[Explanation] Recently, due to the cancellation of the on-site registration at the hospital, the elderly cannot go to the hospital due to the inconvenience of the registration, and the news that some elderly people yelled "You can't shut us out" aroused online attention.
In response to this phenomenon, on October 24, the reporter randomly interviewed some Chengdu citizens.
[Concurrent] He Yazhou, a citizen of Chengdu
I don't think it matters much, because now mobile phones can be used as long as you teach them a little bit.
If the elderly in my family have needs and need to register here, of course I will help.
[Concurrent] Ms. Chen, a citizen of Chengdu
It may not be very convenient for the elderly, they may not be good at getting mobile phones.
This should still require some people to help. I think it might be better, young people are fine.
[Concurrent] Ms. Wang, a citizen of Chengdu
I think they can put a part of the account, saying that it is convenient for the elderly to hang it at the window, which means that there is no need to put all of them on the Internet.
[Explanation] Subsequently, Yang Zheng, deputy dean of West China Stomatological Hospital of Sichuan University, said in an interview with reporters that making appointments for medical treatment is a very important direction of the national medical reform.
It is necessary to make an appointment for diagnosis and treatment, and it is impossible to put all the people's medical appointments offline. There are many drawbacks, such as the "scalper party."
[Concurrent] Yang Zheng, Vice President of West China Hospital of Stomatology, Sichuan University
One of our experts’ account is dozens of dollars, and it’s turned into thousands of dollars when it is dumped by a scalper. In fact, it is the common people who really suffer. This is also unfair. You have the conditions to find the scalper, The scalper registered thousands of dollars in the account, what if there is no way to do it?
So this is unfair, so it is very correct to say that we make an appointment.
[Explanation] Yang Zheng said that one of the biggest requirements of this year’s epidemic is to reduce gatherings, especially in high-risk areas such as hospitals. The biggest drawback of offline registration is the gathering of people and everyone comes to the hospital. , But the actual number is limited.
Therefore, it is correct to use online registration, and the idea is correct.
[Concurrent] Yang Zheng, Vice President of West China Hospital of Stomatology, Sichuan University
So where are our main conflicts now?
There is still a contradiction between supply and demand, that is, the total amount of medical supply is still insufficient or unbalanced.
A large medical institution like ours, because we are at the apex of the pyramid, everyone thought of the apex of the pyramid to come to see a doctor. In fact, it caused an overwhelming population. The supply is absolutely unable to meet the demand, so the national medical reform is introduced. The second very important content is hierarchical diagnosis and treatment. In fact, all patients should receive the most basic treatment at the grassroots level and receive treatment at the grassroots level.
[Explanation] In response to recent events that have triggered public opinion, Yang Zheng admitted that when they released the news that offline registration was completely cancelled, they were sensitive to discovering that the elderly may encounter a digital divide, and high-tech may divide the young and the elderly. With a limit, the elderly may not be able to use high-tech means to make online appointments and pay online.
[Concurrent] Yang Zheng, Vice President of West China Hospital of Stomatology, Sichuan University
So when we closed offline registration on March 7, we launched our service station for elderly patients. This is an innovative move in China.
We know that the elderly do not know how to use a mobile phone, may not be able to fill in the form, cannot use the mobile phone’s QR code to fill in the epidemic prevention and control form, cannot show their health code, and cannot clearly know what number they have registered. reservation.
So our service station for elderly patients is mainly to provide services to these elderly people, teach them to use mobile phones, and tell them to use this method.
[Explanation] In addition, the hospital also specializes in the geriatrics department for the elderly over 70 years old, and reserves number sections. At the same time, the hospital's mucosal department and periodontology department also have special appointment mechanisms for the elderly.
[Concurrent] Yang Zheng, Vice President of West China Hospital of Stomatology, Sichuan University
This mechanism is not placed in my lobby. It will be released to my specialist department. Then he will be registered by the specialist department. Then we will help him make an appointment offline and notify him that the old man will come to you for a follow-up visit today. What should you do? Prepare to come, so we actually did a lot of preparatory work for the elderly.
[Explanation] On October 23, the official website of the Sichuan Provincial Health Commission issued the "Notice on Further Implementing the Green Channel for Elderly People".
The notice stated that it is necessary to further implement the preferential treatment policy for medical services for the elderly and provide convenient services for the elderly and other specific groups to see a doctor.
Reporter He Xi from Chengdu
Editor in charge: [Liu Xian]