■Li Yongjin
With the landing of Typhoon No. 4 "Hagupit" this year, many coastal areas were deeply affected. Under the circumstances of heavy wind and rain, in the early morning of the 4th, the encounter of a takeaway boy delivering food on the street made many people worry: in the wind , The car was overturned, and the takeaway was scattered all over the place. The little brother struggled to grab the pillar on the side of the road and was not blown away...
This scene also caused a fierce discussion among netizens about “should take out in extreme weather”. Some netizens believe that the platform should suspend the takeaway service under severe weather, and users should not order takeaways in non-emergency situations. Some netizens also expressed opposition. It is precisely because of the inconvenience to go out in extreme weather that there is a real demand for takeaway. At the same time, even in extreme weather, there are still a large number of maintenance personnel of public facilities who stick to the front-line posts. They need to order takeaway from an objective perspective. The above seems to be understandable.
The viewpoints and demands of the two have their own reasons. The focus of the problem is actually how to grasp a degree. It is true that in today's increasingly sophisticated food delivery industry, "customer experience" as the first requirement has long been a prerequisite for fierce competition among major food delivery platforms. Guaranteed speed, standardized service, no matter morning or evening, let alone the weather, on the balance of rights between users and riders, takeaway platforms are indeed more inclined to users. The convenience and user experience brought by this strict business system and culture have indeed greatly enhanced the user's adhesion to the platform. Over time, it even formed a default rule, even in extreme weather. Therefore, some customers take it for granted: "As long as I place an order, I have to send it regardless of the situation, otherwise it will be bad."
In some respects, with the rapid development of modern society, the express delivery industry has also become one of the basic security service industries. During the new crown pneumonia epidemic in the first half of this year, many takeaway brothers persisted and paid regardless of their personal safety, which provided positive assistance to ensure the convenience of public life and unite to fight the epidemic. In this sense, the takeaway boy who is usually not a concern is actually an "ordinary hero" just like the medical workers, police, and community workers fighting the epidemic.
In rainy days and late nights when the weather is not too bad, the actual demand of customers for a meal requires the takeaway brother to deliver the meal in time, which is completely reasonable and legal, and it is their job responsibility. However, in extreme weather such as typhoons, the emergency department repeatedly reminded the public to prepare enough food, reduce going out, and pay attention to personal safety. It was also because of slander late at night, regardless of the safety of the food delivery staff, moving their fingers on their phones. Feel free to place an order, which is a bit unreasonable. Of course, from the customer's standpoint, there is no ability to define "how extreme the weather is inconvenient to deliver meals". This reminds us that the emerging industries such as food delivery in recent years should also comply with labor protection and other laws and regulations to ensure the lives, health and safety of employees. At the same time, relevant functional departments should also pay attention to these industries where labor rights protection is not yet sound, and strengthen supervision and regulation.
The takeaway boy who caught the pillar on the side of the road in the early morning of the typhoon was not blown away. He finally got up his battery car with difficulty, but there were still 3 takeaways that were blown farther and farther, even if he straightened out. Arms, also unable to pick them back. Coupled with the mess of other takeaways on the car and the severely overtime delivery time, at this moment, one can't bear to speculate on the mood of the takeaway brother. What we are looking forward to is just like a comment from a netizen in this video: "It's not easy, don't give a bad review!"