"Act to make application against consumers' intentions" Administrative disposition by mail order company on January 22, 19:14

The Consumer Affairs Agency told a company in Tokyo that it was in violation of the Specified Commercial Transactions Law that the button confirming the purchase when selling health foods via Internet mail order was displayed as if it was in the middle of the procedure. We performed administrative sanctions instructing to change the display.

The mail order company GRACE located in Shinjuku-ku, Tokyo was subject to administrative sanctions.

According to the Consumer Affairs Agency, when selling a dietary supplement on its website, the company actually displayed a button to confirm the purchase, but displayed "to completion page" as if the procedure was still ongoing about it.

The Consumer Affairs Agency has instructed the company to change the labeling and report measures to prevent recurrence, stating that such labeling violates the Specified Commercial Transactions Act as an attempt to apply against the will of the consumer. did.

Over the past year, more than 4,700 consultations have been sent to consumer centers around the country, such as purchasing problems related to this company.