.
At noon on October 19, Wang Shujuan couldn't help sighing repeatedly on the bench in front of the outpatient building of Peking Union Medical College Hospital-without an appointment, she couldn't even enter the hospital door.
The instructions for outpatient visits of Peking Union Medical College Hospital show that in addition to Beijing Healthbao and the State Council itinerary code, an appointment voucher for medical treatment on the same day is required.
Notices "Patients cannot enter the hospital without an appointment" are posted everywhere in prominent locations.
70-year-old Wang Shujuan recently felt gastrointestinal discomfort and wanted to visit the hospital.
Neither she nor her wife could register with their mobile phones. They wanted to ask questions at the information desk in the simple shed in front of the outpatient building. They queued for half an hour, but they didn't get in line.
As a result, the stomach hurts again, so I had to sit on the bench and rest.
Wang Shujuan said that her daughter cared about herself, but she didn't want to cause her daughter trouble.
Her only daughter was sent to the United States by her work unit and was unable to return to her country because of the epidemic.
"My daughter works abroad. I have two grandchildren. The younger is 1 year old and the older is 3 years old. I should have come to help..." Wang Shujuan said that her eyes were red. It's 1 o'clock in the morning. I really can't bear to let her help..." (Reporter Yin Pingping's old people interviewed are all aliases)