【Explanation】 Recently, the charge of Fengchao express cabinet has been resisted by many communities, which has caused widespread heated discussions. Some communities in Shanghai also announced that they will suspend the use of the express cabinet. The incident continued to ferment, and many regulatory authorities have responded vocally. Among them, the Shanghai Post Administration Department once again clarified: According to the "Administrative Measures for Smart Express Box Delivery Service", users can complain or report unauthorized behaviors such as putting express shipments into smart express boxes without the user ’s consent. The postal administration department will also follow the law Be investigated and punished.

　　On May 11th, a reporter from China News Service learned that when calling Shanghai Post ’s administrative department, the current public can complain about the irregularities in the enterprise first, and if not dealt with, they can call the local postal administration ’s postal consumer appeal center The appeal can be processed if the acceptance conditions are met.

　　[Same period] (Reporter) (Now that the courier has not delivered according to the wishes of consumers, such as the release of Fengchao, etc. can complain, right?)

　　(Staff of the Postal Complaint Center of Shanghai Postal Administration) Yes.

　　(Reporter) (What is the specific channel (process) for complaints?)

　　(The staff of Shanghai Postal Administration Consumer Complaint Center) If you complain, you must first complain to their company. If they do not deal with it, you can come back to the complaint after 7 days. . Then the company will contact you, or our related colleagues will call you back.

　　[Commentary] In an interview with a community in Minhang District, Shanghai, the reporter learned that the Fengchao express cabinet in the community has always charged the courier brother, and now it has begun to charge the client.

　　[Same period] (Mr. Yuan, postman) We voted for a large cabinet of 4 cents, a medium cabinet of 4 cents, and a small cabinet of 4 cents. Now if the customer does not withdraw for 12 hours, he still needs to collect the customer's money. One ticket is only 2 cents, and a courier will cost 4 cents. I wo n’t make a few cents a day, right? This is a complaint to the customer. The fine is 50 (yuan). If the fine is too much, the year-end bonus will be reduced. Now I dare not use it.

　　(Shentong courier Mr. Shen) has also received many complaints recently, mainly for express cabinet charges, two-way charges. (Now) They are usually contacted by phone. If someone is at home, they are basically delivered to the house. If they are not, they are usually called to tell them to put them in the courier and let them pick them up as soon as possible.

　　[Commentary] During the interview, the reporter also found that in addition to the Fengchao express cabinet, many express cabinet companies also began to charge for express overtime fees. For example, once the "cloud cabinet" expires, the client will be charged 2 yuan (RMB).

　　[Same period] (Shentong courier Mr. Shen) If it is here (charge the courier), it is more than fifty cents.

　　(Reporter) How do you collect customers?

　　(Shentong courier Mr. Shen) This cabinet usually costs two yuan. This is the most expensive (in this community express cabinet).

　　[Explanation] Mr. Shen, the courier brother, told reporters that due to the large amount of express mail and the factors such as whether the customer is at home or not, he and his colleagues will basically pay for the courier cabinet storage fee of tens of yuan each week. In this regard, they also feel very helpless.

　　[Same period] (Shentong courier Mr. Shen) Many people are not necessarily at home, not 100% are at home, you know? If you want to deliver them one by one, when there are so many items a day, when can they be delivered (delivery)?

　　[Explanation] Yang Daqing, a special researcher of the China Logistics Society, once pointed out in an interview that at this stage, comprehensive promotion of charging both couriers and consumers requires caution. As far as the current market structure, competitive environment, popularity, and user experience are concerned, the express cabinet charges the user within its capacity.

　　Reporter Xu Yinkang Yu Zhan reports from Shanghai

Editor in charge: [Wang Kai]