Attention to Three Major Issues in Online Classes During the Epidemic
□ Our reporter Xu Weilun
□ Correspondent Yuan Jianhua
The winter vacation is extremely exciting for the children, and it is also a good opportunity for some parents to take their children away from relatives, travel, and participate in extracurricular classes in the winter vacation ... everything is perfectly arranged to make a sudden happen The outbreak was disrupted. With the development of the epidemic, in order to carry out more effective prevention and control, notices of postponement of school start have been issued, and off-campus training institutions have also stopped teaching offline.
When staying at home, how to arrange the "long-term bear" winter vacation has become a headache for parents. In this regard, many parents choose to sign up for online training. However, there is a mixed situation in this market. The judge of the Beijing Internet Court reminded parents that they must keep their eyes open, carefully screen the good and bad of online training institutions, and select high-quality training institutions and courses for their children's home online learning to avoid unnecessary legal disputes.
View qualifications to avoid complaints
According to the judge of the Beijing Internet Court, Article 3 of the Opinions of the General Office of the State Council on Regulating the Development of Off-campus Training Institutions requires that off-campus training institutions must register for a business license (or a public institution legal person certificate, a private non-enterprise enterprise) Unit Registration Certificate). It can be seen that both online and offline training institutions should be registered in the industry and commerce department, approved by the education department, and have no corresponding qualifications without the approval of any department. Without the corresponding qualifications, the subject of the dispute will be unknown. , Causing the embarrassment of no complaint.
"Legal Daily" reporter noticed that many online training institutions currently push online training course information through public accounts. Parents often see advertisements and feel that the content is very good and the price is cheap. There is no news, I can no longer contact the relevant institutions, or I find that the course is not well promoted, and I want to refund, but no one takes care of it. At this time, I will remember to see which company and who sponsors the public number, but after a check, there is no phone number or contact information. At this time, I am afraid that I want to make a complaint or to sue.
The judge reminded that parents must pay attention to the public account before paying the fees. Before entering the public account, click on the name and introduction of the public account to view the public account profile, WeChat, account main body, and click on the account main body to learn more about the institution ’s name, Certification information, etc., then you can go to the agency's official website or "enterprise search" and other websites to check the company's industrial and commercial registration, qualifications and other related information to determine that the training institution is a legally registered subject.
Pay attention to teachers and curriculum
In addition to identifying the qualifications of training institutions, it is also important to check the qualifications of teachers. According to the "Opinions on Regulating the Development of Off-School Training Institutions", the off-campus training institutions must have relatively stable teaching staff, and teachers who engage in knowledge training in languages, mathematics, English and physics, chemistry, and biology should have corresponding teacher qualifications. The content, shifts, enrollment targets, progress, and class time of subject knowledge training shall be filed with the local county education department and announced to the public; the training content shall not exceed the corresponding national curriculum standards. The training time of the off-campus training institution shall not conflict with the teaching time of the local primary and secondary schools, and the training end time shall not be later than 20:30, and no homework shall be left.
"It's not that the people who are online must be teachers, and they must be good teachers." The judge reminded that parents should make detailed enquiries about the qualifications of teachers before purchasing courses. At the same time, we should also pay attention to whether the content of the teaching is relevant and coherent with what the child is currently learning.
Be sure to see the payment terms
During the course, there may be various problems such as the course is not suitable for children, children do not like to learn, time conflicts, etc. At this time, parents often hope that the institution can refund the course, but during the negotiation process, some institutions may have been Delay, this situation makes parents helpless.
The "Opinions on Regulating the Development of Off-campus Training Institutions" requires that off-campus training should not charge fees that span a period of more than three months at a time; the fees and standards should be publicized to the society, and other fees should not be charged outside the publicly announced projects and standards; For the training courses that have not been completed, the refund of fees shall be handled strictly in accordance with the contractual agreement between the two parties and relevant laws and regulations; off-campus training institutions shall truthfully produce advertisements for admissions, and shall conscientiously fulfill their service pledges to prevent the misunderstanding of the content of the training.
The judge reminded that parents usually have online e-contracts or click to confirm when purchasing courses. If there is no contract, you must confirm the solution to the issue of refund disputes with the institution. If you have signed an electronic contract, you must read and inquire about the relevant clauses carefully. If you find that the format contract provided by the other party is unfair and unreasonable, you should raise it in time and indicate it in the supplementary clauses, while retaining the contract. Electronic version, carefully check the name of the organization to ensure that it is consistent with the name of the organization inquired, so that the responsible party can be identified after the dispute occurs. In addition, parents should pay attention to keeping relevant electronic evidence such as payment vouchers, chat records, electronic contracts, etc., so that they can be submitted to the court when litigation is required in the future.
In recent years, out-of-school training, especially online courses, has developed rapidly. To some extent, it has met the supplementary needs of some elementary and middle school students for learning, especially in this special period of time. Become the first choice of parents. However, parents should also pay attention to let their children work and rest, do not violate the laws of education and the growth and development of young people, arrange children's online lessons to be full, beyond the scope of children, and become a heavy burden for children. In particular, electronic products will cause great damage to children's eyes. We must pay attention to eye health and hygiene to ensure that children grow up healthy.
The judge emphasized that during this uncomfortable holiday, don't let the epidemic become stressful, don't let online courses become burdensome, and don't let disputes come to your door. "I believe that with the joint efforts of the people across the country, the epidemic will be overcome more quickly, and everyone's life, work and study will return to the normal track as soon as possible."