Real-name authentication is useless, and some platforms induce consumption problems.
    How to prevent "Bear Kids" from recharging and rewarding with large amounts?

Relevant suggestions to accelerate the establishment of a dual authentication system for "real name registration + face recognition before payment" on gaming platforms and live broadcast platforms

  Reading tips

  During the epidemic, minors' further study and life relied on electronic products, and minors' private recharge, large rewards and other issues caused public concern. In this regard, various circles called for increased supervision and efforts to solve the problem of minors indulging in online games and blind rewards through technical means.

  During the epidemic, many children had online lessons in the foreground and games or live content running in the background. Many parents report that their children are "people in online classes and their hearts are in online games" "while watching teachers and watching anchors."

  Today, Consumer Network and Beijing Sunshine Consumer Big Data Research Institute released the "Analysis Report on Online Courses, Online Games, and Reward Public Opinion Data during the Epidemic Period" (hereinafter referred to as the "Report"), showing that minors recharge privately and reward large amounts, etc. The problem has become the focus of public opinion.

  In this regard, the relevant experts said that the issue of the rights and interests of minors should be paid enough attention, and it is recommended to strictly solve the problem of minors’ addiction to online games by strictly reviewing the user’s identity, controlling the length of login, limiting the recharge and rewards of minors And blind rewards.

  Complaints caused by recharge of minors

  "Whether it is a school coursework or an out-of-school education and training class, network electronic equipment is generally used. The self-discipline ability of minors is already weak, plus some online game companies only focus on pursuing economic benefits and ignore their own society. Responsibility, some even deliberately induce minors to recharge repeatedly, which lays hidden dangers for minors to indulge in online games." said the head of Beijing Sunshine Consumer Big Data Research Institute.

  The reporter noted that there are still some live broadcast platforms promoting online games under the guise of free education. For example, on June 8, live broadcast platforms such as Huya and Douyu were named by CCTV for using "free online classes" to promote online games to students.

  It is not uncommon for minors to play online games for large amounts of recharge, and consumer complaints caused by it have not been interrupted. According to the Survey Report on Minor Game Recharge and Live Rewards released by the Consumer Protection Commission of Jiangsu Province in April this year, a survey of 9 mobile game apps found that 3 mobile game visitor models can be directly recharged; 9 games are available By logging in through other accounts, real-name authentication flows in the form; after the real-name authentication of the 4 game minors, the recharge amount is not limited; the process of refunding the recharge of the minors is complicated, and only two games have been successfully refunded.

  "During the epidemic, consumers will receive consultation complaints about online games every day. Among them, there are many problems related to the online game consumption of minors. Specifically, there are loopholes in the implementation of real-name authentication, and minors can bypass login; payment links No authentication is required, and there is no upper limit for recharging through adult accounts." The relevant person in charge of the Guangdong Consumer Council told reporters.

  The "Report" released this time also shows that judging from public opinion monitoring data, minor online game disputes mainly focus on indulging in games and inducing recharges, especially large-value recharges, which generally involve the issue of refunds due to non-refundable platforms. There are many complaints.

  The problem of inducing minors to reward is outstanding

  According to the latest data released by the China Internet Network Information Center, as of March 2020, the number of live broadcast users reached 560 million, that is, 62% of Internet users in my country are live broadcast users. In addition to live concert live broadcasts, reality show live broadcasts, game live broadcasts, and sports live broadcasts, there are more and more daily live broadcasts of various learning, consumption, and pan-entertainment scenarios.

  The reporter learned from the interview that most of the live broadcast software currently has a reward function, and users can purchase gifts provided by the platform by binding WeChat or Alipay to give to the live broadcaster. Some live broadcast platforms even require users to purchase virtual currency in order to watch the live broadcast. Against this background, underage students frequently see the media while parents are not paying attention to secretly hitting the favorite anchor.

  "Report" pointed out that although some live broadcast platforms stipulate in the "Recharge Agreement", users who are 18 years old or 16 years old and rely on their labor income as the main source of living can only reward, but in actual operation, users As long as the mobile payment method is bound, you can recharge and reward, without the need for real-name authentication and identity verification. An investigation by the Jiangsu Provincial Consumer Protection Commission revealed that live broadcast rewards are generally suspected of consumer inducement.

  In addition, there are platforms that use vulgar live broadcast to induce rewards. The reporter learned from the National Internet Information Office on June 5 that the Office deployed and investigated a number of cases involving the use of pornographic and vulgar live content to induce rewards. There are administrative penalties for platforms such as "Live Streaming", "Peach Live Streaming" and "Baibi Live Broadcasting" to spread vulgar live streaming content on the Internet.

  Propose to speed up the establishment of dual authentication system

  "Some platforms induce minors to recharge and reward, which are harmful to the minors' physical and mental health, habit development and academics, and must be paid enough attention by all sectors of society." Liu Junhai, a professor at the Renmin University of China Law School said.

  Recently, the Supreme People’s Court issued a guidance that clearly stated that those with limited civil capacity who did not agree with their guardians to participate in online games or live broadcasts would pay money that does not match their age and intelligence. The guardian’s request for rebates should be supported.

  In Liu Junhai's view, this means that the relevant work has taken a positive step. But in the long run, we still have to find a way to solve the problem of minors indulging in online games and blind rewards by strictly reviewing user identity, controlling the length of login, and restricting minor rewards.

  "We must standardize and urge online gaming platforms and companies to actively assume social responsibility, operate in good faith and abide by the law, and actively take effective measures such as game grading, real-name authentication, and facial recognition authentication to limit the recharge amount and login duration of minors. At the same time, try to simplify refunds Process, safeguard the legal rights and interests of minors according to law." Liu Junhai said.

  The Consumer Protection Committee of Jiangsu Province suggested to accelerate the establishment of a dual authentication system for "registered real name authentication + face recognition before payment" on gaming platforms and live broadcast platforms.

  "The problem of online games and online rewards is complex, involving multiple aspects such as network, education, games, etc. Only by giving full play to the advantages of the regulatory authorities in various industries and forming an effective regulatory force can we protect consumer rights and promote the healthy development of related industries." The head of Beijing Sunshine Consumer Big Data Research Institute said. (Reported by Beijing, June 9th)