In recent days, the topic #站姐盗用吴磊685分# rushed to the hot search list on Weibo, and some netizens exposed that someone arbitrarily bound their airline account with the celebrity Wu Lei’s ID number and stolen his airline mileage points. Free ticket redemption.
Coincidentally, on September 8, artist Jiang Yingrong also claimed on Weibo that his mileage had been stolen.
Why is the artist’s flight mileage frequently stolen?
Which link has the loophole in the end?
Multiple artists' flight miles were stolen
Air China customer service advises to report to the police immediately
Recently, a fan of Wu Lei pointed out that another "fan", Ms. Shen, had used Wu Lei's mileage points to redeem multiple tickets for free for herself and her friends.
According to the recording video released by the exposed person, he pretended to be Wu Lei and called the airline and confirmed to the customer service that there are 3 assignees under Wu Lei's name, and that since March 2017, he has used Wu Lei's mileage to redeem air tickets, using about 23 More than ten thousand miles.
According to information released by netizens who exposed the matter, the airlines involved in the matter are Air China and China Southern Airlines.
Coincidentally, on September 8th, artist Jiang Yingrong also claimed on Weibo that his mileage was stolen. A total of 265,000 mileage was stolen, and the airline involved was Air China.
On September 9, the reporter called the customer service hotlines of Air China and China Southern Airlines.
Among them, the customer service of China Southern Airlines stated that there is currently no other information to provide on this matter.
If you are concerned about this matter, you can follow China Southern Airlines' official website and Weibo, and new news will be released.
Air China’s customer service said that the matter has been reported to the superior.
If you encounter something like member passenger mileage stolen, it is recommended to report to the police as soon as possible. Air China will actively cooperate and assist the police.
Regarding which part of the star mileage was stolen this time, the customer service of the two airlines did not clearly inform.
What is the use of mileage?
When reaching a certain number, passengers can redeem air tickets and other services
The reporter learned that after a passenger has registered as an airline member, he will receive a mileage in his account every time he travels on his flight. When the mileage reaches a certain amount, the passenger can redeem tickets, goods and other services.
Civil aviation industry expert Lin Zhijie told reporters that mileage awards can encourage and stimulate passengers to take more planes and buy more expensive tickets, which is the core of a frequent flyer program.
In the above-mentioned incident, the reason why the passenger's mileage will be used by others is because the domestic airline has a transferee system.
Taking China Southern Airlines as an example, its members over 12 years old can redeem award tickets or award upgrades, which can be transferred to the transferee in addition to their own use.
China Southern Airlines members can set up to 8 "reward ticket redemption assignees".
Air China’s members can also have up to 8 assignees, while China Eastern Airlines’ members can have up to 10 assignees (beneficiaries).
Generally speaking, it takes some time to take effect after adding an assignee.
"There is a period of time for review, usually 30 or 45 days in advance to declare, so as to avoid the scalping of mileage points." Lin Zhijie said that airlines policy does not allow points to be scalped, because the points are for frequent travelers themselves. Welfare, so you can only exchange it for yourself or your relatives and friends, and cannot resell it to other tourists. This will disrupt the market.
Reporters randomly inquired and found that mileage can be exchanged for air tickets and hotels on the airline's official website or APP, or for small appliances or daily necessities such as hair dryers and laundry detergent.
Where is the loophole?
Expert: It may be that the artist’s identity information has been leaked
So, why is the artist’s flight mileage frequently stolen?
Which link has the loophole in the end?
"(These two things) are essentially that someone uses the artist’s identity information to steal their airline account, and then steals points through the account. Because the ID number of celebrity artists is leaked more often, the relative risk is greater. Specifically. It is not clear whether there are loopholes in the airline system." Lin Zhijie said.
Civil Aviation Senior Economist Wang Jiangmin told reporters that this situation may be that the celebrity’s identity information was leaked through third-party channels.
According to Wang Jiangmin, there were loopholes in the civil aviation system in the past, but they have been checked to fill in the gaps.
About 10 years ago, there was a phenomenon of collusion between inside and outside airlines and ticket agents, using passenger miles to seek benefits in violation of regulations.
"The systems used in the civil aviation industry have changed now, and the management is very strict, and everything in the system will leave traces, which can be found after an investigation. Most people dare not do this." Wang Jiangmin said.
At the same time, Wang Jiangmin also said that in the future, we must continue to strengthen prevention of this situation.
Chengdu Commercial Daily-Red Star News reporter Yang Peiwen