Oh, I almost forgot again. I have to check with my bank again to see if my home loan is extended, but it keeps blinking. A month ago, I received an answer that it was possible, but recent loan regulations have changed, so I need to check again. I called quickly. Customer centers are too inconsistent. I searched for the branch number on the Internet and tried pressing the extension number. A young female employee with a clear voice answers the phone.

"I called because I could extend my loan. Please ask for a representative."
"Please say (very brightly)."
"How can I re-extend (tell me some basic information)?"
"(Clearly) Wait a minute. (It doesn't extend as if nothing happens.) The law changed and the teacher was excluded from extending the loan."
"What. I said it's okay to check it a month ago?
"(It doesn't happen anymore) No."
"Then, do you have to pay the money back by next month? It's a considerable amount...
"

Then the heat rose in my head. 'what! This staff, voice is clean and friendly, but I am really talking without a soul.' When I thought of this, I continued to get angry in the conversation that followed. Then the employee was a little surprised, but the tone remained the same as if I wasn't sure why I was complaining. Eventually I hung up after a few more words, saying I knew in a state of desperation (no change when I got angry).

After spending some time and feelings, two minds argue about this happening, saying,'You are right.' The first thought was, "The employee just said the rules and the rules. Why do you make a fever? It's hard to pay the money, so I didn't pour it over to the employee. It looks like a new employee. The other mind says: "No. Her customer service was wrong. Logically, I can say that there is nothing wrong with her, but how can I respond so mechanically without feeling uncomfortable with other people's difficulties. It's only for her banking advantage. Like, this is the case when you fan a burnt house.


When different minds wrestled in this way, a little loud sound came from beyond the office. 'What?' As I listened to it, I heard that Deputy Kim and the agency manager were talking on the customer contract.

"Is credit rating B, but it is not approved?"
"(Cool) Yes. The rules have changed. At least it should be B+++."
"So what should I do?"
"(Definitively) you have to pay twice the amount of the contract as a guarantee."
"Hey. That's too hard. How much effort did this take?"
"You have to do either (without emotion). You shouldn't have any accounts receivable."

I called the branch manager and deputy Kim, reproaching,'Our employees are the same.' He told me if it would be better if he told me about the case that had just happened and consulted from the other side. They also seemed to agree with me, but at the end of the conversation, they discussed their difficulties as practitioners.

"But when I sympathize with the other person's words and ask for patience, they make more of their claim, especially if it concerns their interests. Anyway, I have to do our rules. too difficult, so we need to make the line even able to exceed the height. "

I hear this also was true. How many times have you asked for a drowning person to put it away? I didn't know this, but I said firmly, recalling the fact that I was upset.

"Let's think the position was the opposite. So how would you feel? They have no place to tell other than us, so they're complaining to us knowing how we shouldn't look at it. "

I ended up conversing as if I were reprimanding them, but I wasn't sure. For employees who have procedures and regulations to follow, it's a bad thing to think and work on their side when talking to someone who complains about it.

At this time, a proverb came to mind. "In a word, I repay the light of heaven." What was that word, Han, Ma, D, that could pay off a thousand dollars ?

I thought carefully over time. In a mutually opposing situation, I thought that I could solve the twisted thread more smoothly by putting only one word of empathy instead of speaking only from one's standpoint. A similar example was in the past,'You're right!' Whether the other person's words are right or wrong, or the same as me, the word "you did" in the sense of accepting your words has brought reconciliation and healing to many people who were angry with each other at the time.


A warm word like "You're right". It doesn't come to an instant, and sometimes it's difficult to take it out of your mouth, but I think the power of one word is still the same.


#In-It #In-It #Kim Chang-Gyu #After all, # Meet'In

-It' to read with this article.
[In-It] My husband and I fought because of Corona.