14-year-old girl committed suicide after being recharged with 60,000 games
The family said that the girl secretly bound the mother's mobile phone to recharge the game "Dragon Fantasy"; game agents responded that the refund was in progress
The recharge details of Liu Ge's family statistics show that Liu Ge spent 108 pens in a game called "Dragon Fantasy" during his lifetime, totaling 61,678 yuan. Beijing News reporter Wang Ruiwen
After playing games for 60,000 yuan, Liu Ge, a 14-year-old girl from Huludao City, committed suicide on the evening of May 6. Beijing News reporter Wang Ruiwen
On the evening of May 6, Liu Ge, a junior third student of Huludao Experimental Middle School, fell from the balcony of his home and died. A local insider revealed to the Beijing News reporter that the homicide had been ruled out after the autopsy and the police had not filed a case
Before the incident, Liu Ge sent a text message to his mother Zhao Fang with the meaning of "last words": "Mom, I did it, I don't want to live."
When receiving the information, Zhao Fang was checking the consumption records in the bank. Within one month of her WeChat account, she spent 108 pens in a game called "Dragon Fantasy", totaling 61,678 yuan. A family inquiry later revealed that Liu Ge tied up his mother's account to recharge the game.
Liu Ge's family told the Beijing News reporter that after the child was buried, they negotiated with the game agent Tencent for a refund but failed. After that, the local procuratorate stepped in to support the prosecution.
On the afternoon of May 29, the reporter learned from the Nanshan District Court in Shenzhen that the case is still under review and has not yet been filed.
On the evening of June 7th, the staff of Tencent's game public relations department sent a response saying that the relevant consumption has been verified and is in the refund process. "Tencent has not made any feedback that cannot be refunded." He also claimed that the relevant game account completed the real-name verification in the game, showing that it is a 40-year-old adult.
Some experts suggested that the face and other technologies should be used to implement the supervision and classification of the time and duration of minors' login to online games to prevent teenagers from indulging in online games.
Recharge 60,000 yuan a month to play mobile games online
After starting the online class, Liu Ge, who usually only has access to mobile phones on weekends, has the freedom to use mobile phones.
Zhao Fang left his unused iPhone to his daughter. But she did not expect that during the online class, her 14-year-old daughter began to indulge in a mobile game.
I noticed that something was wrong on the evening of May 5, the day before my daughter started school. Zhao Fang found that his more than two thousand dollars in WeChat was only 28 yuan. With doubts, Zhao Fang went to check the consumption records and found that many of them went to a mobile game called "Dragon Fantasy". "The maximum consumption is 648 yuan, and six or seven brushes are done in two minutes."
Zhao Fang said that she did not doubt her daughter, nor did she think she would spend on games.
On the afternoon of May 6th, after her daughter was out of school, Zhao Fang asked Liu Ge at the dinner table, "Is the Dragon Clan fantasy fun? I heard that they all charge money, can they make money?" Liu Ge said that he did not know and did not play Ever.
For this dinner, Liu Ge took a few bites and put down the chopsticks. Zhao Fang felt the tension of her daughter, but felt that her daughter, who had to "go shopping" even for takeaway, was unlikely to spend money on the game.
The couple worried that their accounts were being stolen. After dinner, they rushed to the bank near their home to take out the balance and said to Liu Ge, "Call the police and check what is going on."
After dinner, they went to the bank to check the consumption slip. "It was only known at that time that in the past month, my bank card spent 108 pens on this game, totaling 61,678 yuan." Zhao Fang and her husband Liu Xin are doing kitchen utensils business in the steel market. The message, "So for more than a month, I didn't find the money was wiped away."
Zhao Fang recalled to the Beijing News reporter that at 6:32 that evening, when the couple was still in doubt at the bank for bills, Liu Ge sent her a text message: "Mom, I did it, I don't want to live. You can Forgive me? Thank you, mom." But Zhao Fang did not see this message in time.
In a similar time, an accident happened.
Mr. Deng, a resident of the community, recalled that at about 6:30 that night, a girl in the community crashed and the ambulance arrived soon.
When Zhao Fang and her husband returned to the community from the bank, they passed Liu Ge's ambulance. Zhao Fang said that when he walked to the door of the community, he thought of his daughter's missed call, but no one answered the call in the past. After Liu Ge was sent to the hospital, the rescue passed away.
On the second day after Liu Ge's death, his family held a funeral for him. Aunt Liu Ge revealed to reporters, "An autopsy was performed on Liu Ge before cremation. The autopsy results showed that Liu Ge was in a high fall and died after being rescued by the hospital."
The owner of the supermarket in the community said that after the incident, everyone felt sorry. Some people speculated that the reason for Liu Ge’s suicide might be to play games for money, and his parents beat the children.
