The call center's clients included Engie, Canal + and Orange. Euro CRM closed suddenly in early June in Chauny, Aisne, and will lay off its 137 employees, we learned on Monday.
"It's catastrophic and it happened extremely quickly, manu militari!" “, Deplores Alexandra Miroslav, CFDT representative for the communications-consultancy sector in Picardy.
"The business was on the wane"
If the employees "knew that the company was losing momentum", they were not officially informed until a meeting on May 28. "The next day, they came to collect their personal effects, on June 2, the company filed its file with the commercial court and on the 5th, the site was placed in compulsory liquidation," she said.
"They are mainly women, a third of whom are alone with children and some recognized as disabled workers", reports LREM deputy for the riding, Marc Delatte, who, aware of the "distress" of these "not very mobile" families , try to find solutions with the local employment center.
"They haven't been paying rent for a year"
This site, opened in 2005, was already "weakened" before the coronavirus crisis. According to the region, which emphasizes that "it is a very competitive sector", "it is not at all linked" to the pandemic.
First meeting of the # EuroCRM monitoring committee at #Chauny: let's pool our resources to find outplacement solutions for employees! pic.twitter.com/dHhiaOdBsz
- Xavier Bertrand (@xavierbertrand) June 8, 2020"They have not been paying rents for a year, assured Bernard Bronchain, president of the intermunicipal association, lessor of the premises. We can, without throwing anathema, say that it is by chance just after the opening of the center in Madagascar ”.
Is it a relocation that does not say its name, with contracts managed in Chauny now processed abroad? Too early to say, according to elected officials awaiting the conclusions of the audit and the judicial representative.
"Over 1,800 employees"
“There are no other call centers in the region, except one in Vervins and one in Soissons. Finding work in this sector will be a bit complicated, ”worries Bernard Bronchain.
"Specialized in remote customer relationship management", the Euro CRM group claims on its website "more than 1,800 employees" in several centers in France (Chauny, Lisieux, Villers-Cotterêts and Pointe-à-Pitre), three in Mauritius and one in Madagascar.
The site had Gazprom or Total direct energy customers, according to an employee cited by L'Aisne nouvelle . Euro CRM management did not respond to the requests.
The Court of Appeal rules in favor of 251 ex-employees of SFR233 jobs saved out of 638, at Call Expert in Abbeville, Roubaix and Paris- Picardy
- Society
- Dismissal
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- Closing