If you are indeed bombarded with text messages because you have given a bad review, and you want to complain about the text message bombing but hit the wall everywhere, who would dare to give bad reviews easily in the future?
Recently, some netizens posted that at the beginning of the month, she spent 75 yuan to buy a dress online, because she felt that the quality was too bad, so she gave a bad review.
Before long, her phone was bombarded with text messages.
In this matter, there is still a lack of authoritative evidence as to whether it was a text message bombardment triggered by a bad review.
The merchant said that he did not know about the text message bombing, but considering that the merchant repeatedly asked him to delete the bad reviews, and the communication was fruitless, the netizen received various verification information, and the merchant was undoubtedly very suspicious.
On the other hand, it is not uncommon for businesses to be bombarded by phone calls or text messages due to negative online shopping reviews.
As mentioned in some media reports, bombing through virtual equipment and software is cheap, and some unscrupulous businesses are willing to spend this cost to maliciously harass customers.
Of course, regardless of whether the businessman is behind the scenes or not, the harassment caused by hundreds of text messages is a fait accompli.
What is more worth asking about this matter is that after being harassed, as a consumer, why is there no way to complain?
According to reports, the parties complained about the incident on the online shopping platform, but there has been no corresponding handling or response.
She also consulted the telecom operator, but the operator expressed helplessness and asked her to call the police.
She also called the police, and the police's advice was to let her contact the operator to deal with it.
Just like this, it seems to have entered an infinite loop.
For online shopping platforms, there is not enough evidence, although they cannot rashly intervene to punish merchants, but this is not a reason to be a shopkeeper.
Users who place an order and shop on the platform are likely to be harassed because of bad reviews. The platform should conduct a rigorous investigation to check whether there is any problem with the merchant.
SMS bombing is by no means a trivial matter.
In the Civil Code, Cybersecurity Law and other laws and regulations, there are clear prohibitions on behaviors that violate privacy, intrude on the tranquility of private life, and interfere with the normal functioning of others' networks.
Bombing and harassment by text messages may constitute illegal or even a crime, and there are also related black industrial chains hidden behind it.
In fact, the complaints of netizens themselves provide a clue to rectify the bombing of the underground industry chain by text messages.
Regardless of whether it is for the protection of privacy rights or the maintenance of network security order, from platforms to operators to law enforcement forces, they should respond to relevant complaints in a timely manner, and take timely measures to make the culprits behind the scenes appear.
The current situation of rights protection not only makes the harassed consumers have nowhere to complain and lives in peace, but also condones the underground industry chain to a certain extent, and condones some businesses to use illegal means to harass consumers.
No matter how concealed the behind-the-scenes operation of SMS bombing is, it is not impossible to counteract it, and it may still be a matter of investigation and punishment.
In this case, it is a legitimate right for consumers to give bad reviews for their poor online shopping experience.
If you are indeed bombarded with text messages because you have given a bad review, and you want to complain about the text message bombing but hit the wall everywhere, who would dare to give bad reviews easily in the future?
Our right to privacy and peace of life should not be violated. The more common harassment and attacks such as phone calls and text message bombardment are, the more active we need to be.
Only by never condoning and strengthening supervision and law enforcement can we set an example and reduce the occurrence of such harassment.
Chengdu Commercial Daily-Red Star News Special Commentator Xiong Zhi