“USJ ticket rules are illegal” appealed by Osaka consumer group October 16th 16:19
Regarding the tickets sold on the “Universal Studios Japan” website, it is unreasonable that refunds due to cancellation after purchase for any reason are not permitted. I filed a complaint requesting that some of them be disabled.
The problem is the ticket that the company that operates “Universal Studios Japan” sells on its website.
According to the terms of service, once you purchase, you can change the date of admission, but you will not be allowed to refund or resell tickets.
The Osaka consumer organization, “Consumer Support Organization Kansai”, has received multiple complaints and consultations regarding multiple purchases due to incorrect PC operation, or cancellations due to illness or other reasons. .
For this reason, the consumer group claims that it violates the consumer rights unilaterally and violates the consumer contract law and invalidates it. I was raised in the Osaka District Court.
Consumer group chairman "There is a loss of consumer profit"
Mr. Katsuhiro Fujii, Director of Consumer Assistance Organization Kansai, who met after the complaint, says, “There is a real loss of profit for consumers.
USJ "There is no answer"
On the other hand, a spokesperson for Universal Studios Japan says, "I can't answer anything".