Large-scale communication failure KDDI president apologizes for affecting up to 39.15 million users

The large-scale communication failure that has continued since dawn on the 2nd at KDDI, a major mobile phone company, is said to have been completed around 11:00 am on the 3rd in western Japan, while it is expected to be completed around 5:30 pm in eastern Japan. After verification, we will decide the full-scale restart time.

It may have affected up to 39.15 million users, and President Makoto Takahashi, who had a press conference, said, "I deeply regret as a telecommunications carrier that supports social infrastructure and provides stable services." did.

According to KDDI, a large-scale communication failure occurred after 1:30 am on the 2nd, and it became difficult to connect au and UQ mobile using the same line and povo calls and data communication nationwide.

The services of businesses using au lines are also affected, affecting a wide range of lifestyles such as logistics.

KDDI President Takahashi held a press conference from 11:00 am on the 3rd, "I deeply regret as a telecommunications carrier that supports social infrastructure and provides stable services. It causes a great deal of inconvenience to customers. We deeply apologize for the inconvenience. We are sorry. "

Regarding the outlook for restoration, President Takahashi said that the recovery is gradually nationwide, and that the restoration work will be completed around 11:00 am on the 3rd in western Japan, while it is expected to be completed around 5:30 pm in eastern Japan. So, after verifying the network test, we will decide the full-scale restart time.

The communication failure may have affected up to 39.15 million users, and President Takahashi acknowledged that it was a legal "serious accident."

Regarding compensation for customers affected by communication failures, President Takahashi said, "We have received a lot of opinions from customer service, but we do not have an answer to provide uniform compensation."

And, "We will consider compensation after looking at the details of this obstacle a little more. We apologize for the inconvenience to both individuals and corporations. Customers provide services under their respective contracts, so we would like to consider that as well." Said.

In response to the question about his own management responsibility, President Takahashi said, "I am very sorry for causing such a big accident, and I think that I have a great responsibility as a manager. However, I am not returning the network to the original situation as soon as possible. I can't do it. "