China News Service, September 19th. In response to the fact that on September 18 netizens questioned the fact that Xi’an Metro Station staff helped passengers on Weibo information, Xi’an Metro responded on the official Weibo on the 19th, saying that it is sincere to the passengers and the majority of netizens. I apologize, and have instructed the relevant responsible comrades and related personnel to deeply reflect on the inspection, and use this as a lesson to carry out a large-scale improvement of style services at all stations on the network to prevent similar problems.
On September 18, the Xi’an Metro official Weibo posted a message with a picture: “Recently, a female passenger walking on tiptoe in the Bell Tower Station of Metro Line 2 attracted the attention of the staff and asked that the female passenger My feet were worn out by new shoes on my feet. The staff immediately brought the medicine kit, simply treated the wounds for the passengers, and sent band-aids for spare use. The female passengers thanked the staff for their careful help."
Xi’an Metro responded on the 19th and pointed out that on the morning of September 17, a female passenger asked the staff whether there were band-aids in front of the service desk of the Bell Tower Station. The staff contacted the car control room, and then the station attendant rushed to the scene with a medical kit and put the band-aids. Hand it to the passenger.
During this period, some staff took pictures of the process without the consent of the passengers involved.
On September 18, the Weibo operation and maintenance personnel of Xi'an Metro compiled and distributed the Weibo information without the passenger's consent, which brought certain adverse effects to the passenger.
After learning that the passenger concerned questioned the content of the Weibo, the operation and maintenance personnel immediately deleted the Weibo.
Xi’an Metro stated, “In response to the incident that exposed our formalism in our work such as lack of detail and strictness, we have been actively contacting the passengers involved to communicate and apologize, and at the same time have instructed relevant responsible comrades and relevant personnel to deeply reflect and inspect. Taking this as a lesson, we will carry out large-scale service improvement activities at all stations on the network to prevent similar problems."
Screenshot of Xi'an Metro Weibo