Liu Ge’s parents said that they didn’t know their daughter’s game recharge before the incident, and they didn’t blame Liu Ge for it. Father Liu Xin said that children usually do not have access to mobile phones, and their mothers usually accompany her at home, probably because they have more contact with mobile phones in online classes before they play games.
Family members of the communication refund failed to sue the game party
After the incident, when the family sorted out Liu Ge’s relics, she discovered that the phone she had used in her life had changed her password, and the software had all been deleted, and that Dragon Fantasy game was gone.
Zhao Fang's consumption records found in the mobile phone after-sales service center show that Liu Fang's account has consumed several transactions in the "Dragon Fantasy" game. The reporter read from Zhao Fang's recharge records that every payment has a screenshot, the payment channel is WeChat payment, and the payment account is Zhao Fang's Apple account.
Aunt Liu Ge told reporters that the family found out afterwards that the payment time was when Zhao Fang was at home. "Children use online lessons from my mother's cell phone occasionally, saying that my phone is slow to check things, and it takes two minutes each time." The family speculated that Liu Ge secretly bound Zhao Fang's payment method during these time periods. , Also deleted consumption records.
The recharge details provided by Liu Ge’s family show that Liu Ge started recharging from April 7, and the last recharge was on May 5. In 28 days, Liu Ge was charging for 25 days, totaling more than 60,000 yuan.
This money was not a small amount for Liu Ge's family, so the family started to contact Tencent for a refund and asked the customer service to check the consumption bill with a pen.
On May 27th, Aunt Liu Ge told reporters that during the refund process, the communication has not been smooth, "Customer service response has been'we verify', more than 20 days, there has been no movement, nor expressed a refund Will."
Liu Ge's family believes that Tencent, as a game agent, should give positive contact when such a thing happens. "But the other party has been checking the consumer bill, and then said to find Apple customer service, and then let us prove that the child played the game."
Liu Xin told reporters that after the negotiation of the refund failed, the local procuratorate stepped in and found an assistance lawyer for them to appeal the game refund and other matters to the Longgang District Court of Huludao City.
On May 29, the reporter contacted Ding Minglu, the attorney for the case. The other party said that the case involved minors, and the relevant case was not easy to disclose. But it also confirmed that the case was indeed a case supported by Huludao City Procuratorate. After coordination, the case was accepted by the Longgang District Court of Huludao City on May 26, and then transferred to the Nanshan District Court of Shenzhen City for application for prosecution.
On the afternoon of May 29, the staff of the Shenzhen Nanshan District Court told reporters that the case is still under review and has not yet been filed.
On the evening of May 29th, the reporter called Tencent customer service as a family member to inquire about the problem of "charging the game with a parent's mobile phone for minors". The customer service said that they can transfer to WeChat Tencent customer service feedback. Subsequently, WeChat Tencent customer service replied that the consumption of Apple’s mobile phone system was not directly charged into Tencent’s system. “We cannot verify the specific consumption situation. If you need to refund the fee, you can contact Apple Customer Service for processing. Apple will confirm the consumption situation if it meets the requirements. , There will be a chance of refund."
Aunt Liu Ge told reporters that according to the feedback from Tencent’s customer service, she contacted Apple’s customer service, but the other party said that she wanted to contact Tencent. “Later, Apple sent me an email and said that I couldn’t refund it.”
On the morning of June 7, Liu Xin revealed to reporters that on May 28, Tencent learned that the child promised a refund after the child died, but the refund has not yet been received. "Say 1-5 business days for a refund, but now 9 days have passed."
On the evening of June 7, the staff of Tencent's game public relations department responded to the reporter of the Beijing News that the relevant consumption situation has been checked and is in the refund process. "Tencent has not made any feedback that cannot be refunded."
There are players in the game who "spend 40,000 yuan to buy clothes"
Public information shows that "Dragon Fantasy" is a mobile game developed by Zulong and represented by Tencent Games. It is based on the Jiangnan novel "Dragon", which allows players to experience many plots in the novel while playing.
The reporter inquired that the game was approved on February 26, 2019. The introduction of the game on the Tencent mobile game assistant website is: Tencent's flagship open world RPG (namely role-playing) mobile game.
Reporter experience found that "Dragon Fantasy" can use WeChat and QQ to log in, the game's age rating prompts are marked: 13-18 years old is recommended to use it in moderation. When logging into the game with an account under the age of 14, a real-name authentication registration interface will pop up.
Before starting the game, players need to set characters and images, such as hairstyle, face shape, body parts, etc. After entering the game, in addition to experiencing the plot, players also need to fight to improve combat effectiveness, get equipment and upgrade.
Before Liu Ge jumped the building, he deleted the game on his mobile phone. So, how the 14-year-old Liu Ge bypassed the real-name registration and entered the game has not been understood by parents. After the incident, they heard the QQ account of the children playing games through the school teacher and found that they could log in to the game directly.
