UAE Vice President, Prime Minister and Ruler of Dubai His Highness Sheikh Mohammed bin Rashid Al Maktoum said that providing the best government services in the world is the standard and objective of every government body in the UAE.
"We want government agencies to provide the best services in the world," he said. "This is what we seek and we do not accept any hesitation, delay or excuses. Without achieving it. "
"Six years ago, we launched the Global Star Rating System, which evaluates each service according to the level of services it provides. This system reflects our business approach by providing an unprecedented service experience that will delight people, improve their quality of life and serve as a model that inspires the governments of the world."
His Highness Sheikh Mohammed bin Rashid Al Maktoum said: "The UAE offers ideas to achieve human happiness and enhance the quality of life of communities, and translate them on the ground .. The achievements of government agencies to make people happy, embodies a realistic picture of what is required of them .. This is a picture of our employees and clients that our government is working to meet the aspirations of the community and provide services beyond expectations. "
"We want all parties to accelerate the pace of work and intensify efforts to achieve better results in future sessions, which supports our efforts to implement our national agenda and enhance our progress towards the future we aspire to," he said.
7 centers harvested 5 stars
The third cycle of the STARS system witnessed a rise in the percentage of four-star centers from 35% to 74%, and the percentage of three-star centers decreased from 66% to 23% compared to the previous cycle in 2015. The percentage of centers with 5% Of the total number of centers rated 4.2%.
The results of the third session of the STARS system reflected the improvement in the efficiency of government agencies and their employees and the significant improvement in the quality and quality of services provided to the customers and revealed a qualitative change in the levels of the parties and opportunities to improve the performance of the centers of the dealers and improve the level of services.
The Federal Authority for Identity and Nationality - Al Rashidiya Registration Center in Dubai, the Federal Authority for Identity and Nationality - Al Barsha Center for Registration in Dubai and the Federal Authority for Identity and Nationality - Umm Al Quwain Center for Registration in Umm Al Quwain And the Federal Authority for Identity and Nationality - RAK Registration Center in Ras Al Khaimah, Sheikh Zayed Housing Program - Head Office in Dubai, Ministry of Interior - Traffic and Licensing Services Center in Fujairah and Federal Electricity and Water Authority -
The UAE is the first country in the world to adopt the World Stars Star Rating System launched by His Highness Sheikh Mohammed Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to redefine an innovative concept and an integrated framework for delivering government services and upgrading them to the best levels. Global.