Invitation to reduce electricity bills Power retailers suspended business 3 months December 6 20:04
The consumer agency said that the electricity retailer in Tokyo was soliciting as if the electricity bill was cheaper than a major power company even though it was actually discounted for a limited time only. Ordered to suspend operations such as solicitation and contracts for 3 months.
According to the Consumer Affairs Agency, the power retailer “Family Energy” in Chuo-ku, Tokyo has solicited to consumers around the country that electricity prices will be reduced by up to 10% from major power companies since March last year. It was that.
In reality, however, only the first three months are discounted, and after that, bills are often higher than major power companies, and this was not explained in the solicitation.
The Consumer Affairs Agency orders that the solicitation by phone or door-to-door sales and new contracts will be suspended for three months from the 7th on the assumption that acts such as soliciting concealing important conditions violate the Specified Commercial Transactions Law. The same business was prohibited for the de facto management.
Regarding this company, 674 consultations have been sent to consumer centers throughout the country, and the Consumer Affairs Agency said, “Consumers should be careful about the contents of the contract, such as the contract period and cancellation fee. I want you to confirm. "
Regarding this, “Family Energy” says, “We are currently checking the response and will refrain from commenting.”