Free consultation on long-term care insurance system "Nursing care hotline" January 29 13:49
The "Nursing Care Insurance Hotline", which allows specialists to respond to telephone consultations on the long-term care insurance system free of charge, began on the 29th.
This telephone consultation is provided annually by civic groups, and qualified staff, such as a certified care manager, can provide free consultation from care insurance system users and those who work at nursing care sites.
At the venue in Shinjuku-ku, Tokyo, a consultation call was made immediately after the reception started at 10 am, and a man in his 50s said, `` I live in an area with a poor transportation network and go to the hospital of my 80s mother. I am in trouble because I have to take time off work because I cannot get help from a helper. "
According to the sponsoring citizen's group, the contents of the nursing care insurance system are frequently reviewed, and there are many consultations that are difficult to understand.
Masako Kotake, a civic organization, said, "People who should be using it are difficult to use, and there are many urgent consultations. We would like to use the feedback we receive to the country to make it useful."
The Long-Term Care Insurance Hotline runs until 31st and is open from 10am to 6pm. The telephone number is 03-5261-8001.