On the evening of June 7, the staff of Tencent's game public relations department said that the relevant game account had completed the real-name verification in the game, showing that it was a 40-year-old adult. Regarding the problem that the actual game behavior is performed by a minor, the other party said that "there may be games played using parental identity information."
After logging in with Liu Ge's QQ account and entering the game page, a reporter from the Beijing News found that Liu Ge had two roles in the game, reaching 108 and 111 respectively. Some players told reporters that this is already at the upper middle level. One of the characters is an anime girl wearing a shirt and a short black skirt, wearing a pair of big-frame glasses. Aunt Liu Ge feels that this image is somewhat similar to Liu Ge in life.
In the game, Liu Ge's character lives in a luxury villa, and there are several friends who live with him. A player told reporters that building a villa in the game is very time-consuming and requires design and furniture.
There is a big gap between the game world and real life. Liu Ge’s aunt speculates that this may be the new home Liu Ge desires, so he creates his own kingdom in the game.
Building such a "kingdom" needs to be completed by "charging money".
In the game's recharge page, the coupons range from 6 yuan to 648 yuan, and 1 yuan can be exchanged for 10 credits, which can be used to purchase gift packages, fashion clothes, accessories and other virtual items. Liu Ge's recharge is spent on buying coupons. Her recharge records show that the few days before the game, the amount of her recharge is mostly small coupons, but after more than ten days, the recharge record becomes at least 4 per day, and each of the most high-end 648 yuan. On April 17th, Liu Ge recharged 7 times, each time 648 yuan, recharge nearly 5,000 yuan a day.
The game recharge column shows that Liu Ge has recharged 616780 points, and then recharged 183220 points to receive the main wedding of Wall Street.
After logging in to Liu Ge’s QQ number, Aunt Liu Ge discovered that she joined the game exchange group of “Dragon Fantasy”. The chat is active in the group, and the topics are mostly around the game content and recharge.
In a QQ communication group of "Dragon Fantasy", an active player Sakura said that she is 18 years old and usually likes to play games. A screenshot of the game she sent to reporters shows that in order to collect "clothes", she spent a total of 44 For more than 10,000 game diamonds, the conversion of RMB requires a recharge of more than 40,000 yuan. Sakura said that "Dragon Fantasy" often launches "limited edition clothing", in order to buy, in addition to recharge, you have to rely on luck to grab.
"This game does burn money and is controlled by self-control"
Through Liu Ge's game exchange group, the reporter contacted Liu Ge's game friend Xiao Xue. She told reporters that she met Liu Ge in the game, and later pulled Liu Ge into the QQ group of her community. Xiaoxue said that Liu Ge likes to "take pictures" in the game, and has also mentioned to her that she has made money.
The reporter entered the game experience and found that "photographing" is a function of this game. After designing the game characters, players can take screenshots of the characters and scenes, and then send them to the game dynamics or QQ space to show them.
The above-mentioned game exchange group player Xiao Li told reporters that "Dragon Fantasy" has a beautiful design, so everyone likes to "take pictures" in it. The character design needs to be recharged and purchased, so the image displayed by the player can easily attract the attention of others, and it is inevitable to compare with each other. "This game does burn money, players control by self-control. According to the game settings, how much money will be charged will get different titles, which gives players a competing heart, won the second, but also want to brush the first, they must continue to charge money."
Reporter experience found that in the speaking area of the "Dragon Fantasy" game interface, there are people discussing "recharge" every day. Players often show their own rating levels or limited-edition clothes.
The game also launched recharge rebate activities, some players said in the speech column, "This game relies on krypton gold."
"Krypton gold means payment, and now specifically refers to the recharge behavior in online games." Game practitioner Chen Liang told the Beijing News reporter that according to user comments, the dragon fantasy is of the "giant krypton" type. "For this type of game, many people will buy all the packages, and the per capita payment is almost 20,000 yuan."
Chen Liang said that the profit of the game industry comes from recharge, but each game server has a "child care" requested by the game company. "Child care is generally 3-8 in the game rankings, about 3 for each server. To stimulate users to recharge."
In TapTap, a domestic mobile game evaluation website, Dragon Fantasy's game score is 4.5 out of 10 points. In the user evaluation, more than 9,300 users selected the "Krypton Gold" label.
Netizen "Chang'an's Hometown" issued a comment saying, "If you don't charge up to 300 yuan, you won't be allowed to buy expensive clothes and hair, forcing people to make krypton gold."
Under this comment, the Dragon Fantasy official account replied: You can give feedback to the game customer service.
The Beijing News reporter joined the QQ group of players of many Dragon Fantasy games and found that most of the players' chats revolved around "Krypton Gold". Some players directly posted a "Player Fighting Power Ranking", the highest of which was 1.7 million. A group of friends explained to reporters that when the fighting power reached 1.1 million, it means that the player has already charged 1.05 million yuan, and at least five 648 yuan coupons are charged every day.
