Under the epidemic | Masks are still sold out of stock, there are ghosts!
"Is there a mask for me?" This lyrics in Jay Chou's "Rainbow" sang the voice of the majority of netizens.
During the new pneumonia epidemic, supplies of masks and other epidemic prevention supplies were in short supply or even cut off. In the face of this situation, some businesses have used their urgent needs for masks to use their brains to earn real traffic.
Online purchase of masks, after being paid by one party
The beauty shopping platform Dolphin Family is selling "red" masks, but the Dolphin Family's "Red" is accompanied by a lot of questions and complaints.
On February 3, I learned that the dolphin family has three replacement masks (a pseudonym). After buying a member of the dolphin family, they ordered x-condi disposable masks in three orders, for a total of 25 boxes. Then I bought a box of Japanese brand disposable masks, 2 boxes of 95% anti-fog masks, 6 boxes of alcohol tablets and 2 bottles of alcohol medical water.
But then a series of "god operations" by the dolphin family made her dumbfounded. "All orders show that they have been sent. The courier company is Zhongtong Express, but I can't find the courier number." Santi said, "After a few days, the system will automatically refund the masks and show that the order has been completed."
"And in the text message from the Dolphin family, I was told that 'You have successfully applied for a refund service.' In fact, I have not clicked any of the return or refund member buttons. They all operated in the background, but they said that it was a consumer application Refunds, this is the least I can accept. "
To this end, Santi posted the matter to Weibo. The Dolphin responded below, saying "one person can only buy one mask."
"Each ID (or mobile phone number) is limited to one or more purchases, this rule is completely fine." Santi said, but the rules of the dolphin family are backward, and there is no reminder when buying.
What makes Sanbi question is another point, "There are several types of masks in the dolphin family. I only bought one of the masks, but the same order was returned." Therefore, "one person purchases one limit" does not hold.
There are still many people who have been returned to the dolphin family. A search revealed that a large number of netizens complained on Weibo. In addition, in the black cat complaint on the consumer service platform, there are also many complaints about the dolphin family's chargeback.
In fact, not only dolphin homes have been accused of taking unilateral “cut orders” after consumers have placed orders and paid successfully. Nanding flagship store, Ping An Good Doctor, Xiaomi Youpin, and multi-point APP are all included in this list. . It is worth mentioning that Nanting flagship store masks have received 1,463 joint complaints on the Jucom complaint platform due to delays in delivery.
Is force majeure or scams?
——Out of stock first sold later
Faced with consumers' doubts about their "slip orders", the dolphin family posted on Weibo that the platform's three merchants involved in mask "slip orders" said that they could not supply according to the order because the masks were resistant to epidemics. Insufficient preparations required for requisition.
Is it really like the dolphins say? "We all understand the requisition of masks, and most of them buy masks in several places at the same time. The vast majority of those who are requisitioned and not shipped, but use this to sell members, brush orders, and lie about their mouths, are the leading dolphins." Three alternatives said.
Carding found that the dolphin family had attached a stockout statement produced by the supplier in the Weibo posted on the 8th. The statement shows that it was February 1st, and the dolphin family was still selling masks on February 3rd.
This is also the point of Santi ’s anger. "The masks were requisitioned without error. After being requisitioned, they also induced users to download the app to buy members. After the order was cancelled, all the cancelled orders showed that the shipment had been completed, and it was an opportunity to pay the bill. behavior."
Among the other complaining merchants, there were cases where they knew they might not be able to return the goods. Such as the Nanding family who encountered a collective complaint. Some buyers said that after the purchase, they received a call from Nanding saying that "inadequate capacity" made me refund, but why did they lay a lot of goods when the capacity was insufficient?
——Platforms and merchants take advantage of both fame and fortune
An important reason for businesses to do this is that they can bring a lot of traffic and achieve "double fame and fortune".
Recently, Dolphin's e-commerce platform has attracted a large number of users due to the release of mask sales information, and has become a "black horse" on the APP download list.
On February 8th, the Dolphin family announced that the APP has recently become a hot search in the Apple App Store, and the shopping list directly entered the top three, and entered the top 15 in the Apple software store's overall ranking. On January 24, it was also ranked in more than 300. Then Dolphin once defeated Xiaomi, Taobao, and JD.com, and became the second free software list on the Apple App Store.
Not only that, in order to purchase masks and other epidemic prevention supplies, a large number of users also spent 59 yuan to purchase members after downloading the app. For merchants, masks cannot be refunded. In addition to receiving a wave of working capital in a short period of time, the membership fee is also a small gain.
"I filed a complaint on the Black Cat Complaint App on February 8. The Dolphin customer service accepted and promised to handle it on the same day, but it was not processed until February 19. I sent a Weibo on February 19, Deal with the problem of refunding membership fees. "Santi said.
In her opinion, if consumers do not actively send Weibo or complaints, they will not actively refund membership fees. "How many people haven't refunded their membership fees? I believe there must be a lot, not everyone will complain or post Weibo."
In addition, some people encounter situations where there is no full refund. Some netizens said that not even half of the money returned was returned after a complaint.
Lawyer: Fraud has been committed, and liability for breach of contract is required
"Scams deceived clicks and downloads, and deceived our personal information. How should this situation be punished?" Some netizens wondered.
A few days ago, the China Consumers Association named the dolphins and other merchants, and after the consumer placed the order and paid successfully, he took a unilateral "cut order" behavior, suspected of infringing on the legitimate rights and interests of consumers, and investigated the dolphins.
"All self-employed e-commerce operators who implement the" slash order "behavior shall not arbitrarily explain the nature and quantity of the" slash order "behavior. The China Consumers Association pointed out that the reason for the" slash order "involves the singular number, the total amount, the specific Order number, etc. shall be publicized.
According to the China Consumer Coordination investigation, "Some merchants have no goods or stocks to raise prices. Using the eagerness of consumers to purchase protective products, they not only induce consumers to download APPs, register orders, and collect consumer personal information, but also Deducting consumer funds in the name of 'freight' is obviously a bad business practice. "
"Concerning the behavior of" cutting orders "of protective equipment for different reasons during the epidemic prevention and control, consumers have the right to supervision and claims in accordance with the law." , Also bear the corresponding legal responsibility.
"Knowing that masks will not be shipped, but also enticing consumers to place orders through false publicity. This is a fraud. Consumers can ask merchants to continue to perform the contract." Member of the Expert Committee of the China Consumers Association, Beijing Huijia Lawyer Affairs Our lawyer Qiu Baochang told reporters, "If you don't perform it, you will bear the liability for breach of contract, rather than saying that the contract will be cancelled and the consumer will be refunded."
Did you get a mask?
Have you ever been "chopped"?