In compliance with the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of the Executive Council, announced that the best and worst three destinations in Dubai Periodically, customers are required to encourage the government agencies in the emirate to exert more efforts in upgrading its various services, exceeding the expectations of customers and achieving the highest levels of happiness according to the highest international standards.
His Highness the Crown Prince said that the next announcement of the results will be on the eighteenth of January 2020, where the disclosure of the best and worst in the happiness of customers is one of the most important incentives that will help to achieve unprecedented levels of services provided by the entities of the Government of Dubai, both in terms of Quality, speed or accessibility while ensuring the highest levels of customer comfort.
“We will announce the results to the public at the beginning of each year, and we will follow the highest standards of transparency in order to monitor our performance levels, measure the extent to which they meet the expectations of the people, and develop our capabilities to provide quality services that meet the needs of customers and achieve their happiness,” he added.
The Chairman of the Executive Council of the Emirate of Dubai called on all government agencies in Dubai to double their efforts to achieve the desired levels of performance, in accordance with the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum for the system of government work in the UAE at the local and federal levels. Customer interest, comfort and happiness are the top priorities for any government entity, and the variety of forms of services provided to the public, including the presence of senior officials of those bodies in the field to follow up the workflow, and ensure the application of quality standards, and to get feedback on the people about the services provided His Highness said: “All government entities in Dubai must make a real difference in the levels of service provided; the field is the real arena for all our employees to delight customers.”
His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum expressed his confidence in the ability of the teams in the Government of Dubai to provide more to reach new levels in the concept of excellence in the field of government work, and translated into achievements that increase the happiness and satisfaction of customers, a concept adopted by the Government of Dubai His Highness said: “I have been waiting for a lot of teams to achieve unprecedented achievements and strengthen our leadership.We aim to provide the best services to our citizens and residents. every year".
His Highness concluded by stressing the importance of the presence of the official in the field, pointing out that he will personally follow the progress of work in various departments and departments of the Dubai government during the next phase, to identify the extent of commitment to provide the elements that will meet the needs of citizens, residents and visitors alike, while the impressions of customers will remain. His Excellency said: “The Customer Happiness Index is a comprehensive measure of all government agencies in the emirate. The speed of submission. »
Crown Prince of Dubai:
“In January of each year, we announce the results in a transparent manner, monitor performance levels and strive to achieve the highest levels of excellence”
«The field is the real arena for all our employees to delight customers».
"I am waiting for a lot of teams to achieve unprecedented achievements and strengthen our leadership."