In response to the above issues, on the evening of June 7, Tencent's game public relations department staff responded that players can experience the game normally without paying, and about half of the active users have not paid anything since going online. He also said that the leaderboards are all real players, and the game party has not arranged so-called "childcare".
The game is accused of making yellow pictures
A number of players told reporters that the dragon fantasy has attracted them the most, in addition to the exquisite picture, and "character building". The Beijing News reporter found that the so-called "character building" in the game contains a lot of pornographic content.
The game character design is divided into four sections, namely the whole, makeup, face and body. Among them, female characters can adjust the chest of the human body, and even be as fine as the "size, up, down, left and right" of the chest. Most of the female character's clothes are short skirts. By controlling the character's movements, the character will reveal the skirt bottom and hips.
When searching for "Dragon Fantasy Female Character" on the Internet, there will be multiple entries, such as "removing clothes", "dirty picture", "skirt bottom", "bath" and other pornographic recommended content, the first recommended The web page is the "dirty picture" created by the player in the game.
The Beijing News reporter noticed that this post was posted on October 30, 2019, and several other netizens followed the post, sending out similar pictures they made. Some players told reporters that making such pictures is very simple and can be done in the game's camera function. Then the reporter entered the game experience and found that it does have this function.
A player told reporters that the "Dragon Fantasy" game "can pinch their chest" has long been a gimmick for players to promote, and any actions between characters can also be made by players, so it has attracted many male users.
In the view of game practitioner Chen Liang, if a user uploads and publishes pornographic content, the game official should check.
On May 30, the reporter reported to the Tencent customer service as a player and uploaded the relevant pictures in response to the dragon-related fantasy game "yellow" problem. The staff replied that the player information and specific violation information could not be verified and no penalty could be imposed.
On the evening of June 7th, the staff of Tencent's public relations department responded that, after verification, these screenshots are for individual players using the action expressions that contain bending or bowing elements in the game. The moment of bending or bowing during the action, the special From the perspective of malicious poses, some will also induce associations through vulgar essays in external releases. The game itself does not have any inducement or suggestion, and the character design has also been obscured in accordance with the relevant requirements. At the same time, it said that for the release of these channels outside the game, there is no pre-discovery and disposal, and there is no review and title authorization. More continuous discussion and related discussions are conducted to promote the relevant channels for processing as much as possible.
In addition, a reporter's investigation found that there are a large number of underage players in the "Dragon Fantasy" game. In the game's communication group, when members talked about login restrictions, some people claimed to secretly write down their parents' ID card numbers for verification, and some suggested to solve the problem through identity authentication on the e-commerce platform.
Experts suggest that the game introduces face recognition
In fact, in recent years, extreme cases of large-scale recharges while playing games with minors have occurred frequently, which has also attracted attention many times.
Psychologist Du Zhuang said that minors don't know much about the illusion of the game itself, and they can't understand the routines in the game and the impact on themselves. "They haven't experienced a good online literacy education, they have a relatively shallow understanding of games and are more likely to fall into this kind of game."
According to the "2019 National Internet Research Report on Minors", the scale of my country's minor Internet users in 2019 is 175 million, accounting for nearly 30% of the total number of online gamers. Among them, 61% (ie 110 million) of underage netizens often play games online.
Zhu Yongxin, member of the National Committee of the Chinese People's Political Consultative Conference and vice chairman of the Central Committee of the Democratic Progressive Party, called for the establishment of an online game grading system during the two sessions. The face recognition and other technologies are used to implement the monitoring and grading of the time and duration for minors to log in to online games.
"Minors lack the ability to judge, although there are means such as real-name authentication, but the effect is currently limited." Feng Fan, deputy to the National People's Congress and vice president of the Jiangxi Provincial Law Association, told reporters that during the two sessions, many representatives were also concerned about minors Recharge of people's games, and put forward related suggestions.
On May 19, the Supreme People's Law issued the "Guiding Opinions on Issues Concerning the Proper Trial of Civil Cases Involving New Coronary Pneumonia Epidemic Cases (2)", which made it clear that minors can be refunded for online games. "Since this year, there have been some cases of minor game recharge. Although the "Opinions" have legal effect, in practice, it is difficult to prove who is playing the game, whether the recharge of the minor has been approved by parents, and it is difficult to obtain evidence. "In Feng Fan's view, minors should be controlled from the source to play the game. "It is recommended that the game use face recognition to distinguish users before recharging. If it is a minor, the game company may not accept recharge."
(Liu Ge, Liu Xin, Zhao Fang, Chen Liang, Xiao Xue, Xiao Ying, Xiao Li are all pseudonyms)
A10-A11 version of the writing / Beijing News reporter Wang Ruiwen intern Ma Jieying