Radio anchor helps car owners with hardcore rights protection
Anhui Bozhou Market Supervision and Administration Bureau interviews 4S shop
Screenshot of the video for the radio host to protect the rights of the owner
Recently, a radio host broadcasts videos of hardcore rights protection for car owners. In the video, when the radio anchor asked the sales manager why he illegally collected the owner's renewal deposit and hoped to return it, the manager asked back: "Who are you? What are you talking about?" It is understood that the 4S store was Bozhou City, Anhui Province. Dongyuan Dongfeng Honda 4S shop. Yesterday, Bozhou City Market Supervision Administration staff responded to the Beijing Youth Daily reporter that they have interviewed the 4S shop involved with the Bureau of Commerce and ordered the refund of the renewal deposit. They will carry out special rectification of the auto sales market in the next city.
It is reported that in June 2019, Mr. Bian, the owner of Bozhou, Anhui, purchased a car from the Dongfeng Dongfeng Honda 4S shop in Bozhou City. After that, the staff of the 4S shop charged Mr. Bian for a renewal deposit of 1,000 yuan. Recently, Mr. Bian reported this to a radio station in Zhejiang. On May 14, the radio anchor called the involved 4S shop and questioned its charging violation. A sales manager with the surname of Li in the store answered the phone call of the anchor. When the anchor asked her if she knew that the state prohibited the collection of the renewal deposit, the manager said that she was unclear about the matter and believed that the renewal deposit was reasonable.
Later, the anchor said: "You know now, this money is going to be refunded." Manager Li asked back: "Who are you? What are you talking about?" After this video was uploaded, it attracted attention, many netizens questioned this 4S The shop charges illegally.
According to the follower's follow-up program report, she will send the recording of the call with the manager Li to the factory headquarters afterwards. The factory headquarters replied that it will order the 4S shop to refund Mr. Bian ’s renewal deposit of 1,000 yuan and organize the Dongyuan Dongfeng Honda store in Bozhou, Anhui Conduct law learning. Mr. Bian also said in the program that he has received a refundable deposit of 1,000 yuan from the manager involved. According to media reports, the relevant staff member has already left.
Yesterday, a reporter from the Beiqing Daily called the "12315 Consumer Complaint Hotline" in Bozhou City. The staff said that on the morning of the 17th, the relevant departments of the jurisdiction had gone to the 4S shop involved in the investigation to investigate.
Yesterday afternoon, the Bozhou City Market Supervision Administration staff responded to the reporter of the Beiqing Daily that the Market Supervision Administration had jointly interviewed the 4S shop involved with the Commerce Bureau and ordered the refund of the renewal deposit. In the next step, special rectification of the automobile sales market will be carried out throughout the city.
Text / Reporter Zhang Yueming