Beijing News (Reporter Pei Jianfei Wu Jiaoying) Following Air China and China Southern's first launch of a fee-free refund service for "Beijing Epidemic Prevention and Control Causes" last night, this (June 17) morning, there were multiple airlines Announced this policy.
The reporter learned that at present, six airlines, including Air China, China Southern Airlines, HNA, China United Airlines, Beijing Airlines, and Shandong Airlines, have provided free ticket change and refund services for recent Beijing-related routes, and the flight departure time is basically limited to Before June 30. However, the public needs to be reminded that the policies of each airline company are slightly different, and the refund methods are also different. Some airlines only handle refund services for Beijing outbound flights. It is recommended that citizens call the airline customer service hotline for consultation.
·Air China
Air China's special refund policy for Beijing is divided into two according to flight departure time.
Policy 1:
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Ticketing time:
Before June 15, 2020 (inclusive)
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Flight departure time: June 11, 2020 (inclusive)-June 15, 2020 (inclusive)
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Scope of application: Domestic flights departing from Beijing
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Change rules: during the validity period of the ticket, you can apply for an involuntary change of flight date once, and change again according to the conditions of use of the ticket. The specific principles are as follows: change to flights before July 10, 2020 (inclusive), free of handling fees and price differences. Changes to flights after July 11, 2020 (inclusive) will be exempt from change handling fees and the difference will be charged.
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Refund rules: During the valid period of the ticket, involuntary refunds will be processed and no refund fee will be charged.
Policy 2:
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Ticket purchase time: before June 15, 2020 (inclusive)
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Flight departure time: June 16, 2020 (inclusive)-June 30, 2020 (inclusive)
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Scope of application: Domestic flights departing from Beijing
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Change rules: before flight departure, you can apply for an involuntary change of flight date for free, after the flight, the change is processed according to the conditions of ticket use. The specific principles are as follows: change to flights before July 10, 2020 (inclusive), free of handling fees and price differences. Changes to flights after July 11, 2020 (inclusive) will be exempt from change handling fees and the difference will be charged.
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Refund rules: Refund applications are submitted before the flight departure, and no refund processing fee is charged; applications for refunds after the flight departure are subject to the conditions of ticket use.
·Hainan Airlines
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Ticketing time: before June 15, 2020 (inclusive)
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Flight departure time: June 14, 2020 (inclusive)-June 30, 2020 (inclusive)
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Scope of application: Beijing domestic flights
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Change rules: Tickets whose reservations have been cancelled before the flight departure can be changed free of charge to flights before July 15, 2020 (inclusive), free of handling fees, and charged the difference; if the passenger applies for the change again, it must be within the validity period of the ticket According to the changed ticket usage conditions.
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Refund rules: Tickets whose reservations have been cancelled before flight departure can be refunded free of charge, no refund fee will be charged, and the rules will be processed after the flight.
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Special Note: After completing the refund and change of business ticket, the refund/change handling fee and the difference in ticket price will not be returned.
·southern Airline
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Ticketing time: before June 14, 2020 (inclusive)
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Flight departure time: June 14, 2020 (inclusive)-June 30, 2020 (inclusive)
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Scope of application: Beijing domestic flights (including stopovers) domestic flights
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Scope of application: 784 tickets (including reward tickets, mileage redemption tickets)
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Refund rules: If you cancel your seat before the flight takes off, you can apply for a free refund within the validity period of the ticket.
·Capital Airlines
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Ticket purchase time: before June 15, 2020 (inclusive)
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Flight departure time: between June 17, 2020 (inclusive)-June 30, 2020 (inclusive)
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Scope of application: Domestic flights departing from Beijing
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Applicable people: Passengers taking domestic flights departing from Beijing for the first flight, if they meet one of the following four conditions, and can provide screenshots or written proof of information, they can execute according to this notice.
1. When a passenger submits an application, the health status of the passenger on the day displayed on the "Beijing Healthbao" applet is "Centralized Observation" or "Home Observation".
2. When a passenger submits an application, the color of the itinerary card of the flight attendant on the mini-program for anti-epidemic itinerary of the "State Council Client" on that day is "red card", "orange card" or "yellow card".
3. Can provide written proof that the passenger has been quarantined for medical observation or home observation, or living in a high-risk area in Beijing.
4. According to the requirements of the destination's epidemic prevention policy, passengers traveling from Beijing to the place must implement isolation and other epidemic prevention measures.
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Change rules: Before the flight departure, you can freely handle an involuntary change of flight date to the flight before July 10, 2020 (inclusive), free of change handling fee, subclass difference and off-peak price difference. Changes to flights after July 11, 2020 (inclusive) will be exempt from the change handling fee, and will be subject to the difference in sub-classes and the difference between low and high seasons. Change again according to the conditions of ticket use.
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Refund rules: If you apply for a refund before the flight takes off, you can handle involuntary refunds for passengers, and no refund fee will be charged. Requests for refunds after the flight takes off must be processed according to the conditions of ticket use.
·China United Airlines
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Ticketing time: before June 17, 2020 (inclusive)
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Flight departure time: June 11, 2020 (inclusive)-June 30, 2020 (inclusive)
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Scope of application: Beijing domestic flights
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Refund rules: You can apply for free refunds or rescheduling procedures (free of handling fees) from June 17th within the validity period of the ticket.
·Shandong Airlines
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Ticket purchase time: before June 15, 2020 (inclusive)
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Flight departure time: June 16, 2020 (inclusive)-June 30, 2020 (inclusive)
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Scope of application: Beijing departure
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provide materials:
1. When a passenger submits an application, the health status of the passenger on the day displayed on the "Beijing Healthbao" applet is "Centralized Observation" or "Home Observation".
2. When a passenger submits an application, the color of the itinerary card of the flight attendant on the mini-program for anti-epidemic itinerary of the "State Council Client" on that day is "red card", "orange card" or "yellow card".
3. Can provide written proof that the passenger has been quarantined for medical observation or home observation, or living in a high-risk area in Beijing.
4. According to the requirements of the destination's epidemic prevention policy, passengers traveling from Beijing to the place must implement isolation and other epidemic prevention measures.
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Change rules: before the flight can be changed to the flight before July 10, 2020 (inclusive), free of handling fees and the same class difference. Changes to flights after July 11, 2020 (inclusive) will be subject to the difference in fee waiver.
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Refund rules: For domestic flights departing from Beijing Airlines, if one of the above four conditions is met and a screenshot or written proof of information can be provided, free refunds can be processed before the flight, and a refund request should be submitted after the flight departure, according to the conditions of use of the ticket .